Hi,
I use Kaltura Video Platform - Community Edition 12.3.0 in a cluster but only with Apache (no nginx/VOD)
I downgrade the HTML5 Player from 2.48.1 to 2.46.
But on Iphone/iPad (iOS 9):
Videos dont play back on Iphone. The player itself starts fine with Thumbnail. But if I want to start the Video the spinnig wheel starts. Nothing more.
On Android seems all ok.
Any Ideas ?
UI conf From HTML Player:
<layout id="default player dark" skinPath="/content/uiconf/kaltura/kmc/appstudio/kdp3/eagle/skin/v3.5.9/skin.swf">
<HBox id="topLevel" width="100%" height="100%">
<VBox id="player" width="100%" height="100%" styleName="black">
<Plugin id="kalturaMix" width="0%" height="0%" includeInLayout="false" loadingPolicy="onDemand"/>
<Canvas height="100%" width="100%" id="PlayerHolder" styleName="black">
<Video id="video" width="100%" height="100%" mantainAspectRatio="false"/>
<VBox id="offlineMessageHolder"
verticalAlign="middle" horizontalAlign="center"
includeInLayout="false"
width="100%" height="100%" >
<Spacer height="100%" />
<Spacer height="100%" />
<Label
id="offlineMessage" styleName="offlineMessage"
text="{mediaProxy.entry.offlineMessage}" visible="{mediaProxy.isOffline}"
width="100%" height="30"/> <!-- mediaProxy.entry.offlineMessage-->
<Spacer height="100%" />
</VBox>
</Canvas>
<HBox id="ControllerScreenHolder" width="100%" height="30" verticalAlign="middle" styleName="darkBg">
<HBox id="ControllerScreen" width="100%" height="30" paddingLeft="10" horizontalGap="9" verticalAlign="middle" styleName="darkBg">
<Button id="playBtnControllerScreen" command="play" buttonType="iconButton" focusRectPadding="0" icon="playIcon" overIcon="playIcon" downIcon="playIcon" disabeledIcon="playIcon" selectedUpIcon="pauseIcon" selectedOverIcon="pauseIcon" selectedDownIcon="pauseIcon" selectedDisabledIcon="pauseIcon" k_buttonType="buttonIconControllerArea" tooltip="" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial" selectedTooltip="Pause" upTooltip="Play"/>
<Button id="liveToggleStatus"
toggle="true"
color1="0xFF0000"
color2="0xFF0000"
upIcon="onAirIcon"
overIcon="onAirIcon"
downIcon="onAirIcon"
disabeledIcon="onAirIcon"
selectedUpIcon="offlineIcon"
selectedOverIcon="offlineIcon"
selectedDownIcon="offlineIcon"
selectedDisabledIcon="offlineIcon"
isSelected="{mediaProxy.isOffline}"
visible="{mediaProxy.isLive}"
includeInLayout="{mediaProxy.isLive}"
useHandCursor=""
/>
<VBox id="scrubberContainer" width="100%" height="30" verticalAlign="middle" verticalGap="-3" notVisible="{mediaProxy.isLive}">
<Spacer height="10" />
<Scrubber id="scrubber" width="100%" height="10" styleName="" />
<HBox width="100%">
<Timer id="timerControllerScreen1" width="60" styleName="timerProgressLeft" format="mm:ss" height="12" />
<Spacer width="100%" height="8" />
<Timer id="timerControllerScreen2" width="60"
styleName="timerProgressRight" format="mm:ss" height="12" timerType="total" />
</HBox>
</VBox>
<VolumeBar id="volumeBar" styleName="volumeBtn" width="20" height="20" buttonType="iconButton" tooltip="Change volume" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
<Button id="fullScreenBtnControllerScreen" command="fullScreen"
buttonType="iconButton" height="22" styleName="controllerScreen"
icon="openFullScreenIcon"
selectedUpIcon="closeFullScreenIcon"
selectedOverIcon="closeFullScreenIcon"
selectedDownIcon="closeFullScreenIcon"
selectedDisabledIcon="closeFullScreenIcon"
focusRectPadding="0"
k_buttonType="buttonIconControllerArea"
tooltip="Toggle fullscreen"
color1="11184810"
color2="16777215"
color3="16777215"
color4="11184810" color5="0" font="Arial"/>
</HBox>
<Spacer width="7"/>
</HBox>
</VBox>
</HBox>
<screens>
<screen id="startScreen">
<VBox id="startContainer" width="100%" height="100%" verticalAlign="middle" horizontalAlign="center">
<Spacer width="100%"/>
<Tile id="startTile" width="100%" verticalGap="10" verticalAlign="middle" horizontalAlign="center">
