Hello Jess,
I have been updating my kaltura CE installation since 4 years (version 9). now I updated to 15.5
But TV platform studio isn’t playing the videos.
I did a fresh installation and it works fine but i can’t use it as it’s empty.
So the error is when i play the video it gives “something went wrong” and session id.
can you help me with the steps to troubleshoot it?
Hello @jeansalim83,
Is the kaltura-bundle-builder-server running? If it is not, try to start it.
Then, ensure it launched correctly and has a TCP listener on 8880 and 8889. If it doesn’t successfully start, check the logs under /opt/kaltura/playkit-js-bundle-builder/log/.
If I understand your report correctly, you were able to create a new v3 player successfully but playback failed? If so, then the daemon is running and we have a different issue. Start by checking for errors in browser’s dev tools “console” and “network” tabs. When you find them, post them here and we can take it from there.
Also, what’s the output for:
# rpm -q kaltura-html5lib3
# rpm -q kaltura-playkit-bundler
?
Thanks,
Here’s the output and i attached a screenshot of the console debug error.
In the console debug there’s an error, mainly:
no EXTM3U delimiter
kaltura-html5lib3-0.45.5-2.noarch
kaltura-playkit-bundler-1.1.1-11.noarch
there’s no error in the network debug
Hello @jeansalim83,
Does the entry in question play with the v2 player?
Also, please post the full response obtained when making the playManifest reuqest.
Cheers,
Hello Jess,
It does work with the v2 player.
Here’s the full log:
main.1eda58a77b711552a020.js:1 Running KMCng version ‘5.13.1’ (Production mode)
main.1eda58a77b711552a020.js:1 external app adapter for ‘editor’ resulted with false response. ignoring external app.
(anonymous) @ main.1eda58a77b711552a020.js:1
main.1eda58a77b711552a020.js:1 external app adapter for ‘reach’ resulted with false response. ignoring external app.
(anonymous) @ main.1eda58a77b711552a020.js:1
main.1eda58a77b711552a020.js:1 kmc.categoriesStatusMonitor: start server polling every 30 seconds to get categories status
main.1eda58a77b711552a020.js:1 kmc.ContextualHelpService: Handle contextual help service init action
main.1eda58a77b711552a020.js:1 log: [info] [upload manager] : limit max upload requests to 4
main.1eda58a77b711552a020.js:1 logger configurator: set log level ‘Error’ and record log level ‘null’
main.1eda58a77b711552a020.js:1 width property is deprecated, use style to define the width of the Dialog.
set @ main.1eda58a77b711552a020.js:1
main.1eda58a77b711552a020.js:1 width property is deprecated, use style to define the width of the Dialog.
set @ main.1eda58a77b711552a020.js:1
mwEmbedLoader.php:51 kWidget: Kaltura HTML5 Version: 2.78
mwEmbedLoader.php:51 kWidget: Kaltura HTML5 Version: 2.78
VM57:14 kaltura-player-js 0.45.5
VM57:14 For more details see https://github.com/kaltura/kaltura-player-js
VM57:14 [Error] Category:1 | Code:1002 | {name: “manifestParsingError”, url: “http://backend1.flomina.com/i/p/102/sp/10200/serve…zl81zk8o/v/12/flavorId/0_quihstvt/index_0_av.m3u8”, reason: “no EXTM3U delimiter”}
