Error player html5 in mobile

Community Forums Backend Server Support
1

hello all i have problem if open kaltura in mobile phone i get the player but press play open new tab with this link .

http://backend1.flomina.com/html5/html5lib/v2.85/modules/KalturaSupport/download.php/wid/_102/uiconf_id/23448174/entry_id/0_07cpit2a/referrer/aHR0cDovL2JhY2tlbmQxLmZsb21pbmEuY29t/ks/ODM3YWI1NGRkMTZmMDllNTZhNzlmMGE5OTE4MmE1MDRmM2UxMDRlN3wxMDI7MTAyOzE2NDUxODE5MzY7MjsxNjQ1MDk1NTM2Ljg2NjI7YmF0bmV0QGJhdG5ldC5jb207ZGlzYWJsZWVudGl0bGVtZW50LGFwcGlkOmttYzs7/?playSessionId=noev-63386d2c-87bb-0077-acbe-d70b14ec4e41

please i you can help me whats the problem

4

Hey @samir_assaad ,
Can you tell me how you encode your video file?