<Button id="onVideoPlayBtnStartScreen" command="play" buttonType="onScreenButton" labelPlacement="top" label="Play" styleName="onScreenBtn" upIcon="playIcon" overIcon="playIcon" downIcon="playIcon" disabeledIcon="playIcon" selectedUpIcon="playIcon" selectedOverIcon="playIcon" selectedDownIcon="playIcon" selectedDisabledIcon="playIcon" k_buttonType="buttonIconControllerArea" tooltip="Play video" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
<Button id="shareBtnStartScreen" kClick="sendNotification('doGigya')" buttonType="onScreenButton" labelPlacement="top" label="Share" styleName="onScreenBtn" upIcon="shareIcon" k_buttonType="buttonIconControllerArea" tooltip="share with friends" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
</Tile>
<Spacer width="100%"/>
</VBox>
</screen>
<screen id="pauseScreen">
<VBox id="pauseContainer" width="100%" height="100%" verticalAlign="middle" horizontalAlign="center">
<Spacer height="100%"/>
<Tile id="startTile" width="100%" verticalGap="10" verticalAlign="middle" horizontalAlign="center">
<Button id="onVideoPlayBtnPauseScreen" command="play" buttonType="onScreenButton" labelPlacement="top" label="Play" styleName="onScreenBtn" upIcon="playIcon" overIcon="playIcon" downIcon="playIcon" disabeledIcon="playIcon" selectedUpIcon="playIcon" selectedOverIcon="playIcon" selectedDownIcon="playIcon" selectedDisabledIcon="playIcon" k_buttonType="buttonIconControllerArea" tooltip="Play video" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
<Button id="shareBtnPauseScreen" kClick="sendNotification('doGigya')" buttonType="onScreenButton" labelPlacement="top" label="Share" styleName="onScreenBtn" upIcon="shareIcon" k_buttonType="buttonIconControllerArea" tooltip="share with friends" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
</Tile>
<Spacer height="100%"/>
</VBox>
</screen>
<screen id="playScreen">
<VBox id="playContainer" width="100%" height="100%" verticalAlign="middle" horizontalAlign="center">
<Spacer height="100%"/>
<Tile id="startTile" width="100%" verticalGap="10" verticalAlign="middle" horizontalAlign="center">
<Button id="shareBtnPlayScreen" kClick="sendNotification('doGigya')" buttonType="onScreenButton" labelPlacement="top" label="Share" styleName="onScreenBtn" upIcon="shareIcon" k_buttonType="buttonIconControllerArea" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" tooltip="share with friends"/>
</Tile>
<Spacer height="100%"/>
</VBox>
</screen>
<screen id="endScreen">
<VBox id="startContainer" width="100%" height="100%" verticalAlign="middle" horizontalAlign="center">
<Spacer height="100%"/>
<Tile id="startTile" width="100%" verticalGap="10" verticalAlign="middle" horizontalAlign="center">
<Button id="replayBtnEndScreen" kClick="sendNotification('doSeek','0');sendNotification('doPlay')" buttonType="onScreenButton" labelPlacement="top" label="replay" styleName="onScreenBtn" upIcon="replayIcon" k_buttonType="buttonIconControllerArea" tooltip="replay" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
<Button id="shareBtnEndScreen" kClick="sendNotification('doGigya')" buttonType="onScreenButton" labelPlacement="top" label="Share" styleName="onScreenBtn" upIcon="shareIcon" k_buttonType="buttonIconControllerArea" tooltip="share with friends" color1="11184810" color2="16777215" color3="16777215" color4="11184810" color5="0" font="Arial"/>
</Tile>
<Spacer height="100%"/>
</VBox>
</screen>
</screens>
<renderers>
<renderer id="playlistItemRenderer">
<HBox height="100%" width="100%" x="10" y="10" verticalAlign="top">
<Image id="irImageIrScreen" height="30" width="40" url="{this.thumbnailUrl}" source="{this.thumbnailUrl}"/>
<VBox height="100%" width="100%" id="labelsHolder" verticalGap="0">
<Label id="irLinkIrScreen" width="100%" height="18" text="{this.name}" styleName="itemRendererLabel" label="{this.name}" prefix=""/>
<Label id="irDescriptionIrScreen" width="100%" height="18" text="{this.description}" styleName="itemRendererLabel" prefix=""/>
<Label id="irDurationIrScreen" width="100%" height="18" text="{formatDate(this.duration, 'NN:SS')}" styleName="itemRendererLabel" prefix=""/>
</VBox>
</HBox>
</renderer>
</renderers>
<strings>
<string key="ENTRY_CONVERTING" value="Entry is processing, please try again in a few minutes."/>
</strings>
<extraData>
<GigyaUI theme="dark">
<config>
