Issue with KMC and admin console loading as per https://github.com/kaltura/server/issues/3278

1

Hello,

I have been having trouble getting my Kaltura server back to functional. I tried to change from a non SSL to an SSL install but now I can not get batch to start or my KMC and admin console pages to load. I get the same exact errors as the issue found here https://github.com/kaltura/server/issues/3278 and probably due to the same reason for the errors is my host name was changed. I tried changing it back and ditching the SSL attempt and reverting back to my non-SSL config by re-running the kaltura-config-all.sh script The install runs fine but then the KMC page does not load at all Is there anyway to manually edit tables in my database and not do a db drop seeing as this server has been in production for a while now and contains about 7 TB worth of videos. Thanks for any input

2

Hi @jeremiaho,

Please explain exactly what errors you are encountering.
Easiest way to debug is to open your browser’s dev tools, make the request that fails [on KMC and Admin Console] and look at the “Network” and “Console” tabs for errors. In parallel, from a super user shell, run:
# kaltlog
and look at the errors outputted to STDOUT and STDERR.
kaltlog is an alias for

tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color "ERR:\|PHP\|trace\|CRIT\|\[error\]"

So it should output all erroneous log lines, giving you an indication as to the final failure, then, you need to view the relevant log [in your case, it will probably be /opt/kaltura/log/kaltura_api_v3.log, /opt/kaltura/log/kaltura_apache_errors*.log and /opt/kaltura/log/kaltura_prod.log] to trace the root cause.

Feel free to paste all that info here so I can help you troubleshoot further.

3

ok thanks for the quick response !

when I try to load KMC and Admin console in a browser (Firefox) although the issue happens in any browser, the dev tools return an error 500 and say internal server error and the pages remain blank no login widows or anything.

running kaltlog while loading either KMC or admin console I see the bellow pasted output the log files /opt/kaltura/log/kaltura_prod.log and /opt/kaltura/log/kaltura_api_v3.log are empty

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 10:49:10 2017] [error] [client 127.0.1.1] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_api_v3.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/alpha/apps/kaltura/lib/cache/kLoggerCache.php(39): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/api_v3/bootstrap.php(31): kLoggerCache::InitLogger(‘api_v3’)\n#6 /opt/kaltura/app/api_v3/web/index.php(8): require_once(’/opt/kaltura/ap…’)\n#7 {main}\n thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69
[Sat May 06 10:49:10 2017] [error] [client 127.0.1.1] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_api_v3.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/alpha/apps/kaltura/lib/cache/kLoggerCache.php(39): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/api_v3/bootstrap.php(31): kLoggerCache::InitLogger(‘api_v3’)\n#6 /opt/kaltura/app/api_v3/web/index.php(8): require_once(’/opt/kaltura/ap…’)\n#7 {main}\n thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69

–
==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 10:49:10 2017] [error] [client 127.0.1.1] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_api_v3.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/alpha/apps/kaltura/lib/cache/kLoggerCache.php(39): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/api_v3/bootstrap.php(31): kLoggerCache::InitLogger(‘api_v3’)\n#6 /opt/kaltura/app/api_v3/web/index.php(8): require_once(’/opt/kaltura/ap…’)\n#7 {main}\n thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69

==> /opt/kaltura/log/batch/dbcleanup-0-2017-05-06.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message 'failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1309): KalturaClientBase->doQueue()
–
==> /opt/kaltura/log/batch/partnerloadcleanup-0-2017-05-06.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message 'failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1127): KalturaClientBase->doQueue()
–
==> /opt/kaltura/log/batch/jobsuspender-0-2017-05-06.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message 'failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1144): KalturaClientBase->doQueue()

/opt/kaltura/log/kaltura_apache_errors*.log has :

[Sat May 06 11:03:35 2017] [error] [client 127.0.1.1] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_api_v3.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/alpha/apps/kaltura/lib/cache/kLoggerCache.php(39): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/api_v3/bootstrap.php(31): kLoggerCache::InitLogger(‘api_v3’)\n#6 /opt/kaltura/app/api_v3/web/index.php(8): require_once(’/opt/kaltura/ap…’)\n#7 {main}\n thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69

4

OK, your first problem has to do with file permissions then.
/opt/kaltura/log and /opt/kaltura/app/cache need to be owned by the apache user [‘apache’ for RHEL/CentOS, ‘www-data’ for Debian/Ubuntu].

