I am using Ubuntu 14.04 and I am trying to set up Kaltura, by using the instructions below.
I am struck at the step “Configure Red5 server”, it seems I have installed Red5 server but failed to start server, so I am not able to load “hostname:5080”(browser shows screen with title “Unable to connect”) and finish my installation process.
When I check status of Red server it displayed the information below.
sudo service red5-server status
* Checking status of Flash streaming server red5-server [fail]
When I tried command ps fax | grep red5 then it display result below.
3806 pts/13 S+ 0:00 | \_ grep --color=auto red5
Kindly share your idea about troubleshooting this issue
Kindly note, it will load login page while we try to access “hostname/kmc”, browser will ask for login and it will redirect to “hostname/index.php/kmc/kmc2”(after successful login), then browser shows message “Unable to connect”.
As far as KMC is concerned, the way to debug it would be to run:
# kaltlog
as the server’s shell and look at the errors outputted to STDOUT while, in parallel, launching your browser’s devtools and looking at errors both in the “Network” and “Console” tabs.
As for Red5, the package comes from the distro’s official repo and so, bug reports should be sent to
# aptitude show red5-server |grep Maintainer:
A good first step towards debugging it though, would be to edit /var/lib/dpkg/info/red5-serve.postinst and change the first line to read:
#!/bin/sh -x
and then run:
# dpkg-reconfigure red5-server
and look at the output.
Note that red5 is only needed if you intend to do webcam recording from the KMC.
In the new page we could see menu “Dashboard”, “Content”, etc…
but the main content area remain blank. Also it shows a JS error in console ‘Uncaught SyntaxError: Unexpected token <’
If you click any of those menu(“Dashboard”, “Content”) then it will throw a JS error “Uncaught ReferenceError: loadModule is not defined”
If you click on Logout, then it will throw another JS error “Uncaught ReferenceError: logout is not defined”
You should not login to KMC with the admin console user, instead, go to admin console and create a new partner and use it to login.
As for HTTP vs. HTTPs, please see:
As for Red5, please report it to the package maintainers.
Thank you for your help, now I can able to access KMC (by selecting ‘Manage’ option in the table where we can see all publishers). I am listing my current issues below, kindly share your idea about it and kindly share how to debug the Kaltura installation.
If user try to login to KMC using email and password, then KMC shows top menu and blank screen on content area
If user try to login to KMC using email and password, then KMC shows top menu and blank screen on content area
Do you mean when logging in with the admin console creds? if so, this is not a bug, it is as designed. Apart from the fact that a message should be given to the user indicating that this shouldn’t be done, which we are aware of:)
Please look at /opt/kaltura/apps/studio/v2.0.1/studio.ini and make sure the URL is correct and your player version is indeed what you see in
HTML5_DIR=`ls -ld $BASE_DIR/web/html5/html5lib/v* 2>/dev/null|awk -F " " ‘{print $NF}’ |tail -1`
HTML5_VER=`basename $HTML5_DIR`
echo $HTML_VER
If changes are needed, please make them and then run: # php $BASE_DIR/app/deployment/uiconf/deploy_v2.php --user=www-data --ini=$BASE_DIR/apps/studio/$HTML5_STUDIO_VER/studio.ini >> /dev/null
This is a known issue, at the moment, Live analytics cannot be seen in KMC. However, Live analytics are only relevant if you use Kaltura’s Live streaming anyhow.
PHP Fatal error: Uncaught exception ‘Zend_Config_Exception’ with message ‘parse_ini_file(/opt/kaltura/apps/studio//studio.ini): failed to open stream: No such file or directory’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:184
Stack trace:
0 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php(125): Zend_Config_Ini->_loadIniFile(’/opt/kaltura/ap…’)
1 /opt/kaltura/app/deployment/uiconf/deploy_v2.php(302): Zend_Config_Ini->__construct(’/opt/kaltura/ap…’)
2 /opt/kaltura/app/deployment/uiconf/deploy_v2.php(33): uiConfDeployment::init(’/opt/kaltura/ap…’)
3 {main}
thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 184
Also console showing same error again, kindly share your suggestions.
You’re missing the value for this var… it can be taken with:
HTML5_STUDIO_DIR=`ls -ld $BASE_DIR/apps/studio/v* 2>/dev/null|awk -F " " ‘{print $NF}’ |tail -1`
HTML5_STUDIO_VER=`basename $HTML5_STUDIO_DIR`
Thank you, now I can able to see Studio option, but it keep on asking access details. Do the user login again to user Studio(please note I logged in KMC selecting ‘Manage’ option in the table where we can see all publishers)
I have checked console I got messages below from console first one is warning and second one is just for login purpose I think
angular.js:6 The specified value “!” does not conform to the required format. The format is “#rrggbb” where rr, gg, bb are two-digit hexadecimal numbers.
kWidget: Kaltura HTML5 Version: 2.35
I didn’t see anything error in Network tab, though I noticed below things
Also I have noticed one more thing, when you click on “Studio”, then you get form which ask user to login. If the user click on “Support”(right top menu), then you will get list of players.
If Red5 is need and there is an issue installing Red5 using the Kaltura RPMs is it viable to install it from sourse or using scripts from the Red5 site. I ask only because I was not sure if the version installed by Kaltura is modified or custom to work with Kaltura. My ISP can install a functionally version from source and I have done so myself in the past. After installation I would simply run the configuration script.
Red5 is only needed in the event you want to do web cam recording from KMC.
There is no custom code in the kaltura-red5 RPM, regardless, what exactly is the issue with installing it?
@jess
I am able to install Red5 using yum without errors but the process is not running nor can I access the Red5 server using the assigned ports on the specific CentOS v6.6 machine. My other system I was not able to install Red5 at all and that system was running on Ubuntu 15.x. To date the only enviroment I have been able to install Red5 on with no issue is CentOS 6.7.
I did get errors when installing on Ubuntu and that is noted in another thread but based on the information provided I can likely get that working by doing a manual installation from source as noted in many Red5 forums. It appears this is a known issue with Ubuntu repository files that has not been fixed.
