Unable to access Analytics tab

1

Hi,

I am unable access analytics tab.everything showing as grayed out.

Please help.

kaltura-dwh-config.sh execution is also getting failed.

2

Hi,

run:
# kaltlog
while making the request and look at the errors in the logs, in parallel, run your browser’s dev tools and look at the “Network” and “Console” tabs for errors.

Also, does:
# mysql -h$DWH_HOST -uetl -p$DWH_PASS kalturadw_ds;
log in to MySQL?

3

Hi,

#kaltlog giving output as below

[root@media bin]# kaltlog
thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘couldn’t connect to host’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1299): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘couldn’t connect to host’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1137): KalturaClientBase->doQueue()

==> /opt/kaltura/log/batch/kschedulehelper-0-2016-03-29.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Invalid KS “ZWMwODVhMTUzN2NiYzBlYzE2M2ZlOGU2OTFiMDQ2MzExMDkwZDA1YnwtMTs7MTQ2MTg0MTYxNDsyOzE0NTkyNDk2MTQuODM1O2JhdGNoVXNlcjtkaXNhYmxlZW50aXRsZW1lbnQ7LTE7”, Error “-1,INVALID_STR”’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(4513): KalturaClientBase->throwExceptionIfError(Array)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘couldn’t connect to host’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1122): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘couldn’t connect to host’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(4129): KalturaClientBase->doQueue()
^C

##mysql -h$DWH_HOST -uetl -p$DWH_PASS kalturadw_ds;
I am able to login

[root@media bin]# mysql -h$DWH_HOST -uetl -p$DWH_PASS kalturadw_ds;
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 26231
Server version: 5.1.73 Source distribution

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