Files fail to ingest Trapped in convert step

I have ver 14.4 running successfully until recently. I just uploaded some very short videos. maybe 2-3 min each. They upload fine but never get past the encoding step. It just sits there for hours. any suggestions that might be the issue?

Hello @sales_3,

My guess would be the batch daemon isn’t running. You can check with:

# /etc/init.d/kaltura-batch status

if it is not running, try to restart with:

# /etc/init.d/kaltura-batch start

If that fails or the daemon is running but the conversion process still doesn’t start, check for errors in /opt/kaltura/log/kaltura_batch.log and /opt/kaltura/log/batch/*log and post your findings here.


The daemon is running. Conversion starts, it just never finishes.
I am logged in as root to the server. First log request comes back permission denied.
second log request comes back no such file or directory.

Please post the relevant lines from the log.

As stated, none of the logs requested open. I got permission denied for one and no file or directory for the second.

If I can figure out a way to view the files. What would be the relevant lines? How would I identify them? Sorry I am not that experienced.

anyone have any thoughts?