Kaltura Installed but can NOT access admin console

1

Dears, I can NOT access the admin console, Please find attached a screenshot after running

kaltlog

Is there a command a file i can edit manually to edit the admin password to access admin console?

I’m using
Debian 8 64x

Untitled.png1756×165 10.6 KB

2

Hello @JohnMalcom,

According to your output, the -2 partner [which is used for Admin Console] does not exist in the kaltura MySQL DB.
This means something has gone wrong during the DB population phase.
This is done in the kaltura-db package postinst phase.
You should be able to locate errors relating to this failure in /opt/kaltura/log/insertDefaults.log, /opt/kaltura/log/insertPermissions.log and /opt/kaltura/log/insertContent.log

In such a case, an error is also outputted to STDOUT/STDERR in the terminal but I imagine you didn’t save the log.

I suggest you remove all the Kaltura debs, start fresh and look at the output in the shell as well as in these logs.
To remove all Kaltura packages, files and directories and start again, run:

# /opt/kaltura/bin/kaltura-drop-db.sh
# aptitude purge "~Nkaltura"
# aptitude purge "~Napache2"
# rm -rf /opt/kaltura
# rm -rf /etc/kaltura.d

If a fresh install fails, please paste the full output as well as any errors you see in the logs mentioned above so I can help you further.

Thanks,

3

Here is the output
-bash: /etc/init.d/kaltura-batch: No such file or directory

Only kaltura-pouplate and kaltura-sphinx are existed

drwxr-xr-x 2 root root 4096 May 2 20:11 .
drwxr-xr-x 104 root root 4096 May 2 20:11 …
-rwxr-xr-x 1 root root 2243 Aug 28 2014 acpid
-rwxr-xr-x 1 root root 10184 Feb 11 08:57 apache2
-rwxr-xr-x 1 root root 1071 Sep 30 2014 atd
-rwxr-xr-x 1 root root 1276 Apr 6 2015 bootlogs
-rwxr-xr-x 1 root root 1248 Apr 6 2015 bootmisc.sh
-rwxr-xr-x 1 root root 3807 Apr 6 2015 checkfs.sh
-rwxr-xr-x 1 root root 1072 Apr 6 2015 checkroot-bootclean.sh
-rwxr-xr-x 1 root root 9290 Apr 6 2015 checkroot.sh
-rwxr-xr-x 1 root root 1331 Apr 12 2014 cloud-config
-rwxr-xr-x 1 root root 1495 Apr 12 2014 cloud-final
-rwxr-xr-x 1 root root 1348 Apr 12 2014 cloud-init
-rwxr-xr-x 1 root root 1259 Apr 12 2014 cloud-init-local
-rwxr-xr-x 1 root root 1379 Dec 9 2011 console-setup
-rwxr-xr-x 1 root root 3049 Jun 11 2015 cron
-rwxr-xr-x 1 root root 2813 Oct 10 2016 dbus
-rw-r–r-- 1 root root 1627 May 2 20:11 .depend.boot
-rw-r–r-- 1 root root 1293 May 2 20:11 .depend.start
-rw-r–r-- 1 root root 1281 May 2 20:11 .depend.stop
-rwxr-xr-x 1 root root 6606 Dec 31 16:23 exim4
-rwxr-xr-x 1 root root 1336 Apr 6 2015 halt
-rwxr-xr-x 1 root root 1423 Apr 6 2015 hostname.sh
-rwxr-xr-x 1 root root 3916 Mar 29 2015 hwclock.sh
-rwxr-xr-x 1 root root 2994 Apr 8 2015 kaltura-populate
-rwxr-xr-x 1 root root 2198 Oct 11 2016 kaltura-sphinx
-rwxr-xr-x 1 root root 8189 Oct 25 2014 kbd
-rwxr-xr-x 1 root root 1591 Oct 1 2012 keyboard-setup
-rwxr-xr-x 1 root root 1300 Apr 6 2015 killprocs
-rwxr-xr-x 1 root root 1990 Sep 23 2014 kmod
-rwxr-xr-x 1 root root 3466 Nov 3 12:01 memcached
-rwxr-xr-x 1 root root 2664 Sep 12 2015 monit
-rwxr-xr-x 1 root root 995 Apr 6 2015 motd
-rwxr-xr-x 1 root root 677 Apr 6 2015 mountall-bootclean.sh
-rwxr-xr-x 1 root root 2138 Apr 6 2015 mountall.sh
-rwxr-xr-x 1 root root 1461 Apr 6 2015 mountdevsubfs.sh
-rwxr-xr-x 1 root root 1564 Apr 6 2015 mountkernfs.sh
-rwxr-xr-x 1 root root 685 Apr 6 2015 mountnfs-bootclean.sh
-rwxr-xr-x 1 root root 2456 Apr 6 2015 mountnfs.sh
-rwxr-xr-x 1 root root 5485 Apr 18 07:24 mysql
-rwxr-xr-x 1 root root 4760 Dec 14 2014 networking
-rwxr-xr-x 1 root root 5658 Aug 13 2014 nfs-common
-rwxr-xr-x 1 root root 1814 Dec 26 2009 ntp
-rwxr-xr-x 1 root root 7500 Nov 4 2014 postfix
-rwxr-xr-x 1 root root 1192 Mar 6 2015 procps
-rwxr-xr-x 1 root root 6228 Apr 6 2015 rc

4

And on the content tab i found “Error #1085”

5

Hi @JohnMalcom,

/etc/init.d/kaltura-batch belongs to the kaltura-batch package. This package, along with all other needed packages, is installed when running http://installrepo.origin.kaltura.org/repo/apt/debian/install_kaltura_all_in_1.sh.
If it’s not installed, then something has gone wrong. Please run the script again and paste the output here.

6

Ok, here is the last lines i found after running the installation.

