KalturaAPIException: Entry id xxx not found after clean installation

Cano · May 25, 2020, 4:00am

Kaltura version: kaltura-server-16.2.0-1
OS: Centos 7

After setting up a clean server, and successfully running the setup script (sudo /opt/kaltura/bin/kaltura-config-all.sh).

I log in to KALTURA MANAGEMENT CONSOLE
Try to open any of the sample entries
I get the error Entry id not found.

kaltlog output:

FlavorAssetService->getFlavorAssetsWithParamsAction('0_bfrmvqp6')
[API] [KalturaFrontController->getExceptionObject] ERR: KalturaAPIException: Entry id "0_bfrmvqp6" not found in /opt/kaltura/app/api_v3/services/FlavorAssetService.php:752

#0 /opt/kaltura/app/api_v3/lib/reflection/KalturaActionReflector.php(233): FlavorAssetService->getFlavorAssetsWithParamsAction('0_bfrmvqp6')

The same will happen with any existing entry.

jess · May 25, 2020, 12:08pm

Hello @Cano,

I’m afraid a lot more info is needed:)
As a starting point, increase the log verbosity as per:

github.com

kaltura/platform-install-packages/blob/Propus-16.3.0/doc/kaltura-packages-faq.md#general-troubleshoot-procedure

# Frequently Asked Questions

### Before You Get Started Notes
* If you see a `#` at the beginning of a line, this line should be run as `root`.

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### How to contribute
We value contributions from our Community Edition user base very much. To make a contribution, follow the [See our CONTRIBUTERS doc](https://github.com/kaltura/platform-install-packages/blob/master/doc/CONTRIBUTERS.md).


### Changing Apache configurations post install.

Sometimes, you may want to change deployment settings post installation, for example: replacing the domain, port or protocol, or changing the system to use SSL or stop using SSL.   
You can run `/opt/kaltura/bin/kaltura-front-config.sh` as many times as you'd like with different values. The script will re-configure the system accordingly.   
For instance, you may want to change the service URL, port or protocol.

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Next, go to Admin Console->Batch Process Control->Entry Investigation and input the entry ID in question. This view will list all the batch jobs that pertain to the entry. You should then proceed to review the logs of the various batch workers (/opt/kaltura/log/batch/*log) to understand where the failure occurs.

Feel free to post your findings for additional assistance.