Package issues with Ubuntu 16.04

I posted on the github forum, but no response yet. Thought I’d check in here.

I tried installing on Ubuntu 16.04 with the 16.04 instructions. It failed. Below is my problem. Side question though, is there a package and instructions for Ubuntu 18.0.4?

When I run this: ./install_kaltura_all_in_1.sh
It stops partway through here: kaltura-front` : Depends: kaltura-ffmpeg-aux but it is not installable
E: Unable to correct problems, you have held broken packages.

my output from dpkg -l "kaltura-*"

Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
++±==============-============-============-=================================
ii kaltura-base 15.0.0-2 all Kaltura Open Source Video Platfor
ii kaltura-clipap 1.3-1+b2 all Kaltura Video Presentations Manag
ii kaltura-flexwr 1.2-1+b1 all Kaltura Video Presentations Manag
ii kaltura-html5- 0.2 all Kaltura Open Source Video Platfor
ii kaltura-html5- 2.2.1-1 all Kaltura Open Source Video Platfor
ii kaltura-html5- 3.3.0-1 all Kaltura Open Source Video Platfor
ii kaltura-html5l 2.76-1 all Kaltura Open Source Video Platfor
ii kaltura-kclip 1.1.2.1-1 all Kaltura Video Presentations Manag
ii kaltura-kcw 2.2.4-1+b6 all Kalture Contribution Wizard
ii kaltura-kdp 2.7.0-1+b1 all Kaltura Dynamic Player
ii kaltura-kdp3 3.9.9-1+b4 amd64 Kaltura Dynamic Player
ii kaltura-kdp3wr 37-1+b3 all KDP3 Wrapper
ii kaltura-kdpwra 11-1+b2 all KDP Wrapper
ii kaltura-kmc 5.43.13-11+b all Kaltura Management Console
ii kaltura-kmcng 5.9.1 all Kaltura Management Console
ii kaltura-krecor 1.7-1+b1 all Kaltura kRecord - used for record
ii kaltura-kuploa 1.2.16-1+b2 all Kaltura kupload widget
un kaltura-libapa (no description available)
un kaltura-php7-c (no description available)
un kaltura-php7-c (no description available)
un kaltura-php7-m (no description available)
un kaltura-php7-m (no description available)
un kaltura-php7-m (no description available)
ii kaltura-postin 1.0.33-3+b11 all Kaltura Open Source Video Platfor
ii kaltura-widget 14.1.0-1 all Kaltura Open Source Video Platfor

Hello @thatcherk1,

The kaltura-ffmpeg-aux is available from http://installrepo.kaltura.org/repo/apt/xenial/pool/main/k/kaltura-ffmpeg-aux

# apt-cache policy kaltura-ffmpeg-aux
kaltura-ffmpeg-aux:
  Installed: 2.1.3-1
  Candidate: 2.1.3-1
  Version table:
 *** 2.1.3-1 100
        100 /var/lib/dpkg/status
root@jessex:~# apt show kaltura-ffmpeg-aux
Package: kaltura-ffmpeg-aux
Version: 2.1.3-1
Status: install ok installed
Priority: optional
Section: video
Maintainer: Jess Portnoy <jess.portnoy@kaltura.com>
Installed-Size: 6,144 B
Pre-Depends: dpkg (>= 1.15.7.2~)
Homepage: http://ffmpeg.org/
Download-Size: unknown
APT-Manual-Installed: yes
APT-Sources: /var/lib/dpkg/status
Description: FFmpeg is a very fast video and audio converter. It can also grab from a
 live audio/video source.
 The command line interface is designed to be intuitive, in the sense that
 ffmpeg tries to figure out all the parameters, when possible. You have
 usually to give only the target bitrate you want. FFmpeg can also convert
 from any sample rate to any other, and resize video on the fly with a high
 quality polyphase filter.

I’m guessing you haven’t enabled certain repos (perhaps the universe one?).
What’s the output when trying to install this package manually with:

# apt install kaltura-ffmpeg-aux

?

Also, what’s the contents of /etc/apt/sources.list.d/kaltura.list?

In /etc/apt/sources.list I enabled the universe and multiverse repos as mentioned in the guide.

the contents of /etc/apt/sources.list.d/kaltura.list is:
deb [arch=amd64] http://installrepo.kaltura.org/repo/apt/xenial orion main

when I try apt install kaltura-ffmpeg-aux I get:
Reading package lists… Done
Building dependency tree
Reading state information… Done
Package kaltura-ffmpeg-aux is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

E: Package ‘kaltura-ffmpeg-aux’ has no installation candidate

Hello @thatcherk1,

If the problem still persists, kindly modify /etc/apt/sources.list.d/kaltura.list so that it reads:

deb [arch=amd64] http://installrepo.origin.kaltura.org/repo/apt/xenial orion main

And then run:

# apt-get update
# apt-get install kaltura-ffmpeg-aux

Following this, edit line 28 of install_kaltura_all_in_1.sh so that:

REPO_BASE_URL="http://installrepo.origin.kaltura.org/repo/apt"

and rerun it.

This will fetch the packages from the origin repo, rather than the CDN edge. I suspect you may be hitting a node where the package metadata is out of sync.

Thanks,