Errors were encountered while processing:
kaltura-dwh
E: Sub-process /usr/bin/dpkg returned an error code (1)
Failed to perform requested operation on package. Trying to recover:
Setting up kaltura-dwh (12.14.0-1) …
dpkg: error processing package kaltura-dwh (–configure):
subprocess installed post-installation script returned error exit status 7
Errors were encountered while processing:
kaltura-dwh

Please let me know if you need me to re-run the installation again.

7

The full error.

update-alternatives: using /usr/lib/jvm/java-7-openjdk-amd64/jre/lib/jexec to provide /usr/bin/jexec (jexec) in auto mode
Setting up ca-certificates-java (20140324) …
Setting up default-jre-headless (2:1.7-52) …
Setting up openjdk-7-jre:amd64 (7u121-2.6.8-2~deb8u1) …
update-alternatives: using /usr/lib/jvm/java-7-openjdk-amd64/jre/bin/policytool to provide /usr/bin/policytool (policytool) in auto mode
Setting up default-jre (2:1.7-52) …
Setting up kaltura-pentaho (4.2.1+b2) …
Setting up kaltura-dwh (12.14.0-1) …
dpkg: error processing package kaltura-dwh (–configure):
subprocess installed post-installation script returned error exit status 7
Processing triggers for libc-bin (2.19-18+deb8u7) …
Processing triggers for ca-certificates (20141019+deb8u2) …
Updating certificates in /etc/ssl/certs… 0 added, 0 removed; done.
Running hooks in /etc/ca-certificates/update.d…
done.
done.
Errors were encountered while processing:
kaltura-dwh
E: Sub-process /usr/bin/dpkg returned an error code (1)
Failed to perform requested operation on package. Trying to recover:
Setting up kaltura-dwh (12.14.0-1) …
dpkg: error processing package kaltura-dwh (–configure):
subprocess installed post-installation script returned error exit status 7
Errors were encountered while processing:
kaltura-dwh

8

These errors relate to failure to setup the kaltura-dwh package, needed for analytics, it would explain “Error #1085” when you load KMC.
To understand exactly what fails there, edit /var/lib/dpkg/info/kaltura-dwh.postinst and change:

#!/bin/bash -e

to read:

#!/bin/bash -ex

then run:

# aptitude install -f

and paste the full output.

9

After applying the below, Please find the output.

aptitude install -f
The following partially installed packages will be configured:
kaltura-dwh
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 4 not upgraded.
Need to get 0 B of archives. After unpacking 0 B will be used.
Setting up kaltura-dwh (12.14.0-1) …

