Player install error: MSI CustomAction failed


#1

We have adopted Kaltura DesktopSpace Recorder in our company, and it’s working fine for the most part, but there is an issue which we cannot seem to solve.

Installation runs through, but the application is not actually copied to the installation folder. We see this error in the MSI log:

MSI (s) (58:E0) [11:57:36:091]: Note: 1: 2262 2: Error 3: -2147287038
CustomAction _744AB6C9_54DC_4D70_BD5F_56F8C90036CD returned actual error code -2146232575 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (58:E0) [11:57:36:093]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (58:E0) [11:57:36:093]: Product: Kaltura CaptureSpace Desktop Recorder – Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _744AB6C9_54DC_4D70_BD5F_56F8C90036CD, location: C:\Users\A320720\AppData\Local\Kaltura\Kaltura\InstallHelper.exe, command:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _744AB6C9_54DC_4D70_BD5F_56F8C90036CD, location: C:\Users\A320720\AppData\Local\Kaltura\Kaltura\InstallHelper.exe, command:

Later in the log, the final error message is this:

MSI (s) (58:E0) [11:57:36:604]: Product: Kaltura CaptureSpace Desktop Recorder – Configuration failed.

Do you have any idea what local configuration could cause this error? We can’t analyze an MSI custom action. This is a minority case though, almost all installations are successful in the production environment.