hello emergency help, i have kaltura 12.8 in my kmc i am using upload from desktop. when i put the file to upload the status sticks on uploading. i am using source so no conversion is done. how can i restart this upload i have data in kaltura so i am afraid of using kaltura-db-drop.sh
also when i click the studio tab in the kmc it loads with a blank page no errors.
when i try to play uploaded videos in the edit entry window or clicp a video its says sorry media cannot be found.
why is it sticking on uploading
please what can i do help me.