  • RC_FILE=/etc/kaltura.d/system.ini
  • ‘[’ ‘!’ -r /etc/kaltura.d/system.ini ‘]’
  • . /etc/kaltura.d/system.ini
    ++ WEB_DIR=/opt/kaltura/web
    ++ LOG_DIR=/opt/kaltura/log
    ++ APP_DIR=/opt/kaltura/app
    ++ BASE_DIR=/opt/kaltura
    ++ PHP_BIN=/usr/bin/php
    ++ OS_KALTURA_USER=kaltura
    ++ MAILTO=test@test.com
    ++ ADMIN_CONSOLE_ADMIN_MAIL=test@test.com
    ++ DB1_HOST=localhost
    ++ DB1_NAME=kaltura
    ++ DB1_USER=kaltura
    ++ DB1_PASS=asdasd
    ++ DWH_HOST=localhost
    ++ DWH_PORT=3306
    ++ DWH_USER=etl
    ++ DWH_PASS=asdasd
    ++ SERVICE_URL=http://kaltura.abcdomain.com
    ++ SPHINX_HOST=127.0.0.1
    ++ DB1_PORT=3306
    ++ SUPER_USER=root
    ++ SUPER_USER_PASSWD=asdasdas
    ++ KALTURA_VIRTUAL_HOST_NAME=kaltura.abcdomain.com
    ++ RED5_HOST=
  • KALTURA_FUNCTIONS_RC=/opt/kaltura/bin/kaltura-functions.rc
  • ‘[’ ‘!’ -r /opt/kaltura/bin/kaltura-functions.rc ‘]’
  • . /opt/kaltura/bin/kaltura-functions.rc
    ++ RC_FILE=/etc/kaltura.d/system.ini
    ++ ‘[’ -r /etc/kaltura.d/system.ini ‘]’
    ++ . /etc/kaltura.d/system.ini
    +++ WEB_DIR=/opt/kaltura/web
    +++ LOG_DIR=/opt/kaltura/log
    +++ APP_DIR=/opt/kaltura/app
    +++ BASE_DIR=/opt/kaltura
    +++ PHP_BIN=/usr/bin/php
    +++ OS_KALTURA_USER=kaltura
    +++ MAILTO=test@test.com
    +++ ADMIN_CONSOLE_ADMIN_MAIL=test@test.com
    +++ DB1_HOST=localhost
    +++ DB1_NAME=kaltura
    +++ DB1_USER=kaltura
    +++ DB1_PASS=asdasd
    +++ DWH_HOST=localhost
    +++ DWH_PORT=3306
    +++ DWH_USER=etl
    +++ DWH_PASS=asdasd
    +++ SERVICE_URL=http://kaltura.abcdomain.com
    +++ SPHINX_HOST=127.0.0.1
    +++ DB1_PORT=3306
    +++ SUPER_USER=root
    +++ SUPER_USER_PASSWD=asdasdas
    +++ KALTURA_VIRTUAL_HOST_NAME=kaltura.abcdomain.com
    +++ RED5_HOST=
    +++ dirname /var/lib/dpkg/info/kaltura-dwh.postinst
    ++ COLORS_RC=/var/lib/dpkg/info/colors.sh
    ++ ‘[’ -r /var/lib/dpkg/info/colors.sh ‘]’
    ++ ‘[’ -r /etc/sysconfig/clock ‘]’
    ++ ‘[’ -r /opt/kaltura/app/configurations/consent_msgs ‘]’
    ++ CONSENT_FILE=/opt/kaltura/bin/contact.rc
    ++ SPHINX_DAEMON=kaltura-sphinx
    ++ BATCH_DAEMON=kaltura-batch
    ++ MEMCACHE_DAEMON=memcached
    +++ lsb_release -i -s
    ++ DISTRO=Debian
    ++ ‘[’ Debian = Ubuntu -o Debian = Debian ‘]’
    ++ APACHE_DAEMON=apache2
    ++ MYSQL_DAEMON=mysql
    ++ MONIT_DAEMON=monit
    ++ ALL_DAEMONS=‘apache2 kaltura-batch monit memcached’
    ++ INIT_CONFIG_UTIL=sysv-rc-conf
    ++ PACKAGE_TYPE=deb
    ++ QUERY_COMMAND=‘dpkg -l’
    ++ MAIL_LOG=/var/log/mail.log
    ++ POST_INST_MAIL_SUBJECT=‘Your new Kaltura server is up! and 6 Quick Tips For Smooth Kaltura Maintenance’
    ++ POST_INST_MAIL_TMPL=/opt/kaltura/app/configurations/post_inst_mail
    ++ ANALYTICS_SERVER_URI=http://installytics.kaltura.org/report
    ++ NEWSLETTER_URL=https://agentcontribs.kaltura.org/newsletter_subscribe.php
    ++ NEWSLETTER_MSG=‘
    To keep up with the bi-weekly Kaltura releases, and stay up to date with
    the latest news, security and bug updates, and connect with the global
    Kaltura community - sign up for our regular Kaltura Community updates.
    Please enter your email to sign up, or enter NO to pass.
    ’
  • trap - ERR
    ++ get_tz
    +++ md5sum /etc/localtime
    +++ awk -F ’ ’ ‘{print $1}’
    ++ LOCALTIME_MD5=c79354b8dbee09e62bbc3fb544853283
    +++ find /usr/share/zoneinfo -type f
    +++ awk -F ’ ’ ‘{print $2}’
    +++ xargs md5sum
    +++ sed s@/usr/share/zoneinfo/@@g
    +++ grep c79354b8dbee09e62bbc3fb544853283
    ++ TZGUESS=UTC
    ++ echo UTC
  • TIMEZ=UTC
    ++ basename /var/lib/dpkg/info/kaltura-dwh.postinst
  • send_install_becon kaltura-dwh.postinst UTC install_start 0
  • trap - ERR
  • ‘[’ -r /opt/kaltura/bin/contact.rc ‘]’
  • . /opt/kaltura/bin/contact.rc
    ++ USER_CONSENT=1
    ++ CONTACT_MAIL=test@test.com
  • ‘[’ -z 1 -o 1 = 0 ‘]’
  • ROLE=kaltura-dwh.postinst
  • TIMEZONE=UTC
  • ACTION=install_start
  • ERR_LINE=install_start
  • ‘[’ -n 0 ‘]’
  • ERR_LINE=0
  • RC_FILE=/etc/kaltura.d/system.ini
  • ‘[’ -r /etc/kaltura.d/system.ini ‘]’
  • . /etc/kaltura.d/system.ini
    ++ WEB_DIR=/opt/kaltura/web
    ++ LOG_DIR=/opt/kaltura/log
    ++ APP_DIR=/opt/kaltura/app
    ++ BASE_DIR=/opt/kaltura
    ++ PHP_BIN=/usr/bin/php
    ++ OS_KALTURA_USER=kaltura
    ++ MAILTO=test@test.com
    ++ ADMIN_CONSOLE_ADMIN_MAIL=test@test.com
    ++ DB1_HOST=localhost
    ++ DB1_NAME=kaltura
    ++ DB1_USER=kaltura
    ++ DB1_PASS=asdasd
    ++ DWH_HOST=localhost
    ++ DWH_PORT=3306
    ++ DWH_USER=etl
    ++ DWH_PASS=asdasd
    ++ SERVICE_URL=http://kaltura.abcdomain.com
    ++ SPHINX_HOST=127.0.0.1
    ++ DB1_PORT=3306
    ++ SUPER_USER=root
    ++ SUPER_USER_PASSWD=asdasdas
    ++ KALTURA_VIRTUAL_HOST_NAME=kaltura.abcdomain.com
    ++ RED5_HOST=
  • which dmidecode
    ++ dmidecode -t 4
  • UNIQ=’# dmidecode 2.12
    SMBIOS 2.4 present.

Handle 0x0401, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 1
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided

Handle 0x0402, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 2
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided’

  • ‘[’ 0 -ne 0 ‘]’
  • grep -q ‘No SMBIOS nor DMI entry’
  • echo ‘#’ dmidecode 2.12 SMBIOS 2.4 present. Handle 0x0401, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 1 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided Handle 0x0402, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 2 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided
  • ‘[’ -n '# dmidecode 2.12
    SMBIOS 2.4 present.

Handle 0x0401, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 1
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided

Handle 0x0402, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 2
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided’ ‘]’
++ awk -F ’ ’ ‘{print $1}’
++ echo -n ‘#’ dmidecode 2.12 SMBIOS 2.4 present. Handle 0x0401, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 1 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided Handle 0x0402, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 2 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided
++ md5sum

