We are having issues with VAST ads loading in our site. If we have a VAST with a pre-roll and a postroll (vmap playlist) the postroll preloads after 4 seconds of playing the video causing an endless loading spinner and sometimes hiding the controls (if the ad is an vpaid) while watching the video. When the video ends the postroll shows ok, the problem is the endless spinner. It seems this is the expected behavior just before showing a postroll… but not after just 4 seconds of the video.
(I put breakpoints in the Kaltura DoubleClick module and see that "adsListener( ‘LOADED’, function ( adEvent ) " is executed)
We noticed this issue 10 days ago… but we don’t know since when this is happening (not all of our videos have postrolls).
Reading the IMA SDK documentation I see that with VAST requests it always preload the ads (I don’t know if this is a new behavior) and the postrolls are preloaded after 4 seconds.
Does anybody experienced this behavior? Any help?
You can see an example in this url https://www.elmundo.es/madrid/2020/04/22/5ea00c00fc6c833d298b4681.html