Ubuntu Xenial [16.04] all-in-one Kaltura server installation failed

nirojshrestha019 · January 4, 2022, 12:21am

I am following the ReadMe for installing all-in-one Kaltura server installation in Ubuntu 16.04
: platform-install-packages/install-kaltura-xenial.md at Quasar-17.12.0 · kaltura/platform-install-packages · GitHub

Here is the error I am getting. Any pointers would be helpful. Thanks.

kaltura-db.postinst FAILED with: 30376 on line 245

Archving logs to /opt/kaltura/log/log_19_12_21_18_24.tar.gz...

dpkg: error processing package kaltura-db (--configure):
 subprocess installed post-installation script returned error exit status 11
Errors were encountered while processing:
 kaltura-db
E: Sub-process /usr/bin/dpkg returned an error code (1)

jess · January 4, 2022, 2:01am

Hi @nirojshrestha019 ,

As the error suggests, the failure occurred in line 245 of /var/lib/dpkg/info/kaltura-db.postinst:

github.com

kaltura/platform-install-packages/blob/Quasar-17.12.0/deb/kaltura-db/debian/postinst#L245

    
      
          	echo -e "${CYAN}Output for $APP_DIR/deployment/base/scripts/insertDefaults.php being logged into $LOG_DIR/insertDefaults.log ${NORMAL}"
          	php $APP_DIR/deployment/base/scripts/insertDefaults.php $APP_DIR/deployment/base/scripts/init_data >> $LOG_DIR/insertDefaults.log  2>&1
          	echo -e "${CYAN}Output for $APP_DIR/deployment/base/scripts/insertPermissions.php being logged into $LOG_DIR/insertPermissions.log ${NORMAL}"
          	php $APP_DIR/deployment/base/scripts/insertPermissions.php  >> $LOG_DIR/insertPermissions.log 2>&1
          	echo -e "${CYAN}Output for $APP_DIR/deployment/base/scripts/insertContent.php being logged into $LOG_DIR/insertContent.log ${NORMAL}"
          	mkdir -p $WEB_DIR/content/generatedUiConf $WEB_DIR/content/entry/data $WEB_DIR/content/batchfiles $WEB_DIR/content/uploads 
          	find  $WEB_DIR/content/generatedUiConf -type d -exec chmod 775 {} \; -exec chown $APACHE_USER.$KALTURA_GROUP {} \;
          	find  $WEB_DIR/content/entry -type d -exec chmod 775 {} \; -exec chown $APACHE_USER.$KALTURA_GROUP {} \;
          	chown $APACHE_USER.$KALTURA_GROUP $WEB_DIR/content/batchfiles $WEB_DIR/content/uploads $APP_DIR/cache
          	chmod 775 $WEB_DIR/content/batchfiles $WEB_DIR/content/uploads $APP_DIR/cache
          	php $APP_DIR/deployment/base/scripts/insertContent.php >> $LOG_DIR/insertContent.log  2>&1
          	if [ $? -ne 0 ];then
          cat << EOF
          Failed to run:
          php $APP_DIR/deployment/base/scripts/insertContent.php >> $LOG_DIR/insertContent.log  2>&1
          EOF
          		echo -e "${BRIGHT_RED}Please check your setup and then run $0 again.${NORMAL}"
          		exit 8
          	fi
          	db_get 'kaltura-front/is_apache_ssl'
                  IS_SSL="$RET"

So, the below command returned with a non-zero RC:

php $APP_DIR/deployment/base/scripts/insertContent.php >> $LOG_DIR/insertContent.log 2>&1

Start by checking the /opt/kaltura/log/insertContent.log. If you can’t immediately understand the reason it failed, post the output here for further assistance.

Cheers,