  • MACHINE_ID=2103bcdd95aca788adb86b9135d66e80
    ++ date +%s
  • EPOCH=1493759508
    ++ awk -F ’ ’ ‘{print $1}’
    ++ echo ‘#’ dmidecode 2.12 SMBIOS 2.4 present. Handle 0x0401, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 1 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided Handle 0x0402, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 2 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided : 1493759508
    ++ md5sum
  • INSTALL_ID=10c2cb51320fdc381c5d519f566c8823
  • echo http://kaltura.abcdomain.com
  • grep -q https://
  • IS_SSL=false
  • ‘[’ -n ‘’ ‘]’
  • SUBSCRIBE4UPDATES=0
  • ‘[’ deb = rpm ‘]’
  • ‘[’ deb = deb ‘]’
    ++ dpkg-query -W ‘-f${Version}’ kaltura-base
    ++ awk -F - ‘{print $1}’
  • KALTURA_VERSION=12.14.0
    ++ dpkg-query -W ‘-f${Version}’ kaltura-base
    ++ awk -F + ‘{print $2}’
  • KALTURA_REVISION=
    ++ lsb_release -r
    ++ awk ‘{print $NF}’
  • REVISION=8.7
    ++ lsb_release -i
    ++ awk ‘{print $NF}’
  • CODENAME=Debian
  • RELEASE=Debian-8.7
    ++ uname -r
    ++ uname -m
  • curl -i -X POST -H ‘Content-Type: application/json’ -d ‘{“event_type”: “install_start”, “server_role”: “kaltura-dwh.postinst”, “user_email”: "test@test.com", “machine_id”: “2103bcdd95aca788adb86b9135d66e80”, “installation_id”: “10c2cb51320fdc381c5d519f566c8823”, “timestamp”: “1493759508”, “kernel_version”: “3.16.0-4-amd64”, “machine_arch”: “x86_64”,“linux_flavor”:“Debian-8.7”,“is_ssl”: “false”, “service_url”: “http://kaltura.abcdomain.com”,“install_err_line”: “0”,“timezone”: “UTC”,“package_type”:“deb”,“kaltura_version”: “12.14.0”,“package_revision”: “”}’ http://installytics.kaltura.org/report
    dpkg: error processing package kaltura-dwh (–configure):
    subprocess installed post-installation script returned error exit status 7
    Errors were encountered while processing:
    kaltura-dwh
    E: Sub-process /usr/bin/dpkg returned an error code (1)
    Failed to perform requested operation on package. Trying to recover:
    Setting up kaltura-dwh (12.14.0-1) …
  • RC_FILE=/etc/kaltura.d/system.ini
  • ‘[’ ‘!’ -r /etc/kaltura.d/system.ini ‘]’
  • . /etc/kaltura.d/system.ini
    ++ WEB_DIR=/opt/kaltura/web
    ++ LOG_DIR=/opt/kaltura/log
    ++ APP_DIR=/opt/kaltura/app
    ++ BASE_DIR=/opt/kaltura
    ++ PHP_BIN=/usr/bin/php
    ++ OS_KALTURA_USER=kaltura
    ++ MAILTO=ayman.fouad@connectads.com
    ++ ADMIN_CONSOLE_ADMIN_MAIL=ayman.fouad@connectads.com
    ++ DB1_HOST=localhost
    ++ DB1_NAME=kaltura
    ++ DB1_USER=kaltura
    ++ DB1_PASS=asdasd
    ++ DWH_HOST=localhost
    ++ DWH_PORT=3306
    ++ DWH_USER=etl
    ++ DWH_PASS=asdasd
    ++ SERVICE_URL=http://kaltura.abcdomain.com
    ++ SPHINX_HOST=127.0.0.1
    ++ DB1_PORT=3306
    ++ SUPER_USER=root
    ++ SUPER_USER_PASSWD=asdasdas
    ++ KALTURA_VIRTUAL_HOST_NAME=kaltura.abcdomain.com
    ++ RED5_HOST=
  • KALTURA_FUNCTIONS_RC=/opt/kaltura/bin/kaltura-functions.rc
  • ‘[’ ‘!’ -r /opt/kaltura/bin/kaltura-functions.rc ‘]’
  • . /opt/kaltura/bin/kaltura-functions.rc
    ++ RC_FILE=/etc/kaltura.d/system.ini
    ++ ‘[’ -r /etc/kaltura.d/system.ini ‘]’
    ++ . /etc/kaltura.d/system.ini
    +++ WEB_DIR=/opt/kaltura/web
    +++ LOG_DIR=/opt/kaltura/log
    +++ APP_DIR=/opt/kaltura/app
    +++ BASE_DIR=/opt/kaltura
    +++ PHP_BIN=/usr/bin/php
    +++ OS_KALTURA_USER=kaltura
    +++ MAILTO=ayman.fouad@connectads.com
    +++ ADMIN_CONSOLE_ADMIN_MAIL=ayman.fouad@connectads.com
    +++ DB1_HOST=localhost
    +++ DB1_NAME=kaltura
