We’re experiencing the following error: we are able to upload videos, the flavors are transcoded as expected, the mp4 files are correctly written on /web/content/data. But when we look at the KMC content list, the most recent videos are simply not displayed.
When we look at the entries table of the database, the new uploaded videos have similar field values as the ones that are working.
It is important to say that this error began when the hard drive reached its capacity and we have to download all the data (videos) folder and move it to another host. We already uploaded all videos again and nothing seems to be wrongly configurated.
When we run /opt/kaltura/bin/kaltura-sanity.sh it throws the following message:
PHP Fatal error: Uncaught KalturaException: Entry id “Failed” not found in /opt/kaltura/apps/clientlibs/php5/KalturaClientBase.php:912
#0 /opt/kaltura/apps/clientlibs/php5/KalturaClient.php(763): KalturaClientBase->throwExceptionIfError(Array)
#1 /opt/kaltura/bin/check_entry_status.php(21): KalturaBaseEntryService->get(‘Failed’, NULL)
thrown in /opt/kaltura/apps/clientlibs/php5/KalturaClientBase.php on line 912
Any ideas? Thanks in advance for any help you may give us