Hello,
Lately I can no longer upload some videos on kaltura.
When I try videos smaller than 2MB it works. But when trying with big files it doesn’t work anymore.
Can someone help?
Here is the log “/opt/kaltura/log/kaltura_api_v3.log” when uploading a bigger file :
2023-04-12 17:41:03 [0.009191] [46.105.117.173] [1446373255] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2023-04-12 17:41:03 [0.000061] [46.105.117.173] [1446373255] [2] [API] [global] INFO: API-start pid:18816
2023-04-12 17:41:03 [0.001796] [46.105.117.173] [1446373255] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[apiVersion] => 3.0
[format] => 3
[clientTag] => php5
[partnerId] => 158
[ks] => XXXX
[kalsig] => 5fd1358835c8ec5e015972dab6be6856
[fileData] => Array
(
[name] => phpCM4Mlv
[type] =>
[tmp_name] =>
[error] => 1
[size] => 0
)
[service] => media
[action] => upload
)
]
2023-04-12 17:41:03 [0.006067] [46.105.117.173] [1446373255] [4] [API] [KalturaRequestDeserializer->validateFile] NOTICE: An error occured while uploading file. Array
(
[name] => phpCM4Mlv
[type] =>
[tmp_name] =>
[error] => 1
[size] => 0
)
2023-04-12 17:41:03 [0.000863] [46.105.117.173] [1446373255] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Upload failed' in /opt/kaltura/app/api_v3/lib/KalturaRequestDeserializer.php:259
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaRequestDeserializer.php(93): KalturaRequestDeserializer->validateFile(Array)
#1 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(83): KalturaRequestDeserializer->buildActionArguments(Array)
#2 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('media', 'upload', Array)
#3 /opt/kaltura/app/api_v3/web/index.php(31): KalturaFrontController->run()
#4 {main}
2023-04-12 17:41:03 [0.000098] [46.105.117.173] [1446373255] [6] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2023-04-12 17:41:03 [0.000062] [46.105.117.173] [1446373255] [7] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 6.1988830566406E-5
2023-04-12 17:41:03 [0.000049] [46.105.117.173] [1446373255] [8] [API] [global] INFO: API-end [0.018154144287109]
2023-04-12 17:41:03 [0.000040] [46.105.117.173] [1446373255] [9] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
2023-04-12 17:41:03 [0.009003] [46.105.117.173] [1961845366] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2023-04-12 17:41:03 [0.000061] [46.105.117.173] [1961845366] [2] [API] [global] INFO: API-start pid:18824
2023-04-12 17:41:03 [0.001731] [46.105.117.173] [1961845366] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[apiVersion] => 3.0
[format] => 3
[clientTag] => php5
[mediaEntry:objectType] => KalturaMediaEntry
[mediaEntry:mediaType] => 1
[mediaEntry:name] => 1_minute_funny_videos.mp4
[mediaEntry:description] => 1_minute_funny_videos.mp4
[mediaEntry:tags] =>
[uploadTokenId:code] => UPLOAD_ERROR
[uploadTokenId:message] => Upload failed
[uploadTokenId:objectType] => KalturaAPIException
[partnerId] => 158
[ks] => XXXX
[kalsig] => 6fff235c0feb6cecd3cbf943c1aa6987
[service] => media
[action] => addFromUploadedFile
)
]
2023-04-12 17:41:03 [0.010965] [46.105.117.173] [1961845366] [4] [API] [KalturaFrontController->errorHandler] NOTICE: /opt/kaltura/app/api_v3/lib/KalturaRequestDeserializer.php line 402 - Array to string conversion
2023-04-12 17:41:03 [0.000132] [46.105.117.173] [1961845366] [5] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [media], action [addfromuploadedfile], reqIndex [1] with params Array
(
[0] => KalturaMediaEntry Object
(
[mediaType] => 1
[conversionQuality] =>
[sourceType] =>
[searchProviderType] =>
[searchProviderId] =>
[creditUserName] =>