    +++ DB1_USER=kaltura
    +++ DB1_PASS=asdasd
    +++ DWH_HOST=localhost
    +++ DWH_PORT=3306
    +++ DWH_USER=etl
    +++ DWH_PASS=asdasd
    +++ SERVICE_URL=http://kaltura.abcdomain.com
    +++ SPHINX_HOST=127.0.0.1
    +++ DB1_PORT=3306
    +++ SUPER_USER=root
    +++ SUPER_USER_PASSWD=asdasdas
    +++ KALTURA_VIRTUAL_HOST_NAME=kaltura.abcdomain.com
    +++ RED5_HOST=
    +++ dirname /var/lib/dpkg/info/kaltura-dwh.postinst
    ++ COLORS_RC=/var/lib/dpkg/info/colors.sh
    ++ ‘[’ -r /var/lib/dpkg/info/colors.sh ‘]’
    ++ ‘[’ -r /etc/sysconfig/clock ‘]’
    ++ ‘[’ -r /opt/kaltura/app/configurations/consent_msgs ‘]’
    ++ CONSENT_FILE=/opt/kaltura/bin/contact.rc
    ++ SPHINX_DAEMON=kaltura-sphinx
    ++ BATCH_DAEMON=kaltura-batch
    ++ MEMCACHE_DAEMON=memcached
    +++ lsb_release -i -s
    ++ DISTRO=Debian
    ++ ‘[’ Debian = Ubuntu -o Debian = Debian ‘]’
    ++ APACHE_DAEMON=apache2
    ++ MYSQL_DAEMON=mysql
    ++ MONIT_DAEMON=monit
    ++ ALL_DAEMONS=‘apache2 kaltura-batch monit memcached’
    ++ INIT_CONFIG_UTIL=sysv-rc-conf
    ++ PACKAGE_TYPE=deb
    ++ QUERY_COMMAND=‘dpkg -l’
    ++ MAIL_LOG=/var/log/mail.log
    ++ POST_INST_MAIL_SUBJECT=‘Your new Kaltura server is up! and 6 Quick Tips For Smooth Kaltura Maintenance’
    ++ POST_INST_MAIL_TMPL=/opt/kaltura/app/configurations/post_inst_mail
    ++ ANALYTICS_SERVER_URI=http://installytics.kaltura.org/report
    ++ NEWSLETTER_URL=https://agentcontribs.kaltura.org/newsletter_subscribe.php
    ++ NEWSLETTER_MSG=‘
    To keep up with the bi-weekly Kaltura releases, and stay up to date with
    the latest news, security and bug updates, and connect with the global
    Kaltura community - sign up for our regular Kaltura Community updates.
    Please enter your email to sign up, or enter NO to pass.
    ’
  • trap - ERR
    ++ get_tz
    +++ md5sum /etc/localtime
    +++ awk -F ’ ’ ‘{print $1}’
    ++ LOCALTIME_MD5=c79354b8dbee09e62bbc3fb544853283
    +++ find /usr/share/zoneinfo -type f
    +++ grep c79354b8dbee09e62bbc3fb544853283
    +++ awk -F ’ ’ ‘{print $2}’
    +++ xargs md5sum
    +++ sed s@/usr/share/zoneinfo/@@g
    ++ TZGUESS=UTC
    ++ echo UTC
  • TIMEZ=UTC
    ++ basename /var/lib/dpkg/info/kaltura-dwh.postinst
  • send_install_becon kaltura-dwh.postinst UTC install_start 0
  • trap - ERR
  • ‘[’ -r /opt/kaltura/bin/contact.rc ‘]’
  • . /opt/kaltura/bin/contact.rc
    ++ USER_CONSENT=1
    ++ CONTACT_MAIL=test@test.com
  • ‘[’ -z 1 -o 1 = 0 ‘]’
  • ROLE=kaltura-dwh.postinst
  • TIMEZONE=UTC
  • ACTION=install_start
  • ERR_LINE=install_start
  • ‘[’ -n 0 ‘]’
  • ERR_LINE=0
  • RC_FILE=/etc/kaltura.d/system.ini
  • ‘[’ -r /etc/kaltura.d/system.ini ‘]’
  • . /etc/kaltura.d/system.ini
    ++ WEB_DIR=/opt/kaltura/web
    ++ LOG_DIR=/opt/kaltura/log
    ++ APP_DIR=/opt/kaltura/app
    ++ BASE_DIR=/opt/kaltura
    ++ PHP_BIN=/usr/bin/php
    ++ OS_KALTURA_USER=kaltura
    ++ MAILTO=ayman.fouad@connectads.com
    ++ ADMIN_CONSOLE_ADMIN_MAIL=ayman.fouad@connectads.com
    ++ DB1_HOST=localhost
    ++ DB1_NAME=kaltura
    ++ DB1_USER=kaltura
    ++ DB1_PASS=asdasd
    ++ DWH_HOST=localhost
    ++ DWH_PORT=3306
    ++ DWH_USER=etl
    ++ DWH_PASS=asdasd
    ++ SERVICE_URL=http://kaltura.abcdomain.com
    ++ SPHINX_HOST=127.0.0.1
    ++ DB1_PORT=3306
    ++ SUPER_USER=root
    ++ SUPER_USER_PASSWD=asdasdas
    ++ KALTURA_VIRTUAL_HOST_NAME=kaltura.abcdomain.com
    ++ RED5_HOST=
  • which dmidecode
    ++ dmidecode -t 4
  • UNIQ=’# dmidecode 2.12
    SMBIOS 2.4 present.