Run:

# chown -R apache.kaltura /opt/kaltura/app/cache /opt/kaltura/log
# find /opt/kaltura/app/cache/ -type f -exec chmod 660 {} \;
# find /opt/kaltura/app/cache/ -type d -exec chmod 775 {} \;
# find /opt/kaltura/log -type f -exec chmod 660 {} \;
# find /opt/kaltura/log -type d -exec chmod 775 {} \;

or if Debian/Ubuntu, then instead of:

# chown -R apache.kaltura /opt/kaltura/app/cache /opt/kaltura/log

it should be:

# chown -R www-data.kaltura /opt/kaltura/app/cache /opt/kaltura/log

Once you’ve corrected that, try again and check the logs.

5

nice. some progress. I can now open the KMC page and the login window pops open, but when I put in my credentials I get Error # 2032 and as I try to log in I get this from kaltlog:

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 15:48:11 2017] [error] [client 136.63.12.240] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_api_v3_tests.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/alpha/apps/kaltura/lib/cache/kLoggerCache.php(39): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/api_v3/bootstrap.php(31): kLoggerCache::InitLogger(‘api_v3’)\n#6 /opt/kaltura/app/api_v3/web/index.php(8): require_once(’/opt/kaltura/ap…’)\n#7 {main}\n thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69, referer: http://kaltura.wrcservers.com/flash/kmc/login/v1.2.5/login.swf

–
2017-05-06 15:49:10 [508498123] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1494095605
PHP Fatal error: Uncaught exception ‘Zend_Config_Exception’ with message ‘Section ‘kaltura’ cannot be found in /opt/kaltura/app/cache//batch/config.ini’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct(’/opt/kaltura/ap…’, ‘kaltura’, true)

also the Admin console page still does not open at all kaltlog returns this when trying to open Admin Console

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 15:53:59 2017] [error] [client 136.63.12.240] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_admin.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(50): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Application/Bootstrap/BootstrapAbstract.php(662): InfraBootstrapper->_initLog()\n#6 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Application/Bootstrap/BootstrapAbstract.php(615): Zend_Application in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69, referer: http://kaltura.wrcservers.com/start/index.php

–
2017-05-06 15:55:03 [295219561] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1494095605
PHP Fatal error: Uncaught exception ‘Zend_Config_Exception’ with message ‘Section ‘kaltura’ cannot be found in /opt/kaltura/app/cache//batch/config.ini’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct(’/opt/kaltura/ap…’, ‘kaltura’, true)

6

According to your output, you still have logs with bad permissions under /opt/kaltura/log, make sure all logs are owned by apache.kaltura and have 664 permissions so that both the kaltura and apache users can write to them.
Also, your batch configuration is incorrect. To fix it, run:
RHEL/CentOS:

# /opt/kaltura/bin/kaltura-batch-config.sh

Debian/Ubuntu:

#  dpkg-reconfigure kaltura-batch
7

I changed the permissions to /opt/kaltura/log/kaltura_admin.log and now the Admin Console page opens with the login window but get an error when trying to login now

An error occurred

(error code: API:-1)
Message: . RC : 500

and kaltlog returns this which still looks like permissions issues but not sure what those should be?

=> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 16:05:36 2017] [error] [client 127.0.1.1] PHP Fatal error: Uncaught exception ‘Zend_Log_Exception’ with message ‘"/opt/kaltura/log/kaltura_api_v3_tests.log" cannot be opened with mode “a”’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php:69\nStack trace:\n#0 /opt/kaltura/app/infra/log/KalturaSerializableStream.php(25): Zend_Log_Writer_Stream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#1 /opt/kaltura/app/infra/log/KalturaLogFactory.php(59): KalturaSerializableStream->__construct(’/opt/kaltura/lo…’, ‘a’)\n#2 /opt/kaltura/app/infra/log/KalturaLogFactory.php(18): KalturaLogFactory::getWriter(Object(Zend_Config))\n#3 /opt/kaltura/app/infra/log/KalturaLog.php(39): KalturaLogFactory::getLogger(Object(Zend_Config))\n#4 /opt/kaltura/app/alpha/apps/kaltura/lib/cache/kLoggerCache.php(39): KalturaLog::initLog(Object(Zend_Config))\n#5 /opt/kaltura/app/api_v3/bootstrap.php(31): kLoggerCache::InitLogger(‘api_v3’)\n#6 /opt/kaltura/app/api_v3/web/index.php(8): require_once(’/opt/kaltura/ap…’)\n#7 {main}\n thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Log/Writer/Stream.php on line 69

–
==> /opt/kaltura/log/kaltura_admin.log <==
2017-05-06 16:05:36 [1722308741] [ErrorController->errorAction] ERR: exception ‘Kaltura_Client_ClientException’ with message ‘. RC : 500’ in /opt/kaltura/app/admin_console/lib/Kaltura/Client/ClientBase.php:239
Stack trace:
#0 /opt/kaltura/app/admin_console/lib/Kaltura/Client/UserService.php(177): Kaltura_Client_ClientBase->doQueue()
–
==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 16:05:37 2017] [error] [client 104.131.27.150] File does not exist: /opt/kaltura/app/alpha/web/opt, referer: http://kaltura.wrcservers.com/admin_console/index.php/user/login

–
2017-05-06 16:05:37 [914123633] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1494095605
PHP Fatal error: Uncaught exception ‘Zend_Config_Exception’ with message ‘Section ‘kaltura’ cannot be found in /opt/kaltura/app/cache//batch/config.ini’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct(’/opt/kaltura/ap…’, ‘kaltura’, true)
–
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] DEBUG: Loading plugin[eventNotification]
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [KalturaInternalToolsPluginSystemHelperAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [KalturaI…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanListAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [VirusSca…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanConfigureAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [VirusSca…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanSetStatusAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [VirusSca…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileListAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [Distribu…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileConfigureAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [Distribu…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileUpdateStatusAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [Distribu…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProvidersListAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [GenericD…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderConfigureAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [GenericD…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderDeleteAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [GenericD…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [XsltTest…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterApiAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [XsltTest…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderListAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [DropFold…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderConfigureAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [DropFold…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderSetStatusAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [DropFold…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplatesListAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateConfigureAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)
–
#6 {main}
2017-05-06 16:05:48 [2020871101] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateUpdateStatusAction] requires permissions [Array
(
–
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)

8

Ok thanks so much for your help by the way :slight_smile: I think its almost better now but still seeing some errors when running kaltlog when i first run the command i get this print out:

[root@kaltura log]# kaltlog
]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Sat May 06 16:12:41 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/xampp
[Sat May 06 16:12:42 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/web
[Sat May 06 16:12:43 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/php-my-admin
[Sat May 06 16:12:43 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/websql
[Sat May 06 16:12:44 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/phpMyAdmin-2
[Sat May 06 16:12:44 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/_phpmyadmin
[Sat May 06 16:12:45 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/administrator
[Sat May 06 16:12:46 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/apache-default
[Sat May 06 16:12:46 2017] [error] [client 212.237.24.5] File does not exist: /opt/kaltura/app/alpha/web/blog
[Sat May 06 16:53:49 2017] [error] [client 191.96.249.136] File does not exist: /opt/kaltura/app/alpha/web/phpmyadmin

