Kaltura player not getting along with Apple devices (HLS)

[david_poly]

Hello,

I can’t seem to reliably play HLS content on Apple products running IOS. The player (v2.81) loads correctly and I don’t get any error in the js console or by running kaltlog but when I press play, it doesn’t work. In Safari, I get the loading spinner and nothing else. In Chrome, pressing play doesn’t work either (fires player events “playing” then “paused”) but if I manually choose a flavor from the player itself (ie 720p), the media starts playing. Note also that only the lowest flavor is available for selection, even if there are multiple available for the entry. It seems like the player has trouble handling multiple streams from an IOS device.

Everything works flawlessly on Windows and Android. Media starts playing when play is pressed as expected.

I have found a workaround but it is not really an acceptable one, being that I use progressive download when an Apple device is detected by setting “Kaltura.UseAppleAdaptive” to false. But I want HLS delivery across all plateforms.

I’m running out of ideas on how to fix this. Any help would be much appreciated.

Thanks

[david_poly]

More info on this after some more tests. I confirmed that even the built-in player in the Kaltura Management Console (both the preview player in an entry and a custom player in Universal Studio) do not work on Apple devices, be it an iPad or a macOS computer. The spinner just spins and the video never plays. On macs we get a “net::ERR_CONNECTION_TIMED_OUT” error in the js console.

This basically removes from the equation any code I might have added to the player on the front end side of things. The core code of the Kaltura Player simply doesn’t work on macs for me.

Now is there something that I can tweak in the server config to work around this?. Maybe in the delivery profiles? But unless shown otherwise this looks like a serious bug / limitation to me. I was able to play HLS on macs when using a previous custom coded player built around Hls.js. We shouldn’t have to settle for progressive download on Apple devices considering they support HLS natively.

Hopefully I got something wrong. Please advise if I did.

Thanks for any help

[jess]

Hello,

See my reply here:

Player shows a black screen or is stuck loading the video

Hello @msl2000, We need more info in order to assist you further. If you can provide a sample URL for a page where the player is embedded, that would be best. Otherwise, in the event the platform is not accessible from the outside, before hitting “Play”, please open your browser’s dev tools and look under the “Network” tab for failing requests and under the “Console” tab for errors. In parallel from a root shell on the server, run: # . /etc/profile.d/kaltura*base.sh # kaltlog And look at t…

And here:

Install kaltura Nginx VOD module

Hi @jess it dosen’t work in internal network. how can I edit “kaltura.delivery_profile accordingly” is it on mysql? Thanks in advance [image] [root@cdn ~]# curl -I -v https://cdn.yasar.edu.tr:8443 * About to connect() to cdn.yasar.edu.tr port 8443 (#0) * Trying 195.142.121.231... * Connected to cdn.yasar.edu.tr (195.142.121.231) port 8443 (#0) * Initializing NSS with certpath: sql:/etc/pki/nssdb * CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none * SSL connection using TLS_ECDHE…

Basically, you need to start by finding the failing requests made by the player when hitting play and then go over the configuration and logs as detailed in the second post I referred you to above.