Handle 0x0401, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 1
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided

Handle 0x0402, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 2
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided’

  • ‘[’ 0 -ne 0 ‘]’
  • echo ‘#’ dmidecode 2.12 SMBIOS 2.4 present. Handle 0x0401, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 1 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided Handle 0x0402, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 2 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided
  • grep -q ‘No SMBIOS nor DMI entry’
  • ‘[’ -n '# dmidecode 2.12
    SMBIOS 2.4 present.

Handle 0x0401, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 1
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided

Handle 0x0402, DMI type 4, 32 bytes
Processor Information
Socket Designation: CPU 2
Type: Central Processor
Family: Other
Manufacturer: Bochs
ID: E4 06 03 00 FF FB 8B 0F
Version: Not Specified
Voltage: Unknown
External Clock: Unknown
Max Speed: 2000 MHz
Current Speed: 2000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: Not Provided
L2 Cache Handle: Not Provided
L3 Cache Handle: Not Provided’ ‘]’
++ awk -F ’ ’ ‘{print $1}’
++ md5sum
++ echo -n ‘#’ dmidecode 2.12 SMBIOS 2.4 present. Handle 0x0401, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 1 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided Handle 0x0402, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 2 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided

  • MACHINE_ID=2103bcdd95aca788adb86b9135d66e80
    ++ date +%s
  • EPOCH=1493759509
    ++ awk -F ’ ’ ‘{print $1}’
    ++ md5sum
    ++ echo ‘#’ dmidecode 2.12 SMBIOS 2.4 present. Handle 0x0401, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 1 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided Handle 0x0402, DMI type 4, 32 bytes Processor Information Socket Designation: CPU 2 Type: Central Processor Family: Other Manufacturer: Bochs ID: E4 06 03 00 FF FB 8B 0F Version: Not Specified Voltage: Unknown External Clock: Unknown Max Speed: 2000 MHz Current Speed: 2000 MHz Status: Populated, Enabled Upgrade: Other L1 Cache Handle: Not Provided L2 Cache Handle: Not Provided L3 Cache Handle: Not Provided : 1493759509
  • INSTALL_ID=7f62528e6becc016de6dfc49ed2a1b42
  • echo http://kaltura.abcdomain.com
  • grep -q https://
  • IS_SSL=false
  • ‘[’ -n ‘’ ‘]’
  • SUBSCRIBE4UPDATES=0
  • ‘[’ deb = rpm ‘]’
  • ‘[’ deb = deb ‘]’
    ++ dpkg-query -W ‘-f${Version}’ kaltura-base
    ++ awk -F - ‘{print $1}’
  • KALTURA_VERSION=12.14.0
    ++ dpkg-query -W ‘-f${Version}’ kaltura-base
    ++ awk -F + ‘{print $2}’
  • KALTURA_REVISION=
    ++ lsb_release -r
    ++ awk ‘{print $NF}’
  • REVISION=8.7
    ++ lsb_release -i
    ++ awk ‘{print $NF}’
  • CODENAME=Debian
  • RELEASE=Debian-8.7
    ++ uname -r
    ++ uname -m
  • curl -i -X POST -H ‘Content-Type: application/json’ -d ‘{“event_type”: “install_start”, “server_role”: “kaltura-dwh.postinst”, “user_email”: "test@test.com", “machine_id”: “2103bcdd95aca788adb86b9135d66e80”, “installation_id”: “7f62528e6becc016de6dfc49ed2a1b42”, “timestamp”: “1493759509”, “kernel_version”: “3.16.0-4-amd64”, “machine_arch”: “x86_64”,“linux_flavor”:“Debian-8.7”,“is_ssl”: “false”, “service_url”: “http://kaltura.abcdomain.com”,“install_err_line”: “0”,“timezone”: “UTC”,“package_type”:“deb”,“kaltura_version”: “12.14.0”,“package_revision”: “”}’ http://installytics.kaltura.org/report
    dpkg: error processing package kaltura-dwh (–configure):
    subprocess installed post-installation script returned error exit status 7
    Errors were encountered while processing:
    kaltura-dwh
10

OK, I see what the issue is…
Please edit /opt/kaltura/bin/kaltura-functions.rc and remove line 277:

curl -i -X POST -H 'Content-Type: application/json' -d '{"event_type": "'$ACTION'", "server_role": "'$ROLE'", "user_email"     : "'$CONTACT_MAIL'", "machine_id": "'$MACHINE_ID'", "installation_id": "'$INSTALL_ID'", "timestamp": "'$EPOCH'", "kernel_version":      "'`uname -r`'", "machine_arch": "'`uname -m`'","linux_flavor":"'$RELEASE'","is_ssl": "'$IS_SSL'", "service_url": "'$SERVICE_URL'"     ,"install_err_line": "'$ERR_LINE'","timezone": "'$TIMEZONE'","package_type":"'$PACKAGE_TYPE'","kaltura_version": "'$KALTURA_VERSIO     N'","package_revision": "'$KALTURA_REVISION'"}' $ANALYTICS_SERVER_URI &>/dev/null

Once done, re-run:

# aptitude install -f
11

Now there is no errors, logged ok to admin console and publishers area without seeing the same error.

Back to the original issue, once uploading a video it keep saying “converting” for a long time however it’s a small vid.

Untitled.png1306×524 54.4 KB

12

OK, we need to understand why the kaltura-batch package is not installed.
Run:

# aptitude install -y kaltura-batch

and paste the output.

13

root@kmc:~# aptitude install -y kaltura-batch
The following NEW packages will be installed:
esound-common{a} kaltura-batch libaa1{a} libaacs0{a} libaudiofile1{a} libavcodec53{a} libavformat53{a} libavutil51{a} libbluray1{a} libcaca0{a} libcdparanoia0{a}
libdca0{a} libdirac-encoder0{a} libdirectfb-1.2-9{a} libdvdnav4{ab} libdvdread4{a} libesd0{a} libfaad2{a} libgcrypt11{a} libgnutls26{a} libjack-jackd2-0{a}
libjpeg8{a} libldb1{a} liblircclient0{a} liblzo2-2{a} libmpeg2-4{a} libntdb1{a} libopenal-data{a} libopenal1{a} libopus0{a} libpostproc52{a} libpython2.7{a}
librtmp0{a} libsamplerate0{a} libsdl1.2debian{a} libsmbclient{a} libsvga1{a} libswscale2{a} libtalloc2{a} libtasn1-3{a} libtevent0{a} libwbclient0{a}
libx264-123{a} libx86-1{a} libxv1{a} libxvmc1{a} libxxf86dga1{a} mencoder{a} mplayer{a} python-talloc{a} samba-libs{a}
0 packages upgraded, 51 newly installed, 0 to remove and 4 not upgraded.
Need to get 20.5 MB of archives. After unpacking 59.8 MB will be used.
The following packages have unmet dependencies:
libdvdnav4 : Breaks: mencoder (< 2:1.0) but 2:1.0~rc4.dfsg1+svn34540-1+deb7u2 is to be installed.
Breaks: mplayer (< 2:1.0) but 2:1.0~rc4.dfsg1+svn34540-1+deb7u2 is to be installed.
The following actions will resolve these dependencies:

 Keep the following packages at their current version:

  1. kaltura-batch [Not Installed]

  2. mencoder [Not Installed]

  3. mplayer [Not Installed]

No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 4 not upgraded.
Need to get 0 B of archives. After unpacking 0 B will be used.

14

Seems like this same issue as reported here:

Try:

# aptitude install kaltura-batch

then, when prompted with:

Accept this solution? [Y/n/q/?]

Input ‘n’, then you should be prompted with:

The following actions will resolve these dependencies:

 Install the following packages:
    libdvdnav4 [4.2.0+20120524-2 (oldstable)]

Hit enter or Y

15

Thanks, Please find below the results.

