Preview & embed features => Delivery method not allowed

Hi,

I have install Community Edition 10.10.0 on CentOS 7 successfully.
Now I am able to login to Kaltura Management Console & able to upload videos also but when I use preview & embed features in KMC came this message: “Sorry, clip not found, Media not found”

kaltlog:

2015-05-07 12:01:19 [0.019909] [192.116.17.51] [1438437040] [PS2] [myPartnerUtils::enforceDelivery] NOTICE: DELIVERY_METHOD_NOT_ALLOWED partner [101]
2015-05-07 12:01:19 [0.002146] [192.116.17.51] [1438437040] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 18 - Delivery method not allowed’ in /opt/kaltura/app/infra/log/KalturaLog.php:82

Can anybody help me on this issue.

Thank you and Best Regards,
Saleh

Hello,

Can you paste the output for
mysql>select * from delivery_profile\G

Please?

MariaDB [kaltura]> select * from delivery_profile\G
*************************** 1. row ***************************
id: 1
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default HTTP Delivery Profile
type: 10
system_name: Default_Akamai_HLS_direct
description: Default Akamai HLS direct
url: http://vod.vod99.ps:80
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 2. row ***************************
id: 2
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default HTTP Delivery Profile
type: 14
system_name: Default HTTP Delivery Profile
description: Default HTTP Delivery Profile
url: http://vod.vod99.ps:80
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: http
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 3. row ***************************
id: 3
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default HLS Live Delivery Profile
type: 1001
system_name: Default_HLS_Live_Delivery_Profile
description: Default HLS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 4. row ***************************
id: 301
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default MPEG-DASH Live Delivery Profile
type: 1003
system_name: Default MPEG-DASH Live Delivery Profile
description: Default MPEG-DASH Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 5. row ***************************
id: 302
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default HD Network Live Delivery Profile
type: 1002
system_name: Default_HD_Network_Live_Delivery_Profile
description: Default HD Network Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 6. row ***************************
id: 303
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default HDS Live Delivery Profile
type: 1002
system_name: Default_HDS_Live_Delivery_Profile
description: Default HDS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hds
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 7. row ***************************
id: 304
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Default RTMP Live Delivery Profile
type: 1005
system_name: Default_RTMP_Live_Delivery_Profile
description: Default RTMP Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: rtmp
is_default: 1
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;s:1:“0”;}
priority: 0
*************************** 8. row ***************************
id: 1001
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Kaltura HLS segmentation
type: 61
system_name: Kaltura HLS segmentation
description: Kaltura HLS segmentation
url: http://vod.vod99.ps:88/hls
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 9. row ***************************
id: 1002
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Kaltura HDS segmentation
type: 63
system_name: Kaltura HDS segmentation
description: Kaltura HDS segmentation
url: http://vod.vod99.ps:88/hds
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 10. row ***************************
id: 1003
partner_id: 0
created_at: 2015-05-06 10:33:06
updated_at: 2015-05-06 10:33:06
name: Kaltura DASH segmentation
type: 68
system_name: Kaltura DASH segmentation
description: Kaltura DASH segmentation
url: http://vod.vod99.ps:88/dash
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 11. row ***************************
id: 1004
partner_id: 0
created_at: 2015-05-06 11:35:34
updated_at: 2015-05-06 11:35:52
name: WOWZA RTMP
type: 28
system_name: NULL
description: NULL
url: rtmp://vod.vod99.ps:1935/sos99
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: rtmp
is_default: 1
parent_id: 0
custom_data: NULL
priority: 0
*************************** 12. row ***************************
id: 1005
partner_id: -2
created_at: 2015-05-07 17:43:36
updated_at: 2015-05-07 17:43:36
name: Saleh_Test
type: 28
system_name: NULL
description: NULL
url: rtmp://vod.vod99.ps:1935/sos99
host_name: vod.vod99.ps
recognizer: NULL
tokenizer: NULL
status: 2
media_protocols: NULL
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: NULL
priority: 0
12 rows in set (0.00 sec)

Now the preview works, it was the Enforce Delivery enabled and it works only for the “Delivery Type: Kaltura Auto” but for “RTMP Streaming” not works => Sorry, clip not found , Media not found.

I have configure your delivery profile “WOWZA RTMP” but when the Publisher login on there KMC account dos not see the new delivery profile, how the get the new configured new delivery profile working.

Thank and Best Regards,
Saleh

Hello,

Not sure I fully understand. The delivery profile needs to be configured for your partner. according to the log, the partner ID is 101. Looking at the data in delivery_profile, it does not look like such a profile exist.
How did you config it?

Hello jess,

Thank you for your reply. Yes I have configured for the partner ID 101, but after I not see the created new delivery profile on KMC of the partner ID 101, I have changed the partner_id to 0 and is_default 0 via the mysql. Please how to add new delivery profile to partner, when the partner login with there account on the KMC doesn’t see the new delivery profile.

Best Regards,
Saleh

Hello,

Why did you change it? it should belong to your partner…

Hello,

Becuse the partner when login with there account on the KMC doesn’t see the new created delivery profile. Now I have Remove Kaltura and Install it from bgin. The question how I can add LOCAL RTMP delivery profile to patner and how can see the partner the new created delivery profile on there KMC .

Thank you and Best Regards,
Saleh

If you add a profile the template partner, all new partners will inherit it. Is that what you want?

Yes, that what I need, but how I can add a profile for the template partner, example for LOCAL RTMP delivery profile.

Thanks,
Saleh

In admin console, under partners, you should see:
Active 99 Template KMC account Kaltura Free Template Partner template@kaltura.com
Just add the profile to it.

Hi Jess.

I have added deliver profile for the Active 99 Template Kaltura Fee Template, but when I manage the template , I can’t see the new created deliver profile in the KMC, how to see it on the Publisher KMC to use it.

Status ID Name Type Streamer Type Media protocols Url Recognizer Tokenizer Creation Date Updated At Action
< Previous | 1 | Next >
Active 1004 Woza RTMP LOCAL_PATH_RTMP RTMP rtmp://vod.test99.ps:1935/KVod - - May 12, 2015 May 12, 2015

Thank you and Best Regards,
Saleh

Hi Jess,

Any update.

Thanks,
Saleh

Hi Jess.

I have added deliver profile for the Active 99 Template Kaltura Fee Template, but when I manage the template , I can’t see the new created deliver profile in the KMC, how to see it on the Publisher KMC to use it.

Status ID Name Type Streamer Type Media protocols Url Recognizer Tokenizer Creation Date Updated At Action
< Previous | 1 | Next >
Active 1004 Woza RTMP LOCAL_PATH_RTMP RTMP rtmp://vod.test99.ps:1935/KVod - - May 12, 2015 May 12, 2015

Thank you and Best Regards,
Saleh