Finally Installed but videos do not play and enabled support for https link is incorrect

Community Forums Backend Server Support
1

Hi All,

I have managed to install Kaltura, But videos do not play
click on play and tries to load but fails the play button shows again.

Second problem is when I enable support for https it adds https://http://link.co.za… please see belo screenshot

Screenshot 2021-06-20 at 16.14.28
Screenshot 2021-06-20 at 16.14.281314×685 268 KB

Please help me resolve this!

2

the sanity check picked up the below errors

[Check memcached daemon is started by Monit] [FAILED, RC: 1] - [126.999839612]
Note: Forwarding request to ‘systemctl is-enabled memcached.service’.
enabled

[check_studio_index_page] [FAILED, RC: 1] - [.036807583]

[DWH cycle] [FAILED, RC: 255] - [48.443617197]

how can I resolve this?

3

±-----±-----------------------------------------------±----------------------------------------±---------------------------+
| id | name | url | host_name |
±-----±-----------------------------------------------±----------------------------------------±---------------------------+
| 1 | Default HTTP Delivery Profile | iwhizvideo.dedicated.co.za:80 | iwhizvideo.dedicated.co.za |
| 2 | Default HTTP Delivery Profile | iwhizvideo.dedicated.co.za:80 | iwhizvideo.dedicated.co.za |
| 3 | Default HLS Live Delivery Profile | NULL | NULL |
| 4 | Default HLS Network Live Delivery Profile | NULL | NULL |
| 5 | Default HLS To Multicast Live Delivery Profile | NULL | NULL |
| 301 | Default MPEG-DASH Live Delivery Profile | NULL | NULL |
| 302 | Default HD Network Live Delivery Profile | NULL | NULL |
| 303 | Default HDS Live Delivery Profile | NULL | NULL |
| 304 | Kaltura Live Packager Dash segmentation | iwhizvideo.dedicated.co.za:88/live/dash | iwhizvideo |
| 305 | Kaltura Live Packager HDS segmentation | iwhizvideo.dedicated.co.za:88/live/hds | iwhizvideo |
| 306 | Kaltura Live Packager HLS segmentation | iwhizvideo.dedicated.co.za:88/live/hls | iwhizvideo |
| 307 | Kaltura Live Packager MSS segmentation | iwhizvideo.dedicated.co.za:88/live/mss | iwhizvideo |
| 308 | Default RTMP Live Delivery Profile | NULL | iwhizvideo |
| 1001 | Kaltura HLS segmentation | iwhizvideo.dedicated.co.za:88/hls | iwhizvideo |
| 1002 | Kaltura HDS segmentation | iwhizvideo.dedicated.co.za:88/hds | iwhizvideo |
| 1003 | Kaltura DASH segmentation | iwhizvideo.dedicated.co.za:88/dash | iwhizvideo |
±-----±-----------------------------------------------±----------------------------------------±---------------------------+

4

Hello @ShaunAarikKersh ,

To debug further, please open your browser’s dev tools then, hit play and look under the “Network” tab for failing requests and under the “Console” tab for errors.
In parallel from a root shell on the server, run:

# . /etc/profile.d/kaltura*base.sh 
# kaltlog

And look at the errors outputted to STDOUT.
Paste your findings here.
Please also include the following info:

  • Kaltura CE version
  • Linux disto used (in the containers)

The above process (and request for info) is applicable to pretty much any issue you encounter.

Thanks,

5

Hi Jess,

Please see below as requested. I am really stuck.

==> /opt/kaltura/log/batch/clearcuepoints-0-2021-06-20.err.log <==

PHP Fatal error: Uncaught KalturaClientException: Failed connect to iwhizvideo.dedicated.co.za:80; Connection refused in /opt/kaltura/app/batch/client/KalturaClientBase.php:362

Stack trace:

#0 /opt/kaltura/app/batch/client/KalturaClient.php(4439): KalturaClientBase->doQueue()

–

==> /opt/kaltura/log/batch/dbcleanup-0-2021-06-20.err.log <==

PHP Fatal error: Uncaught KalturaClientException: Failed connect to iwhizvideo.dedicated.co.za:80; Connection refused in /opt/kaltura/app/batch/client/KalturaClientBase.php:362

Stack trace:

#0 /opt/kaltura/app/batch/client/KalturaClient.php(1070): KalturaClientBase->doQueue()

–

==> /opt/kaltura/log/batch/jobsuspender-0-2021-06-20.err.log <==

PHP Fatal error: Uncaught KalturaClientException: Failed connect to iwhizvideo.dedicated.co.za:80; Connection refused in /opt/kaltura/app/batch/client/KalturaClientBase.php:362

Stack trace:

#0 /opt/kaltura/app/batch/client/KalturaClient.php(1294): KalturaClientBase->doQueue()

–

==> /opt/kaltura/log/batch/mailer-0-2021-06-20.err.log <==

PHP Warning: vsprintf(): Too few arguments in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 237

–

==> /opt/kaltura/log/batch/partnerloadcleanup-0-2021-06-20.err.log <==

PHP Fatal error: Uncaught KalturaClientException: Failed connect to iwhizvideo.dedicated.co.za:80; Connection refused in /opt/kaltura/app/batch/client/KalturaClientBase.php:362

Stack trace:

#0 /opt/kaltura/app/batch/client/KalturaClient.php(1380): KalturaClientBase->doQueue()

–

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362

PHP Fatal error: Uncaught KalturaClientException: Failed connect to iwhizvideo.dedicated.co.za:80; Connection refused in /opt/kaltura/app/batch/client/KalturaClientBase.php:362