Setting up mencoder (2:1.0~rc4.dfsg1+svn34540-1+deb7u2) …
Setting up kaltura-batch (12.14.0-1) …

Starting Batch Manager…
Batch Manager started with PID [ OK ]

Processing triggers for libc-bin (2.19-18+deb8u7) …

root@kmc:~#

Is that mean it’s ok?

On the Other hand, the player preview is not working.

From Chrome Console
/p/99/sp/9900/thumbnail/entry_id/0_12pa9vj2/version/0/bgcolor/F7F7F7/type/2 404 (Not Found)

16

HYG the “kaltlog” output

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Wed May 03 00:29:27.031528 2017] [:error] [pid 2230] [client 127.0.0.1:41754] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘Error getting sources from server. Please try again.\nUnknown widget [_99]’ in /opt/kaltura/web/html5/html5lib/v2.55.2/modules/KalturaSupport/Client/KalturaClientHelper.php:65\nStack trace:\n#0 /opt/kaltura/web/html5/html5lib/v2.55.2/modules/KalturaSupport/Client/KalturaClientHelper.php(53): KalturaClientHelper->generateKS(’_99’)\n#1 /opt/kaltura/web/html5/html5lib/v2.55.2/modules/KalturaSupport/Client/KalturaClientHelper.php(16): KalturaClientHelper->getClient()\n#2 /opt/kaltura/web/html5/html5lib/v2.55.2/modules/KalturaSupport/KalturaCommon.php(124): KalturaClientHelper->__construct(Array)\n#3 /opt/kaltura/web/html5/html5lib/v2.55.2/includes/Pimple.php(122): {closure}(Object(Pimple))\n#4 /opt/kaltura/web/html5/html5lib/v2.55.2/includes/Pimple.php(83): Pimple->{closure}(Object(Pimple))\n#5 /opt/kaltura/web/html5/html5lib/v2.55.2/modules/KalturaSupport/kalturaIframeClass.php(29): Pimple->offsetGet(‘client_helper’)\n#6 /opt/kaltura/web/html5/html5lib/v2.55.2/mwEmbedLoader.ph in /opt/kaltura/web/html5/html5lib/v2.55.2/modules/KalturaSupport/Client/KalturaClientHelper.php on line 65

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

–
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2017-05-03.err.log <==
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 94

17

Hi @JohnMalcom,

RE batch daemon - yes, that means it’s fine.
As for your error, you’re trying to preview from the “template partner” [partner ID 99].
You should create a new partner from Admin Console and use it. The template, as the name would imply is not meant for actual use but only as a template. When a new partner is created, default content, players and such are cloned from it.

Also, since your deployment had some issues along the way, please make sure the kaltura-nginx package is installed.

# dpkg -l kaltura-nginx

if it is not, then install it with:

# aptitude install kaltura-nginx

at that point, you should have a fully function Kaltura Server.

18

Thanks, HYG the output

root@kmc:~# aptitude install kaltura-nginx
The following NEW packages will be installed:
kaltura-nginx
0 packages upgraded, 1 newly installed, 0 to remove and 5 not upgraded.
Need to get 0 B/804 kB of archives. After unpacking 1,900 kB will be used.
Preconfiguring packages …
Selecting previously unselected package kaltura-nginx.
(Reading database … 121231 files and directories currently installed.)
Preparing to unpack …/kaltura-nginx_1.12-2_amd64.deb …
Unpacking kaltura-nginx (1.12-2) …
Processing triggers for systemd (215-17+deb8u6) …
Setting up kaltura-nginx (1.12-2) …
Job for kaltura-nginx.service failed. See ‘systemctl status kaltura-nginx.service’ and ‘journalctl -xn’ for details.
dpkg: error processing package kaltura-nginx (–configure):
subprocess installed post-installation script returned error exit status 1
Processing triggers for systemd (215-17+deb8u6) …
Processing triggers for libc-bin (2.19-18+deb8u7) …
Errors were encountered while processing:
kaltura-nginx
E: Sub-process /usr/bin/dpkg returned an error code (1)
Failed to perform requested operation on package. Trying to recover:
Setting up kaltura-nginx (1.12-2) …
Job for kaltura-nginx.service failed. See ‘systemctl status kaltura-nginx.service’ and ‘journalctl -xn’ for details.
dpkg: error processing package kaltura-nginx (–configure):
subprocess installed post-installation script returned error exit status 1
Processing triggers for libc-bin (2.19-18+deb8u7) …
Errors were encountered while processing:
kaltura-nginx

19

Hi @JohnMalcom,

What do you see in /opt/kaltura/log/nginx/error*?
and what’s the output for:
# bash -x /etc/init.d/kaltura-nginx start
?

20

root@kmc:~# /opt/kaltura/log/nginx/error*
-bash: /opt/kaltura/log/nginx/error*: No such file or directory

