@jess, Could you please help with this? This is a blocker for us.
More info is needed.
Start with posting the output for:
mysql> select * from delivery_profile\G
And remember to mask passwds/tokens.
Then, make a playManifest request (hit play in any player) and look at the /opt/kaltura/log/kaltura_prod.log to see which delivery profile is selected and ensure it’s the correct one.
Also review /opt/kaltura/log/kaltura_api_v3.log and the Nginx logs /opt/kaltura/log/kaltura_nginx_*.
Be sure to set the log verbosity to debug, for that see:
This file has been truncated.
# Frequently Asked Questions
### Before You Get Started Notes
* If you see a `#` at the beginning of a line, this line should be run as `root`.
### Commercial Editions and Paid Support
The Open Source Kaltura Platform is provided under the [AGPLv3 license](http://www.gnu.org/licenses/agpl-3.0.html) and with no commercial support or liability.
[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.
### How to contribute
We value contributions from our Community Edition user base very much. To make a contribution, follow the [See our CONTRIBUTERS doc](https://github.com/kaltura/platform-install-packages/blob/master/doc/CONTRIBUTERS.md).
### Changing Apache configurations post install.
Sometimes, you may want to change deployment settings post installation, for example: replacing the domain, port or protocol, or changing the system to use SSL or stop using SSL.
You can run `/opt/kaltura/bin/kaltura-front-config.sh` as many times as you'd like with different values. The script will re-configure the system accordingly.
For instance, you may want to change the service URL, port or protocol.