[creditUrl] =>
[mediaDate] =>
[dataUrl] =>
[flavorParamsIds] =>
[isTrimDisabled] =>
[streams] =>
[plays] =>
[views] =>
[lastPlayedAt] =>
[width] =>
[height] =>
[duration] =>
[msDuration] =>
[durationType] =>
[id] =>
[name] => 1_minute_funny_videos.mp4
[description] => 1_minute_funny_videos.mp4
[partnerId] =>
[userId] =>
[creatorId] =>
[tags] =>
[adminTags] =>
[categories] =>
[categoriesIds] =>
[status] =>
[moderationStatus] =>
[moderationCount] =>
[type] => 1
[createdAt] =>
[updatedAt] =>
[rank] =>
[totalRank] =>
[votes] =>
[groupId] =>
[partnerData] =>
[downloadUrl] =>
[searchText] =>
[licenseType] =>
[version] =>
[thumbnailUrl] =>
[accessControlId] =>
[startDate] =>
[endDate] =>
[referenceId] =>
[replacingEntryId] =>
[replacedEntryId] =>
[replacementStatus] =>
[partnerSortValue] =>
[conversionProfileId] =>
[redirectEntryId] =>
[rootEntryId] =>
[parentEntryId] =>
[operationAttributes] =>
[entitledUsersEdit] =>
[entitledUsersPublish] =>
[capabilities] =>
[templateEntryId] =>
[displayInSearch] =>
[relatedObjects] =>
)
[1] => Array
)
2023-04-12 17:41:03 [0.007714] [46.105.117.173] [1961845366] [6] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.00034809112548828 seconds to mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2023-04-12 17:41:03 [0.000243] [46.105.117.173] [1961845366] [7] [API] [Propel::initConnection] NOTICE: total conn took 0.00061511993408203 mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2023-04-12 17:41:03 [0.000338] [46.105.117.173] [1961845366] [8] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM `permission` WHERE permission.PARTNER_ID IN ('158','0') AND permission.NAME IN ('FEATURE_END_USER_REPORTS','FEATURE_ENTITLEMENT') AND permission.STATUS='1' GROUP BY permission.NAME
2023-04-12 17:41:03 [0.000390] [46.105.117.173] [1961845366] [9] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00032496452331543 seconds
2023-04-12 17:41:03 [0.015425] [46.105.117.173] [1961845366] [10] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM `kuser` WHERE kuser.PARTNER_ID='158' AND kuser.PUSER_ID='lynkoa' AND kuser.STATUS<>'2' ORDER BY kuser.UPDATED_AT DESC LIMIT 1
2023-04-12 17:41:03 [0.000353] [46.105.117.173] [1961845366] [11] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00027894973754883 seconds
2023-04-12 17:41:03 [0.009337] [46.105.117.173] [1961845366] [12] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT invalid_session.ID, invalid_session.KS, invalid_session.KS_VALID_UNTIL, invalid_session.CREATED_AT, invalid_session.ACTIONS_LIMIT, invalid_session.TYPE FROM `invalid_session` WHERE (invalid_session.TYPE='0' AND invalid_session.KS='a071d9cfe1d1eb0a0b0e2621ad3e44504241e5b9') LIMIT 1
2023-04-12 17:41:03 [0.000210] [46.105.117.173] [1961845366] [13] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00013113021850586 seconds
2023-04-12 17:41:03 [0.000328] [46.105.117.173] [1961845366] [14] [API] [kLockBase::safeLog] NOTICE: Grabbing lock [__LOCKuser_add_158lynkoa]
2023-04-12 17:41:03 [0.000075] [46.105.117.173] [1961845366] [15] [API] [kLockBase::safeLog] NOTICE: Lock grabbed [__LOCKuser_add_158lynkoa]
2023-04-12 17:41:03 [0.000304] [46.105.117.173] [1961845366] [16] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM `kuser` WHERE kuser.PARTNER_ID='158' AND kuser.PUSER_ID='lynkoa' AND kuser.STATUS<>'2' LIMIT 1
2023-04-12 17:41:03 [0.000284] [46.105.117.173] [1961845366] [17] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00021100044250488 seconds
2023-04-12 17:41:03 [0.000098] [46.105.117.173] [1961845366] [18] [API] [kLockBase::safeLog] NOTICE: Releasing lock [__LOCKuser_add_158lynkoa]
