Two weeks ago, I noticed that the entries plays on KMC were not working. After investigating the issue, I ran the dwh_plays_views_sync.sh and the plays were updated again.
Now I see that the cron does not work or aborts but haven’t found a reason. If I run the script directly as root it works.
I have gone through the dwh logs and can’t find anything related to this issue. I only see this kind of error on cron.log for some entries:
2017-01-17 09:22:00 [global] ERR: exception ‘Exception’ with message ‘Couldn’t find entry [0_4wu69gs2]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
You’re welcome and I’m happy to help:)
I suggest you recursively permission all files and directories with apache.kaltura, 664 for files and 775 for directories.