–
[2017-05-05 13:07:48]exception ‘Exception’ with message ‘Configuration file [/opt/kaltura/app/configurations/sphinx/populate/kaltura.wrcservers.com.ini] not found.’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/scripts/populateFromLog.php(36): KalturaLog::err(‘Configuration f…’)

2017-05-06 17:11:32 [0.000494] [136.63.12.240] [1196139520] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc"
2017-05-06 17:11:32 [0.000542] [136.63.12.240] [1196139520] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmcSuccess.php"
2017-05-06 17:11:32 [0.000965] [136.63.12.240] [1196139520] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2017-05-06 17:11:32 [0.000145] [136.63.12.240] [1196139520] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2017-05-06 17:11:32 [0.000845] [136.63.12.240] [1196139520] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

#1 {main}
2017-05-06 10:22:29 [1801737049] [updateEntryPlaysViews.php] [global] ERR: exception ‘Exception’ with message ‘Couldn’t find entry [0_62s5j4b4]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err(‘Couldn’t find e…’)
#1 {main}
2017-05-06 10:22:29 [1801737049] [updateEntryPlaysViews.php] [global] ERR: exception ‘Exception’ with message ‘Couldn’t find entry [0_886mwslx]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err(‘Couldn’t find e…’)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1309): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1309): KalturaClientBase->doQueue()

2017-05-05 22:59:35 [1022665748] [KalturaClientBase->doCurl] DEBUG: curl: http://kaltura.wrcservers.com/api_v3/index.php?service=dropfolder_dropfolder&action=list&apiVersion=3.1.6&format=3&clientTag=batch%3A+kaltura.wrcservers.com+KAsyncDropFolderWatcher+index%3A+0+sessionId%3A+1022665748&ignoreNull=1&filter%3AobjectType=KalturaDropFolderFilter&filter%3AcurrentDc=1&filter%3AstatusIn=1%2C3&pager%3AobjectType=KalturaFilterPager&pager%3ApageSize=500&partnerId=-1&ks=ZWVkNjZlNDJlNTc2N2E4OWIyNTkxN2ExMTU5NjMwMWE0Y2ZiOTdiOXwtMTs7MTQ5NjYzNTE3NTsyOzE0OTQwNDMxNzUuMzg2NTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw%3D%3D&kalsig=0fe050ae84aa930eb94c27d9f95bd1a4
2017-05-05 22:59:35 [1022665748] [KAsyncDropFolderWatcher->getDropFoldersList] ERR: exception ‘Exception’ with message ‘Cannot get drop folder list - couldn’t connect to host’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php(110): KalturaLog::err(‘Cannot get drop…’)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1144): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1144): KalturaClientBase->doQueue()

==> /opt/kaltura/log/batch/kschedulehelper-0-2017-05-05.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(643): KalturaClientBase->doQueue()

2017-05-05 22:59:34 [1084883606] [KalturaClientBase->doQueue] NOTICE: result (serialized):
2017-05-05 22:59:34 [1084883606] [KScheduleHelper->run] ERR: exception ‘Exception’ with message ‘System is not yet ready - ping failed’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/batch/batches/KScheduleHelper.class.php(44): KalturaLog::err(‘System is not y…’)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(643): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1127): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1127): KalturaClientBase->doQueue()

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2425): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2425): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(3976): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(3976): KalturaClientBase->doQueue()

2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] DEBUG: Loading plugin[eventNotification]
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [KalturaInternalToolsPluginSystemHelperAction] requires permissions [Array
(

when i log into the Admin Console I get this:

2017-05-05 22:59:35 [1022665748] [KalturaClientBase->doCurl] DEBUG: curl: http://kaltura.wrcservers.com/api_v3/index.php?service=dropfolder_dropfolder&action=list&apiVersion=3.1.6&format=3&clientTag=batch%3A+kaltura.wrcservers.com+KAsyncDropFolderWatcher+index%3A+0+sessionId%3A+1022665748&ignoreNull=1&filter%3AobjectType=KalturaDropFolderFilter&filter%3AcurrentDc=1&filter%3AstatusIn=1%2C3&pager%3AobjectType=KalturaFilterPager&pager%3ApageSize=500&partnerId=-1&ks=ZWVkNjZlNDJlNTc2N2E4OWIyNTkxN2ExMTU5NjMwMWE0Y2ZiOTdiOXwtMTs7MTQ5NjYzNTE3NTsyOzE0OTQwNDMxNzUuMzg2NTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw%3D%3D&kalsig=0fe050ae84aa930eb94c27d9f95bd1a4
2017-05-05 22:59:35 [1022665748] [KAsyncDropFolderWatcher->getDropFoldersList] ERR: exception ‘Exception’ with message ‘Cannot get drop folder list - couldn’t connect to host’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php(110): KalturaLog::err(‘Cannot get drop…’)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1144): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1144): KalturaClientBase->doQueue()

==> /opt/kaltura/log/batch/kschedulehelper-0-2017-05-05.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(643): KalturaClientBase->doQueue()

2017-05-05 22:59:34 [1084883606] [KalturaClientBase->doQueue] NOTICE: result (serialized):
2017-05-05 22:59:34 [1084883606] [KScheduleHelper->run] ERR: exception ‘Exception’ with message ‘System is not yet ready - ping failed’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/batch/batches/KScheduleHelper.class.php(44): KalturaLog::err(‘System is not y…’)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(643): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1127): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1127): KalturaClientBase->doQueue()

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2425): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2425): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(3976): KalturaClientBase->doQueue()

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 396
PHP Fatal error: Uncaught exception ‘KalturaClientException’ with message ‘failed to unserialize server result
’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:396
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(3976): KalturaClientBase->doQueue()

2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] DEBUG: Loading plugin[eventNotification]
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [KalturaInternalToolsPluginSystemHelperAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [KalturaI…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [VirusSca…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [VirusSca…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanSetStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [VirusSca…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [Distribu…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [Distribu…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileUpdateStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [Distribu…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProvidersListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [GenericD…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [GenericD…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderDeleteAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [GenericD…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [XsltTest…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterApiAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [XsltTest…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [DropFold…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [DropFold…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderSetStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [DropFold…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplatesListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)

#6 {main}
2017-05-06 17:12:12 [1914793372] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateUpdateStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err(‘Class [EventNot…’)

and when I log into the KMC now I get this:

2017-05-06 17:17:34 [0.000560] [136.63.12.240] [1061336215] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc4"
2017-05-06 17:17:34 [0.000645] [136.63.12.240] [1061336215] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmc4Success.php"
2017-05-06 17:17:34 [0.001235] [136.63.12.240] [1061336215] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2017-05-06 17:17:34 [0.000162] [136.63.12.240] [1061336215] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2017-05-06 17:17:34 [0.000652] [136.63.12.240] [1061336215] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

2017-05-06 17:18:08 [0.001355] [136.63.12.240] [420832648] [API] [SphinxCriteria->applyFilterFields] DEBUG: * Skip field[_eq_id] has no matchable for name[id]
2017-05-06 17:18:08 [0.000824] [136.63.12.240] [16558524] [API] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘Cannot find file on local disk [] for file sync [528]’ in /opt/kaltura/app/alpha/apps/kaltura/lib/storage/kFileSyncUtils.class.php:76
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/storage/kFileSyncUtils.class.php(176): kFileSyncUtils::getContentsByFileSync(Object(FileSync), true, true, false)

#13 {main}
2017-05-06 17:18:08 [0.000468] [136.63.12.240] [16558524] [API] [KalturaFrontController->getExceptionObject] CRIT: exception ‘kFileSyncException’ with message ‘Cannot find file on local disk [] for file sync [528]’ in /opt/kaltura/app/alpha/apps/kaltura/lib/storage/kFileSyncUtils.class.php:76
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/storage/kFileSyncUtils.class.php(176): kFileSyncUtils::getContentsByFileSync(Object(FileSync), true, true, false)

thanks again for all your input.