root@kmc:~# bash -x /etc/init.d/kaltura-nginx start

  • PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin
  • DAEMON=/opt/kaltura/nginx/sbin/nginx
  • PID_FILE=/opt/kaltura/nginx/logs/nginx.pid
  • NAME=nginx
  • DESC=nginx
  • ‘[’ -f /etc/default/nginx ‘]’
  • test -x /opt/kaltura/nginx/sbin/nginx
  • set -e
  • . /lib/lsb/init-functions
    +++ run-parts --lsbsysinit --list /lib/lsb/init-functions.d
    ++ for hook in ‘$(run-parts --lsbsysinit --list /lib/lsb/init-functions.d 2>/dev/null)’
    ++ ‘[’ -r /lib/lsb/init-functions.d/20-left-info-blocks ‘]’
    ++ . /lib/lsb/init-functions.d/20-left-info-blocks
    ++ for hook in ‘$(run-parts --lsbsysinit --list /lib/lsb/init-functions.d 2>/dev/null)’
    ++ ‘[’ -r /lib/lsb/init-functions.d/40-systemd ‘]’
    ++ . /lib/lsb/init-functions.d/40-systemd
    +++ _use_systemctl=0
    +++ ‘[’ -d /run/systemd/system ‘]’
    +++ ‘[’ -n ‘’ ‘]’
    +++ ‘[’ 11964 -ne 1 ‘]’
    +++ ‘[’ -z ‘’ ‘]’
    +++ ‘[’ -z ‘’ ‘]’
    +++ case $(readlink -f “$0”) in
    ++++ readlink -f /etc/init.d/kaltura-nginx
    +++ _use_systemctl=1
    +++ prog=kaltura-nginx
    +++ service=kaltura-nginx.service
    ++++ systemctl -p CanReload show kaltura-nginx.service
    +++ ‘[’ CanReload=yes = CanReload=no ‘]’
    +++ ‘[’ 1 = 1 ‘]’
    +++ set +e
    +++ set +u
    +++ ‘[’ xstart = xstart -o xstart = xstop -o xstart = xrestart -o xstart = xreload -o xstart = xforce-reload -o xstart = xstatus ‘]’
    +++ systemctl_redirect /etc/init.d/kaltura-nginx start
    +++ local s
    +++ local rc
    +++ local prog=kaltura-nginx
    +++ local command=start
    +++ case “$command” in
    +++ s=‘Starting kaltura-nginx (via systemctl)’
    +++ service=kaltura-nginx.service
    ++++ systemctl -p LoadState show kaltura-nginx.service
    +++ state=LoadState=loaded
    +++ ‘[’ LoadState=loaded = LoadState=masked ‘]’
    +++ ‘[’ start = status ‘]’
    +++ log_daemon_msg ‘Starting kaltura-nginx (via systemctl)’ kaltura-nginx.service
    +++ ‘[’ -z ‘Starting kaltura-nginx (via systemctl)’ ‘]’
    +++ log_daemon_msg_pre ‘Starting kaltura-nginx (via systemctl)’ kaltura-nginx.service
    +++ log_use_fancy_output
    +++ TPUT=/usr/bin/tput
    +++ EXPR=/usr/bin/expr
    +++ ‘[’ -t 1 ‘]’
    +++ ‘[’ xxterm ‘!=’ x ‘]’
    +++ ‘[’ xxterm ‘!=’ xdumb ‘]’
    +++ ‘[’ -x /usr/bin/tput ‘]’
    +++ ‘[’ -x /usr/bin/expr ‘]’
    +++ /usr/bin/tput hpa 60
    +++ /usr/bin/tput setaf 1
    +++ ‘[’ -z ‘]’
    +++ FANCYTTY=1
    +++ case “$FANCYTTY” in
    +++ true
    +++ echo -n ‘[…] ‘
    […] +++ ‘[’ -z kaltura-nginx.service ‘]’
    +++ echo -n ‘Starting kaltura-nginx (via systemctl): kaltura-nginx.service’
    Starting kaltura-nginx (via systemctl): kaltura-nginx.service+++ log_daemon_msg_post ‘Starting kaltura-nginx (via systemctl)’ kaltura-nginx.service
    +++ :
    +++ /bin/systemctl start kaltura-nginx.service
    +++ rc=0
    +++ ‘[’ start = status ‘]’
    +++ log_end_msg 0
    +++ ‘[’ -z 0 ‘]’
    +++ local retval
    +++ retval=0
    +++ log_end_msg_pre 0
    +++ log_use_fancy_output
    +++ TPUT=/usr/bin/tput
    +++ EXPR=/usr/bin/expr
    +++ ‘[’ -t 1 ‘]’
    +++ ‘[’ xxterm ‘!=’ x ‘]’
    +++ ‘[’ xxterm ‘!=’ xdumb ‘]’
    +++ ‘[’ -x /usr/bin/tput ‘]’
    +++ ‘[’ -x /usr/bin/expr ‘]’
    +++ /usr/bin/tput hpa 60
    +++ /usr/bin/tput setaf 1
    +++ ‘[’ -z 1 ‘]’
    +++ true
    +++ case “$FANCYTTY” in
    +++ true
    ++++ /usr/bin/tput setaf 1
    +++ RED=’’
    ++++ /usr/bin/tput setaf 2
    +++ GREEN=’’
    ++++ /usr/bin/tput setaf 3
    +++ YELLOW=’’
    ++++ /usr/bin/tput op
    +++ NORMAL=’’
    +++ /usr/bin/tput civis
    +++ /usr/bin/tput sc
    +++ /usr/bin/tput hpa 0
    +++ ‘[’ 0 -eq 0 ‘]’
    +++ /bin/echo -ne ‘[ ok ‘
    [ ok +++ /usr/bin/tput rc
    +++ /usr/bin/tput cnorm
    +++ log_use_fancy_output
    +++ TPUT=/usr/bin/tput
    +++ EXPR=/usr/bin/expr
    +++ ‘[’ -t 1 ‘]’
    +++ ‘[’ xxterm ‘!=’ x ‘]’
    +++ ‘[’ xxterm ‘!=’ xdumb ‘]’
    +++ ‘[’ -x /usr/bin/tput ‘]’
    +++ ‘[’ -x /usr/bin/expr ‘]’
    +++ /usr/bin/tput hpa 60
    +++ /usr/bin/tput setaf 1
    +++ ‘[’ -z 1 ‘]’
    +++ true
    +++ case “$FANCYTTY” in
    +++ true
    ++++ /usr/bin/tput setaf 1
    +++ RED=’’
    ++++ /usr/bin/tput setaf 3
    +++ YELLOW=’’
    ++++ /usr/bin/tput op
    +++ NORMAL=’’
    +++ ‘[’ 0 -eq 0 ‘]’
    +++ echo .
    .
    +++ log_end_msg_post 0
    +++ :
    +++ return 0
    +++ return 0
    +++ exit 0
    root@kmc:~#