Fresh Install Error Admin_console

1

Help,

I`m install Kaltura on Ubuntu 16.
then I view error admin console page
when i login with email & password, blank authenticator code,i get error " login error RC :302"

please help

Thanks

2

Hello @pangeran,

See my reply here: Could not open <>/admin-console

Cheers,

3

im can open page admin_console,, but when im fill the email and password, i have respon “login error RC 302”

if i run kaltlog

tail: cannot open ‘/opt/kaltura/log/batch/*.log’ for reading: No such file or directory
result (serialized):
PHP Fatal error: Uncaught KalturaClientException: failed to unserialize server result
in /opt/kaltura/app/tests/lib/KalturaClientBase.php:401
Stack trace:
#0 /opt/kaltura/app/tests/lib/KalturaClientBase.php(971): KalturaClientBase->doQueue()

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Mon May 04 00:45:35.819581 2020] [:error] [pid 7447] [client 10.10.15.2:17790] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:45:36.451000 2020] [:error] [pid 7448] [client 10.10.15.2:17791] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:45:36.975129 2020] [:error] [pid 7449] [client 10.10.15.2:17792] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:45:37.478435 2020] [:error] [pid 7450] [client 10.10.15.2:17793] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:45:37.846571 2020] [:error] [pid 7446] [client 10.10.15.2:17794] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:45:38.135151 2020] [:error] [pid 7447] [client 10.10.15.2:17795] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:45:38.465847 2020] [:error] [pid 7448] [client 10.10.15.2:17796] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:46:10.273182 2020] [:error] [pid 7631] [client 10.10.15.2:17799] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 00:46:40.097525 2020] [:error] [pid 7782] [client 10.10.15.2:17808] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175
[Mon May 04 01:00:17.142475 2020] [:error] [pid 7782] [client 180.244.140.196:20280] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php:175\nStack trace:\n#0 /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php(63): kmcngAction->initConfig(’/apps/kmcng/v5…’, Array, false, false)\n#1 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(905): kmcngAction->execute()\n#2 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfExecutionFilter->execute(Object(sfFilterChain))\n#3 /opt/kaltura/app/vendor/symfony/filter/sfFlashFilter.class.php(50): sfFilterChain->execute()\n#4 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfFlashFilter->execute(Object(sfFilterChain))\n#5 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(830): sfFilterChain->execute()\n#6 /opt/kaltura/app/cache/alpha/kaltura/prod/config/config_core_compile.yml.php(1006): sfCommonFilter->execute(Object(sfFilte in /opt/kaltura/app/alpha/apps/kaltura/modules/kmcng/actions/kmcngAction.class.php on line 175, referer: http://mydomain/start/index.php

–
2020-05-03 23:39:25 [664310623] [addPermissionsAndItems.php] [addItemToPermissions] ALERT: Exception: ERROR - Permission name [] for partner [0] not found in database - skipping! in /opt/kaltura/app/infra/log/KalturaLog.php:70
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

4

Something clearly went wrong during the DB population phase.
I suggest you drop the existing DB with:

# /opt/kaltura/bin/kaltura-drop-db.sh
# apt purge kaltura-db

I assume that this is a new deployment and there’s nothing of importance in the DB right now. If that’s not the case, you should backup what you currently have, before dropping it

And re-run the deployment script. Keep a close eye on the output and post all errors (should there be any) here for additional assistance.

5

Thank you, i install again with centos 7, and it`s work

6

Issues Resolved yet?

7

i re-install with centos 7 ,and solved to login admin_console…

8

Good for you… I am new here