Uploaded Video Still Converting after three days

rpelletier · August 8, 2016, 3:04pm

I uploaded a video and it still says it is converting after three days. Tried to reconfigure batch and also tied to reindex sphinx and got this:

 /opt/kaltura/bin/kaltura-sphinx-reindex.sh
searchd (pid 1574 1573) is running...
Stopping searchd: Sphinx 2.2.1-id64-dev (r4097)
Copyright (c) 2001-2013, Andrew Aksyonoff
Copyright (c) 2008-2013, Sphinx Technologies Inc (http://sphinxsearch.com)

using config file '/opt/kaltura/app/configurations/sphinx/kaltura.conf'...
stop: successfully sent SIGTERM to pid 1574

Shutting down monit:                                       [  OK  ]
Starting monit: Starting Monit 5.13 daemon with http interface at [*]:2812
                                                           [  OK  ]
Backing up files to /opt/kaltura/sphinx.bck.1470667199. Once the upgrade is done and tested, please remove this directory to save space
Shutting down monit:                                       [  OK  ]
Starting monit: Starting Monit 5.13 daemon with http interface at [*]:2812
                                                           [  OK  ]
2016-08-08 10:40:13 [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
Stack trace:
#0 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(88): kPluginableEnumsManager::apiToCore('assetType', 'transcript.Tran...')
#1 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(112): TranscriptPlugin::getAssetTypeCoreValue('Transcript')
#2 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(105): TranscriptPlugin::getTranscriptSearchData(Object(entry))
#3 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(253): TranscriptPlugin::getSearchData(Object(entry))
#4 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#5 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#6 {main}
2016-08-08 10:40:13 [kSphinxSearchManager->getSphinxSaveSql] ERR: exception 'Exception' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(257): KalturaLog::err('Dynamic enum no...')
#1 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#2 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#3 {main}
2016-08-08 10:40:13 [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
Stack trace:
#0 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(88): kPluginableEnumsManager::apiToCore('assetType', 'transcript.Tran...')
#1 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(112): TranscriptPlugin::getAssetTypeCoreValue('Transcript')
#2 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(105): TranscriptPlugin::getTranscriptSearchData(Object(entry))
#3 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(253): TranscriptPlugin::getSearchData(Object(entry))
#4 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#5 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#6 {main}
2016-08-08 10:40:13 [kSphinxSearchManager->getSphinxSaveSql] ERR: exception 'Exception' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(257): KalturaLog::err('Dynamic enum no...')
#1 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#2 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#3 {main}
2016-08-08 10:40:13 [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
Stack trace:
#0 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(88): kPluginableEnumsManager::apiToCore('assetType', 'transcript.Tran...')
#1 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(112): TranscriptPlugin::getAssetTypeCoreValue('Transcript')
#2 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(105): TranscriptPlugin::getTranscriptSearchData(Object(entry))
#3 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(253): TranscriptPlugin::getSearchData(Object(entry))
#4 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#5 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#6 {main}
2016-08-08 10:40:13 [kSphinxSearchManager->getSphinxSaveSql] ERR: exception 'Exception' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(257): KalturaLog::err('Dynamic enum no...')
#1 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#2 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#3 {main}
2016-08-08 10:40:13 [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
Stack trace:
#0 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(88): kPluginableEnumsManager::apiToCore('assetType', 'transcript.Tran...')
#1 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(112): TranscriptPlugin::getAssetTypeCoreValue('Transcript')
#2 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(105): TranscriptPlugin::getTranscriptSearchData(Object(entry))
#3 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(253): TranscriptPlugin::getSearchData(Object(entry))
#4 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#5 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#6 {main}
2016-08-08 10:40:13 [kSphinxSearchManager->getSphinxSaveSql] ERR: exception 'Exception' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(257): KalturaLog::err('Dynamic enum no...')
#1 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#2 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)
#3 {main}
2016-08-08 10:40:13 [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [transcript.Transcript] for type [assetType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
Stack trace:
#0 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(88): kPluginableEnumsManager::apiToCore('assetType', 'transcript.Tran...')
#1 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(112): TranscriptPlugin::getAssetTypeCoreValue('Transcript')
#2 /opt/kaltura/app/plugins/content/transcript/TranscriptPlugin.php(105): TranscriptPlugin::getTranscriptSearchData(Object(entry))
#3 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(253): TranscriptPlugin::getSearchData(Object(entry))
#4 /opt/kaltura/app/plugins/sphinx_search/lib/kSphinxSearchManager.php(489): kSphinxSearchManager->getSphinxSaveSql(Object(entry), true, false)
#5 /opt/kaltura/app/deployment/base/scripts/populateSphinxEntries.php(33): kSphinxSearchManager->saveToSphinx(Object(entry), true)

jess · August 9, 2016, 2:33pm

Hi,

It will never finish converting since your batch daemon is down due to the errors you posted above.
See my reply to you here:

If, after upgrading to latest, it still does not work, I suggest you:
# rm /opt/kaltura/app/base-config*lock
rerun kaltura-config-all.sh and look for errors.

From the above output, it seems like /opt/kaltura/app/deployment/base/scripts/installPlugins.php did not run properly.
This happens during the %postinst phase of the kaltura-base package, along with a call for /opt/kaltura/app/generator/generate.php

if something went wrong during that stage, you can always run it manually, like so:

                # find /opt/kaltura/app/cache/ -type f -exec rm {} \;
                # rm -f /opt/kaltura/app/base-config-generator.lock
                # php /opt/kaltura/app/generator/generate.php
                # php /opt/kaltura/app/deployment/base/scripts/installPlugins.php
                # php /opt/kaltura/app/deployment/base/scripts/populateSphinxMetadata.php

rpelletier · August 9, 2016, 7:15pm

I have had just too many problems trying to restore my corrupted server. I have decided to scrap it and start fresh. Thank you for your assistance with this issue.