Kaltura 16.4.0 on ubuntu 16.04 dpkg: error processing package kaltura-base

jaguardigital · October 19, 2020, 2:50pm

Hi

We are installing kaltura 16.4.0 on ubuntu 16.04, a procedure we have done multiple times successfully in the past, using the links at the end of this post.

With everything prepared (Apache, MySQL) whenever we run install_kaltura_all_in_1.sh it throws the following error

The following NEW packages will be installed:
kaltura-base
0 packages upgraded, 1 newly installed, 0 to remove and 56 not upgraded.
Need to get 79.8 MB of archives. After unpacking 279 MB will be used.
Get: 1 http://installrepo.kaltura.org/repo/apt/xenial propus/main amd64 kaltura-base all 16.4.0-2 [79.8 MB]
Fetched 79.8 MB in 1s (72.8 MB/s)
Preconfiguring packages …
Selecting previously unselected package kaltura-base.
(Reading database … 60996 files and directories currently installed.)
Preparing to unpack …/kaltura-base_16.4.0-2_all.deb …
Unpacking kaltura-base (16.4.0-2) …
Setting up kaltura-base (16.4.0-2) …
sed: -e expression #7, char 24: unknown option to s' dpkg: error processing package kaltura-base (--configure): subprocess installed post-installation script returned error exit status 1 E: Sub-process /usr/bin/dpkg returned an error code (1) Failed to perform requested operation on package. Trying to recover: Setting up kaltura-base (16.4.0-2) ... tr: write error: Broken pipe tr: write error sed: -e expression #7, char 24: unknown option to s’
dpkg: error processing package kaltura-base (–configure):
subprocess installed post-installation script returned error exit status 1
Errors were encountered while processing:
kaltura-base

This error didn’t appear in our previous installations, it stops at the beginning of the shell script. What can we be doing wrong?

Any help will be appreciated, thx in advance

github.com

kaltura/platform-install-packages/blob/Propus-16.9.0/doc/install-kaltura-redhat-based.md#start-of-kaltura-configuration

# Installing Kaltura on a Single Server (RPM)
This guide describes RPM installation of an all-in-one Kaltura server and applies to all major RH based Linux distros including Fedora Core, RHEL, CentOS, etc.
([Note the supported distros and versions](http://kaltura.github.io/platform-install-packages/#supported-distros)).

**Kaltura CE was just ported to CentOS/RHEL 8. Please note that this is a beta version and one must exercise judgement before deploying it to Prod ENVs.**

[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.

#### Table of Contents
[Prerequites](pre-requisites.md)

[Pre-Install Steps](install-kaltura-redhat-based.md#pre-install-steps)

[Non-SSL Step-by-step Installation](install-kaltura-redhat-based.md#non-ssl-step-by-step-installation)

[Apache SSL Step-by-step Installation](install-kaltura-redhat-based.md#apache-ssl-step-by-step-installation)

[Nginx SSL Configuration](nginx-ssl-config.md)

[Securing Monit](install-kaltura-redhat-based.md#securing-monit)

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github.com

kaltura/platform-install-packages/blob/Propus-16.9.0/doc/install-kaltura-xenial.md

# Ubuntu Xenial [16.04] all-in-one Kaltura server installation


[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). Please note that this service in only offered for RHEL based distros. 

#### Table of Contents
[Prerequites](pre-requisites.md)

[Step-by-step Installation](install-kaltura-deb-based.md#step-by-step-installation)

[Unattended Installation](install-kaltura-deb-based.md#unattended-installation)

[Nginx SSL Configuration](nginx-ssl-config.md)

[Live Streaming with Nginx and the RTMP module](install-kaltura-redhat-based.md#live-streaming-with-nginx-and-the-rtmp-module)

[Upgrade Kaltura](install-kaltura-deb-based.md#upgrade-kaltura)

[Remove Kaltura](install-kaltura-deb-based.md#remove-kaltura)

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jess · October 21, 2020, 2:09pm

Hello @jaguardigital,

One of your inputs is causing one of the sed commands in /var/lib/dpkg/info/kaltura-base.postinst to fail.
To discern which one, I recommend that you edit that file so that:

#!/bin/bash

Becomes:

#!/bin/bash -x

Then run:

# apt-get install -f

This would cause bash to output a lot of debug info, including the full sed command that’s failing (sed: -e expression #7, char 24: unknown option to s' in your output).

If you find that your input is valid, please post it here and I’ll apply whatever fix is needed, if the output isn’t valid, correct it:)

Thanks,

jaguardigital · October 22, 2020, 5:29pm

Hi Jess, thanks for your help. We noticed that we were using the “#” character in one of the settings’ passwords, and that was causing the error. We solved that error, but now it is throwing a different error. As you may see in the image, there’s an error on the kaltura-playkit-bundler package

Then it throws multiple “authentication failure” as depicted in the next image

Any help will be appreciated

arnebajse · October 23, 2020, 8:16pm

Seems related to Installing 16.10.0 on Ubuntu 20.04 fails

Auth failures for root on a public facing machine is common. You might want to install fail2ban or DenyHosts, but that’s in a scope outside of Kaltura.