Kaltura-base configuration enter timezone hangs

1

I am trying to intall the kaltura (release 11.21) all in 1 and the installation process hangs during the kaltura-base configuration when I got asked to enter the Time Zone. If I enter my zone (Europe/Zurich) or anything else the input question field pops up again and again… Has anyone an idea what causes this issue or how to solve it?

2

Hello,

Europe/Zurich is indeed a valid time zone, the installation uses to following snippet to determine that:

php -r "if (timezone_open('Europe/Zurich') === false){exit(1);}echo 'good';"

When I run it manually in the shell, I get the output “good”, what’s the output you get when doing so manually?
Also, are you using deb or RPM for the install?

3

Hi jess

I am using deb.
Thank you I’ve found the problem was a broken symbolic link in /etc/alternatives/php to /opt/kaltura/bin/php7
probably from a previous try to install kaltura.
I fixed it to link it to the ordinary php5. (I dont want to use the kaltura php7)

But now if got other issues
It seems to me there are 2 different kmc console?
If I log in through the admin console it leads me to an URL like
http://mydomain.ch/index.php/kmc/kmc4#…
(where the Studio tab is blank)

and If i log into through
http://mydomain.ch/kmc

It leads me to an URL
http://mydomain.ch/index.php/kmc/kmc1?.…
and it looks quite different to the previous one with different tabs which all appears blank

Thank you
Roger

4

Hi Roger,

The right link should be your-domain/index.php/kmc/kmc4#studio|universal_studio

There was a bug I just fixed here:

Edit /var/lib/dpkg/info/kaltura-front.postinst, find the line that reads:

if [ -r "$BASE_DIR/apps/studio/$STUDIO_VER/studio.ini" ];then

change it to:

if [ -r "$BASE_DIR/apps/studio/$HTML5_STUDIO_VER/studio.ini" ];then

and then run:

# dpkg-reconfigure kaltura-front

Should sort it.

5

Hi Jess
Great! Thank you

Now my Kaltura installation works with this change like expected.

best reagrds
Roger

6

Great. Glad we’re good.