Kaltura wont transcode after upgrading to CE 13.0

Community Forums Backend Server Support
1

Hello,

Kaltura won’t transcode after upgrading to the latest release, the thing is that the logs doesn’t show anything, and in the entry investigation I only see this:

Object Type: Kaltura_Client_Type_ConvertProfileJobData
Input File Sync Local Path: /opt/kaltura/web//content/entry/data/0/0/0_edkqkslp_0_iw1pm700_12.mp4

the file is there, but nothing happens after that

does anyone is having the same issue?

thank you.

2

I got this from kaltlog, maybe it has some to do with it?

2017-08-10 15:49:03 [0.000713] [IP] [2059500262] [62] [PS2] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘no ready filesync on current DC’ in /opt/kaltura/app/alpha/apps/kaltura/lib/myEntryUtils.class.php:841
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/entry.php(3426): myEntryUtils::resizeEntryImage(Object(entry), 0, 120, 90, 2, ‘F7F7F7’, NULL, 0, 0, 0, 0, 0, -1, ‘-1’, ‘-1’)

2017-08-10 15:49:03 [0.000128] [IP] [2059500262] [70] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2017-08-10 15:49:03 [0.000154] [IP] [2059500262] [71] [PS2] [entry->getLocalThumbFilePath] ERR: exception ‘Exception’ with message ‘No ready fileSync found on any DC.’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/entry.php(3443): KalturaLog::err(‘No ready fileSy…’)

3

I solved by:

yum reinstall “kaltura”

thank you