<display showEmail="true" useTransitions="true" showBookmark="true" codeBoxHeight="auto" showCodeBox="true" showCloseButton="true" networksWithCodeBox="" networksToHide="livespaces, piczo, orkut, pageflakes, vox, tagged, hi5, wordpress, multiply" networksToShow="myspace, facebook, bebo, blogger, freewebs, livejournal, blackplanet, myyearbook, typepad, xanga, igoogle, netvibes, migente, friendster" bookmarksToShow="googlebookmarks,delicious,digg,facebookshare,newsvine,reddit,twitter,ask,myaol,slashdot,skimbit,simpy,blogmarks,spurl,linkagogo,Magnolia,faves,segnalo,netvouz,blinklist,dropjack,feedmelinks"/>
<body>
<background frame-color="#BFBFBF" background-color="#292929" frame-thickness="0" gradient-color-begin="#292929" gradient-color-end="#292929" corner-roundness="0;0;0;0"/>
<controls corner-roundness="4;4;4;4" gradient-color-begin="#EAEAEA" gradient-color-end="#F4F4F4" bold="false">
<snbuttons type="textUnder" frame-color="#666666" background-color="#292929" over-frame-color="#FFFFFF" color="#BFBFBF" gradient-color-begin="#666666" gradient-color-end="Transparent" size="10" bold="false" down-frame-color="#666666" down-gradient-color-begin="Transparent" over-gradient-color-end="#ffffff" down-gradient-color-end="#666666" over-color="#ffffff" down-color="#ffffff" over-bold="false">
<more frame-color="#A4DBFF" over-frame-color="#A4DBFF" gradient-color-begin="#F4F4F4" gradient-color-end="#BBE4FF" over-gradient-color-begin="#A4DBFF" over-gradient-color-end="#F4F4F4"/>
<previous frame-color="#BBE4FF" over-frame-color="#A4DBFF" gradient-color-begin="#FFFFFF" gradient-color-end="#A4DBFF" over-gradient-color-begin="#A4DBFF" over-gradient-color-end="#F4F4F4"/>
</snbuttons>
<textboxes frame-color="#CACACA" background-color="#292929" color="#757575" gradient-color-begin="#292929" gradient-color-end="#292929" bold="false">
<codeboxes color="#808080" frame-color="#6A6A6A" background-color="#606060" gradient-color-begin="Transparent" gradient-color-end="Transparent" size="10"/>
<inputs frame-color="#6a6a6a" color="#808080" gradient-color-begin="Transparent" gradient-color-end="Transparent"/>
<dropdowns list-item-over-color="#52A4DA" frame-color="#6a6a6a" background-color="#292929" color="#808080" gradient-color-begin="#292929" gradient-color-end="#292929"/>
</textboxes>
<buttons frame-color="#6a6a6a" background-color="Transparent" gradient-color-begin="#666666" gradient-color-end="Transparent" color="#FFFFFF" frame-thickness="1" size="12" bold="false" over-frame-color="#FFFFFF" down-frame-color="#6a6a6a" over-gradient-color-begin="#666666" down-gradient-color-begin="Transparent" over-gradient-color-end="#353535" down-gradient-color-end="Transparent" over-size="12" over-bold="false">
<post-buttons frame-color="#6a6a6a" gradient-color-end="Transparent"/>
</buttons>
<listboxes frame-color="#CACACA" corner-roundness="4;4;4;4" gradient-color-begin="#F4F4F4" gradient-color-end="#FFFFFF"/>
<checkboxes checkmark-color="#FFFFC8" frame-color="#6a6a6a" down-gradient-color-begin="#292929" down-gradient-color-end="#292929" background-color="#292929" corner-roundness="3;3;3;3" gradient-color-begin="Transparent" gradient-color-end="Transparent" over-background-color="#292929" down-background-color="#292929"/>
<servicemarker gradient-color-begin="Transparent" gradient-color-end="#666666"/>
<tooltips frame-thickness="0" color="#292929" gradient-color-begin="#FFFFFF" gradient-color-end="#FFFFC8" size="10" frame-color="#FFDBA4"/>
</controls>
<texts color="808080">
<privacy color="#808080"/>
<headers color="#FFFFFF" bold="false"/>
<labels color="#FFFFFF" bold="false"/>
<messages color="#202020" background-color="#FFFFA4" frame-thickness="0" corner-roundness="4;4;4;4"/>
<links color="#FFFFFF" underline="false" over-color="#666666" down-color="#666666" down-bold="false"/>
</texts>
</body>
</config>
</GigyaUI>
</extraData>
<uiVars>
<var key="streamerType" value="auto" overrideFlashvar="true"/>
</uiVars>
</layout>
other Settings: https://puu.sh/scsKD/4971cdbc40.png
Hi @Raumen837,
Please use the latest version of the player, not older ones. Does it work with 2.48.1?
