Kaltura File not processing after moving to new db and storage

Community Forums Backend Server Support
1

we have changed our database from older kaltura server to new kaltura server with all the files
now i am facing issue when i just import the file using api

i get these errors from kaltlog

2018-01-06 19:00:33 [0.000403] [192.168.26.115] [1534260320] [25] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00025296211242676 seconds
2018-01-06 19:00:33 [0.000646] [192.168.26.115] [1534260320] [26] [API] [KalturaFrontController->getExceptionObject] ERR: exception ‘KalturaAPIException’ with message ‘The usage of feature [contentDistribution] is forbidden’ in /opt/kaltura/app/plugins/content_distribution/services/EntryDistributionService.php:17
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/reflection/KalturaActionReflector.php(255): EntryDistributionService->initService(‘contentdistribu…’, ‘entryDistributi…’, ‘list’)

2018-01-06 19:00:34 [0.000163] [192.168.90.84] [201400468] [41] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2018-01-06 19:00:34 [0.000470] [192.168.90.84] [201400468] [42] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 11 - processing capture thumbnail’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(134): KalturaLog::err(‘exiting on erro…’)

2

34 AM
Screen Shot 2018-01-07 at 5.10.34 AM.png3082×1416 347 KB

3

Hi @faheem_mohammad_zike,

The log snippet you pasted is not enough to determine where the problem is.
Please go over the following logs and find the root cause:
/opt/kaltura/log/kaltura_api_v3.log
/opt/kaltura/log/kaltura_apache_errors*log
/opt/kaltura/log/kaltura_prod.log
/opt/kaltura/log/kaltura_batch.log

My guess is it has to do with file permissions and that when you copied the data over, you did not preserve the original file permissions, thus the Apache user [www-data in Debian/Ubuntu, apache in RHEL/CentOS] and the ‘kaltura’ user cannot write and read from various directories, causing processes to fail.

4

Hi Jess,

Thanks for the response it was permission issue in opt/kaltura/web/tmp.

5

Hi @faheem_mohammad_zike,

Glad to hear it is resolved. Generally speaking, when copying files from one volume to another, always make sure to preserve the original permissions.

Happy videoing,