2023-04-12 17:41:03 [0.000057] [46.105.117.173] [1961845366] [19] [API] [kLockBase::safeLog] NOTICE: Lock released [__LOCKuser_add_158lynkoa]
2023-04-12 17:41:03 [0.000335] [46.105.117.173] [1961845366] [20] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM `partner` WHERE partner.ID='158'
2023-04-12 17:41:03 [0.000251] [46.105.117.173] [1961845366] [21] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00018692016601562 seconds
2023-04-12 17:41:03 [0.001779] [46.105.117.173] [1961845366] [22] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM `kuser_to_user_role` WHERE kuser_to_user_role.KUSER_ID='308'
2023-04-12 17:41:03 [0.000172] [46.105.117.173] [1961845366] [23] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00010490417480469 seconds
2023-04-12 17:41:03 [0.001591] [46.105.117.173] [1961845366] [24] [API] [UserRolePeer::getIdByStrId] DEBUG: UserRole str_id [PARTNER_ADMIN_ROLE] mapped to id [2] - fetched from cache
2023-04-12 17:41:03 [0.000464] [46.105.117.173] [1961845366] [25] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_158_internal_1] map hash [9927de6e1da903923cc660b411181fbf] in layer [apcSerialized]
2023-04-12 17:41:03 [0.004456] [46.105.117.173] [1961845366] [26] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2023-04-12 17:41:03 [0.003573] [46.105.117.173] [1961845366] [27] [API] [KalturaStatement->execute] DEBUG: /* a136e6a8f1f3[1961845366][propel] */ SELECT upload_token.ID, upload_token.INT_ID, upload_token.PARTNER_ID, upload_token.KUSER_ID, upload_token.STATUS, upload_token.FILE_NAME, upload_token.FILE_SIZE, upload_token.UPLOADED_FILE_SIZE, upload_token.UPLOAD_TEMP_PATH, upload_token.USER_IP, upload_token.CREATED_AT, upload_token.UPDATED_AT, upload_token.DC, upload_token.OBJECT_TYPE, upload_token.OBJECT_ID FROM `upload_token` WHERE upload_token.ID='Array' AND upload_token.STATUS<>'5'
2023-04-12 17:41:03 [0.000200] [46.105.117.173] [1961845366] [28] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00012898445129395 seconds
2023-04-12 17:41:03 [0.002197] [46.105.117.173] [1961845366] [29] [API] [kDataCenterMgr::getRemoteDcExternalUrlByDcId] NOTICE: DC id [1]
2023-04-12 17:41:03 [0.000136] [46.105.117.173] [1961845366] [30] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'Exception' with message 'Cannot find DC with id [1]' in /opt/kaltura/app/alpha/apps/kaltura/lib/storage/kDataCenterMgr.class.php:72
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/storage/kDataCenterMgr.class.php(118): kDataCenterMgr::getDcById(1)
#1 /opt/kaltura/app/api_v3/services/MediaService.php(463): kDataCenterMgr::getRemoteDcExternalUrlByDcId(1)
#2 [internal function]: MediaService->addFromUploadedFileAction(Object(KalturaMediaEntry), 'Array')
#3 /opt/kaltura/app/api_v3/lib/reflection/KalturaActionReflector.php(233): call_user_func_array(Array, Array)
#4 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(125): KalturaActionReflector->invoke(Array)
#5 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('media', 'addFromUploaded...', Array)
#6 /opt/kaltura/app/api_v3/web/index.php(31): KalturaFrontController->run()
#7 {main}
2023-04-12 17:41:03 [0.000843] [46.105.117.173] [1961845366] [31] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2023-04-12 17:41:03 [0.000072] [46.105.117.173] [1961845366] [32] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 7.4863433837891E-5
2023-04-12 17:41:03 [0.000054] [46.105.117.173] [1961845366] [33] [API] [global] INFO: API-end [0.073137044906616]
2023-04-12 17:41:03 [0.000041] [46.105.117.173] [1961845366] [34] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------