Kmcng Error Loading The Application. Please check network connectivity and if the problem persists, contact Kaltura support

[jdeproost]

Hi,

After upgrading our server OS and also upgrading Kaltura we now have a broken /kmcng page.

The /admin_console is working fine.
The network tab shows:

I do see this error in the browser:
Error: data.externalApps.studioV3.playerVersionsMap should be string

I found this error with the same error message:

Error Loading The Application at login page

[Screenshot_11] Hello, I’m currently stuck when accessing this page. It’s says here that the server-config.json file was not found (404) and I can’t find the server-config.json file either even after I use locate on my vm server. Update I’ve had created a server-config.json in /opt/kaltura and it still 404 not found. Any solutions for troubleshooting this case? I’m running on Centos7 with apache 2.4.6, PHP 7.4.23 and Kaltura Version 16.14.0

it suggested to run /opt/kaltura/bin/kaltura-db-config.sh
In my case kaltura-db-config.sh is missing, I can run kaltura-db-update.sh
root@kaltura:/opt/kaltura/bin# kaltura-db-update.sh
with the result:
Manual DB updates finished with RC 0

Tried re-installing Kaltura-db
root@kaltura:~# sudo apt-get install --reinstall kaltura-db
Reading package lists… Done
Building dependency tree
Reading state information… Done
0 upgraded, 0 newly installed, 1 reinstalled, 0 to remove and 0 not upgraded.
Need to get 4,860 B of archives.
After this operation, 0 B of additional disk space will be used.
Get:1 Index of /repo/apt/xenial propus/main amd64 kaltura-db all 15.10.0-1+b1 [4,860 B]
Fetched 4,860 B in 0s (9,139 B/s)
Preconfiguring packages …
(Reading database … 186466 files and directories currently installed.)
Preparing to unpack …/kaltura-db_15.10.0-1+b1_all.deb …
Unpacking kaltura-db (15.10.0-1+b1) over (15.10.0-1+b1) …
Setting up kaltura-db (15.10.0-1+b1) …
basename: missing operand
Try ‘basename --help’ for more information.
mysql: option ‘-P’ requires an argument
Usage: /opt/kaltura/html5/html5lib/playkitSources/kaltura-ovp-player/create_playkit_uiconf.php <service_url>
Generating UI confs…
Generating Studio UI confs…

Any idea what could be wrong?

Thanks in advance,
Johnny

[jess]

Hi @jdeproost ,

@jdeproost

mysql: option ‘-P’ requires an argument
Usage: /opt/kaltura/html5/html5lib/playkitSources/kaltura-ovp-player/create_playkit_uiconf.php <service_url>

The above would imply that you’ve not inputted the needed values to establish a connection (MySQL port seems to be missing and so does service URL).

What’s the output for:

debconf-get-selections |grep kaltura-base
debconf-get-selections |grep kaltura-db
?

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