Stack trace:

#0 /opt/kaltura/app/batch/client/KalturaClient.php(2341): KalturaClientBase->doQueue()

–

2021-06-20 19:04:47 [0.006751] [154.0.164.228] [2037947266] [132] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.006119966506958 seconds

2021-06-20 19:04:47 [0.000840] [154.0.164.228] [2037947266] [133] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:04:47 [0.000159] [154.0.164.228] [2037947266] [134] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:04:48 [0.004605] [154.0.164.228] [1319513616] [332] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0042860507965088 seconds

2021-06-20 19:04:48 [0.000153] [154.0.164.228] [1319513616] [333] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:04:48 [0.000118] [154.0.164.228] [1319513616] [334] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:05 [0.004623] [154.0.164.228] [548420649] [132] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.004288911819458 seconds

2021-06-20 19:05:05 [0.000148] [154.0.164.228] [548420649] [133] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:05 [0.000100] [154.0.164.228] [548420649] [134] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:06 [0.005214] [154.0.164.228] [808207482] [304] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0046260356903076 seconds

2021-06-20 19:05:06 [0.000204] [154.0.164.228] [808207482] [305] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:06 [0.000154] [154.0.164.228] [808207482] [306] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:21 [0.005792] [154.0.164.228] [175002116] [132] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0053908824920654 seconds

2021-06-20 19:05:21 [0.000191] [154.0.164.228] [175002116] [133] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:21 [0.000133] [154.0.164.228] [175002116] [134] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:22 [0.004883] [154.0.164.228] [54766283] [268] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0044219493865967 seconds

2021-06-20 19:05:22 [0.000194] [154.0.164.228] [54766283] [269] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:22 [0.000143] [154.0.164.228] [54766283] [270] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:25 [0.006401] [154.0.164.228] [1694661600] [132] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.005950927734375 seconds

2021-06-20 19:05:25 [0.000189] [154.0.164.228] [1694661600] [133] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:25 [0.000131] [154.0.164.228] [1694661600] [134] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:26 [0.004855] [154.0.164.228] [1443376739] [240] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.004364013671875 seconds

2021-06-20 19:05:26 [0.000193] [154.0.164.228] [1443376739] [241] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:26 [0.000188] [154.0.164.228] [1443376739] [242] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:35 [0.006176] [154.0.164.228] [153985230] [8] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0060708522796631 seconds

2021-06-20 19:05:35 [0.000187] [154.0.164.228] [1995360410] [133] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:35 [0.000133] [154.0.164.228] [1995360410] [134] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:36 [0.010216] [154.0.164.228] [728138263] [237] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0042829513549805 seconds

2021-06-20 19:05:36 [0.000165] [154.0.164.228] [728138263] [238] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:36 [0.000103] [154.0.164.228] [728138263] [239] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:50 [0.004998] [154.0.164.228] [674904664] [132] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0046911239624023 seconds

2021-06-20 19:05:50 [0.000183] [154.0.164.228] [674904664] [133] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:50 [0.000170] [154.0.164.228] [674904664] [134] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:05:51 [0.004605] [154.0.164.228] [793655751] [263] [API] [elasticClient->sendRequest] DEBUG: Elastic took - 0.0042769908905029 seconds

2021-06-20 19:05:51 [0.000211] [154.0.164.228] [793655751] [264] [API] [elasticClient->sendRequest] ERR: Exception: Elastic client curl error code[6] message[Could not resolve host: ELASTIC_HOST@; Unknown error] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/client/elasticClient.php(162): KalturaLog::err(‘Elastic client …’)

–

#12 {main}

2021-06-20 19:05:51 [0.000191] [154.0.164.228] [793655751] [265] [API] [kElasticSearchManager->execElastic] ERR: Exception: Failed to Execute elasticSearch query: Array

(

–

in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/plugins/search/providers/elastic_search/lib/kElasticSearchManager.php(164): KalturaLog::err(‘Failed to Execu…’)

–

2021-06-20 19:07:45 [1.113406] [1525417198] [33] [BATCH] [KAsyncImport->curlExec] DEBUG: Curl results: [] responseStatusCode [530] error [Access denied: 530] error number [67]

2021-06-20 19:07:45 [0.000320] [1525417198] [34] [BATCH] [KJobHandlerWorker->closeJob] ERR: Exception: Failed while reading file. HTTP Error: [530] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(365): KalturaLog::err(‘Failed while re…’)

–

2021-06-20 19:07:46 [0.994639] [2071198266] [33] [BATCH] [KAsyncImport->curlExec] DEBUG: Curl results: [] responseStatusCode [530] error [Access denied: 530] error number [67]

2021-06-20 19:07:46 [0.000269] [2071198266] [34] [BATCH] [KJobHandlerWorker->closeJob] ERR: Exception: Failed while reading file. HTTP Error: [530] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(365): KalturaLog::err(‘Failed while re…’)

–

2021-06-20 19:07:47 [1.003699] [2079233721] [33] [BATCH] [KAsyncImport->curlExec] DEBUG: Curl results: [] responseStatusCode [530] error [Access denied: 530] error number [67]

2021-06-20 19:07:47 [0.000312] [2079233721] [34] [BATCH] [KJobHandlerWorker->closeJob] ERR: Exception: Failed while reading file. HTTP Error: [530] in /opt/kaltura/app/infra/log/KalturaLog.php:88

Stack trace:

#0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(365): KalturaLog::err(‘Failed while re…’)

version 15.19.0
CentOS 7

Really would appreciate your urgent help and step by step instructions to getting this resolved

6

Hi any help with this please?