Password recovery


for kaltura kmc it seems i forgot my password.
i request a password recovery, got the mail, typed in the new password which has been confirmed by the form.
when i try to login again i got wrong password.

my email address which i logon with is


Is this an account on Kaltura’s SaaS or a CE?
If the former, please contact support, if CE, see:

And, if you still can’t login, from the server’s shell, run:
# kaltlog

and look at the errors outputted. Quite possibly, either your Sphinx or MySQL are down or malfunctioning…