Hi @Raumen837,
Each player version introduces a lot of fixes and also, addresses newer versions of Android/iOS.
A version of the player that was released before a certain version of iOS was released will not work in many cases, which is why it is critical to stay up to date.
I’ll need a sample embedded page with the latest player to help you further.
Hi @Raumen837,
Like I said on another thread, if you want to disable HLS playback and use progressive, you need to set:
disableHLSOnJs: false
For this particular ui conf ID in Studio.
When I change your URL and add ‘&flashvars[disableHLSOnJs]=true’, playback is fine and is done progressively.
$MASKED_URL/embed/auto?&flashvars%5BstreamerType%5D=auto&flashvars[disableHLSOnJs]=true
replace $MASKED_URL with what you sent me privately and try, it will play:)
Hi @jess,
On Chrome/Firefox you are right. The Videos plays with no problems.
But still no success on Safari and iOs 
If i open the Video with safari the following error appears:
2016-11-10 16:07:23 [0.000834] [10.160.76.154] [1353992211] [34] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00062084197998047 seconds
2016-11-10 16:07:23 [0.000397] [10.160.76.154] [1353992211] [35] [PS2] [DeliveryProfilePeer::selectDeliveryByDeliveryAttributes] ERR: exception 'Exception' with message 'Delivery ID can't be determined for partnerId [102] streamer type [applehttp] and media protocol [https]' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(302): KalturaLog::err('Delivery ID can...')
--
hmmm
See: https://github.com/kaltura/mwEmbed/blob/v2.48.1/modules/Hlsjs/resources/hlsjs.js#L5
You can try to change that condition and clear /opt/kaltura/web/html5/html5lib/v2.48.1/cache/*
But again, I strongly recommend you DO use HLS instead of progressive. What is the reason for your host refusing the use of Nginx?
We hosting our Servers in managed “mode”.
Nginx isnt in the SLA of the Hoster.
If we want nginx they dont allow to give us support and monitoring.
I’m only the man who set this up, I don’t set environments. 
So i try to “disable” this if-sentence .
//Currently use native support when available, e.g. Safari desktop
if (Hls.isSupported() && !mw.isDesktopSafari() && !mw.getConfig("disableHLSOnJs") && 1==2 ) {
var orig_supportsFlash = mw.supportsFlash;
mw.supportsFlash = function () {
But still no success.
Or did I think in the wrong Direction ?
Hi,
You don’t need to comment out the whole statement, just change it so it reads:
if (!mw.getConfig("disableHLSOnJs")){
Hi,
sorry for my late answer.
Still no success. The Macbook and Iphone still tries to use HLS instead of http.
While I really don’t recommend using older player versions, I suppose you can use v2.47. This should still work with the latest iOS and uses progressive download as the default playback method.
Even if your hosting ENV won’t monitor Nginx for you, you can create a monitor for it yourself and still use it, no? you have root access to the machine [I’m assuming that since that’s required for installing Kaltura] so obviously you can install whatever you want, including Nginx with the vod module.
Alternatively, you can use the services of an external CDN that can play back HLS and integrate that with Kaltura so that it plays HLS from that CDN instead of using the Nginx vod module.
Hi,
So i installed Player Version 2.47 from your git repo.
Still no change. Safari tries to load HLS 
load.php output in safari:
No I don’t own root rights. I only can call the Systemadministrator from our Hoster to change something on the installation.