Analytics dont work on single Video page

Community Forums Backend Server Support
1

hi,

I use an Kaltura-CE 13.11.0 on 10 Server RPM Cluster.

All works fine. But I think i have a bug in my analytics.

The analytics works fine and all data are save.

2018-02-01_bbc46bf3-4b56-46e2-a294-de708fe79024
2018-02-01_bbc46bf3-4b56-46e2-a294-de708fe79024.png1761×944 81.7 KB

But if i want the analytics for one specific Video the system only shows zeros.

2018-02-01_e216c51e-f249-4590-9ca6-53e8d218930e
2018-02-01_e216c51e-f249-4590-9ca6-53e8d218930e.png1757×944 58.3 KB

This bug appears on all Videos.
If i want to download the CSV on the single Video page i get this error on “kaltlog”:

==> /opt/kaltura/log/kaltura_api_v3.log <==
2018-02-01 15:44:26 [9.003434] [hidden IP] [2060205035] [26] [API] 
[KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 5 - 
required file was not found' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(136): 
KalturaLog::err('exiting on erro...')

Does anyone know how to fix this?

best regards

Raumen837

2

Hi @Raumen837,

I’m having a bit of problem understanding what KMC view you’re looking at based on your screenshot but to see the analytics for a given entry only, you can simple input the entry ID in the “Search Filter” box under KMC->Analytics->Top Content.

You can also get this info using the API directly. If you’re interested, see:
Analytics Question