Video not playing after preroll on Safari over iOS

We are having an issue with the latest player 2.64 on Safari over iOS.

The player shows the preroll but when it is finished, the video does not start playing. When trying to play the video, the preroll shows again.

You might check the behaviour on this link:

It only happens with Safari over iOS. Google Chrome on iOS works fine.

We also had the problem with the previous player version and updated Kaltura to the latest CE version today but the problem persist.

Does anyone is having the same problem?


Felipe Borrero
Operations Director
Calipso Comunicaciones S.A.

1 Like

We’re havibg similar issues, player keeps playing the preroll and only the preroll is visible on the player.

@oren_melamed, please take a look.