n. @ VM57:14
n @ kaltura-ovp-player=0.45.5:10
(anonymous) @ kaltura-ovp-player=0.45.5:10
invoke @ kaltura-ovp-player=0.45.5:10
error @ kaltura-ovp-player=0.45.5:10
e @ kaltura-ovp-player=0.45.5:5
value @ kaltura-ovp-player=0.45.5:25
(anonymous) @ kaltura-ovp-player=0.45.5:25
s.emit @ kaltura-ovp-player=0.45.5:30
t.trigger @ kaltura-ovp-player=0.45.5:285
n._handleManifestParsingError @ kaltura-ovp-player=0.45.5:280
n.loadsuccess @ kaltura-ovp-player=0.45.5:280
e.readystatechange @ kaltura-ovp-player=0.45.5:415
t._rollbar_wrapped.t._rollbar_wrapped @ VM57:14
XMLHttpRequest.send (async)
(anonymous) @ VM57:14
e.loadInternal @ kaltura-ovp-player=0.45.5:415
e.load @ kaltura-ovp-player=0.45.5:415
n.load @ kaltura-ovp-player=0.45.5:280
n.onLevelLoading @ kaltura-ovp-player=0.45.5:280
e.onEventGeneric @ kaltura-ovp-player=0.45.5:230
e.onEvent @ kaltura-ovp-player=0.45.5:230
s.emit @ kaltura-ovp-player=0.45.5:30
t.trigger @ kaltura-ovp-player=0.45.5:285
t.setLevelInternal @ kaltura-ovp-player=0.45.5:115
set @ kaltura-ovp-player=0.45.5:115
set @ kaltura-ovp-player=0.45.5:115
set @ kaltura-ovp-player=0.45.5:240
n.startLoad @ kaltura-ovp-player=0.45.5:125
(anonymous) @ kaltura-ovp-player=0.45.5:240
t.startLoad @ kaltura-ovp-player=0.45.5:240
n.onManifestParsed @ kaltura-ovp-player=0.45.5:125
e.onEventGeneric @ kaltura-ovp-player=0.45.5:230
e.onEvent @ kaltura-ovp-player=0.45.5:230
s.emit @ kaltura-ovp-player=0.45.5:30
t.trigger @ kaltura-ovp-player=0.45.5:285
t.onManifestLoaded @ kaltura-ovp-player=0.45.5:115
e.onEventGeneric @ kaltura-ovp-player=0.45.5:230
e.onEvent @ kaltura-ovp-player=0.45.5:230
s.emit @ kaltura-ovp-player=0.45.5:30
t.trigger @ kaltura-ovp-player=0.45.5:285
n._handleMasterPlaylist @ kaltura-ovp-player=0.45.5:280
n.loadsuccess @ kaltura-ovp-player=0.45.5:280
e.readystatechange @ kaltura-ovp-player=0.45.5:415
t._rollbar_wrapped.t._rollbar_wrapped @ VM57:14
XMLHttpRequest.send (async)
(anonymous) @ VM57:14
e.loadInternal @ kaltura-ovp-player=0.45.5:415
e.load @ kaltura-ovp-player=0.45.5:415
n.load @ kaltura-ovp-player=0.45.5:280
n.onManifestLoading @ kaltura-ovp-player=0.45.5:280
e.onEventGeneric @ kaltura-ovp-player=0.45.5:230
e.onEvent @ kaltura-ovp-player=0.45.5:230
s.emit @ kaltura-ovp-player=0.45.5:30
t.trigger @ kaltura-ovp-player=0.45.5:285
t.loadSource @ kaltura-ovp-player=0.45.5:240
value @ kaltura-ovp-player=0.45.5:25
(anonymous) @ kaltura-ovp-player=0.45.5:25
value @ kaltura-ovp-player=0.45.5:25
(anonymous) @ kaltura-ovp-player=0.45.5:10
Promise.then (async)
value @ kaltura-ovp-player=0.45.5:10
value @ kaltura-ovp-player=0.45.5:5
t @ kaltura-ovp-player=0.45.5:5
(anonymous) @ kaltura-ovp-player=0.45.5:5
(anonymous) @ kaltura-ovp-player=0.45.5:10
value @ kaltura-ovp-player=0.45.5:10
value @ kaltura-ovp-player=0.45.5:10
value @ kaltura-ovp-player=0.45.5:10
value @ kaltura-ovp-player=0.45.5:5
value @ kaltura-ovp-player=0.45.5:5
value @ kaltura-ovp-player=0.45.5:10
value @ kaltura-ovp-player=0.45.5:15
onClick @ kaltura-ovp-player=0.45.5:15
h @ kaltura-ovp-player=0.45.5:10
t._rollbar_wrapped.t._rollbar_wrapped @ VM57:14
Jean.