CE Upgrade from 11.04 to 16.14

Community Forums Backend Server Support
1

Hello,

I have upgraded my CE environment from 11.04 to 16.14, and everything for the most part has gone smoothly. Couple of items that I am seeing issues with:

#1 Cannot launch editor from the KMC, it is greyed out now
#2 Standalone preview Generates an http://xxx.com:443 link instead of https://
#3 Batch process doesn’t seem to be running correctly. Batch nodes are throwing a few php errors in kaltura_batch.log:

==> /opt/kaltura/log/batch/convert-0-2021-06-24.err.log <==
PHP Fatal error: Uncaught Error: Undefined class constant ‘CHUNKED_FFMPEG’ in /opt/kaltura/app/batch/batches/Convert/KAsyncConvert.class.php:105
Stack trace:
#0 /opt/kaltura/app/batch/batches/Convert/KAsyncConvertExe.php(11): KAsyncConvert->run()

==> /opt/kaltura/log/batch/convertthumbassetsgenerator-0-2021-06-24.err.log <==
PHP Fatal error: Uncaught Error: Undefined class constant ‘CHUNKED_FFMPEG’ in /opt/kaltura/app/batch/batches/Convert/KAsyncConvert.class.php:105
Stack trace:
#0 /opt/kaltura/app/batch/batches/Convert/KAsyncConvertExe.php(11): KAsyncConvert->run()

==> /opt/kaltura/log/batch/livetovod-0-2021-06-24.err.log <==
PHP Fatal error: Uncaught Error: Undefined class constant ‘LIVE_TO_VOD’ in /opt/kaltura/app/batch/batches/LiveToVod/KAsyncLiveToVod.class.php:24
Stack trace:
#0 /opt/kaltura/app/batch/batches/KBatchBase.class.php(205): KAsyncLiveToVod::getType()

I’m going to dig into these via the forums and logs on the batch nodes, but if anyone else has run into these issues before I’d appreciate your input!

2

Hello @siactive ,

With regards to the editor, KEA (Kaltura Editor Application) is not FOSS and can only be used in SaaS/OnPrem context at the moment.
However, you can implement your own editor using the API.

For the standalone preview (aka tiny URL), I recommend that you:
a. Remove the port from the service URL (no need for it if you stick to the well known port assignment, to wit: HTTPs is 443, HTTP is 80)
b. Add a redirect in the Apache config such that it always redirects from HTTP to HTTPs, for example:

RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}

The CHUNKED_FFMPEG constant is defined here /opt/kaltura/app/alpha/lib/enums/conversionEngineType.php. Do you see its definition there? If so, it is likely that something has gone wrong with the client generation process. See Kaltura 13.6 - Service kaltura-batch doesn´t work - #2 by jess

3

Jess,
Thanks for the info. Regarding the Apache config, should this be done to zzzkaltura.conf?

AS for the batch process, I removed the config lock, reran both the base-config and batch-config with my answer file and it says they completed successfully. However, I am seeing some other errors in the batch log so I am going to try and clear the app cache and run
generate.php manually. Will update after that is finished.

4

Cleared the app cache, ran the post-inst scripts manually everything came back good. Seeing this in the errors logs of my batch server now:

==> /opt/kaltura/log/batch/dbcleanup-0-2021-06-24.err.log <==
PHP Fatal error:  Uncaught KalturaClientException: failed to unserialize server result
PHP Class map could not be loaded in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1089): KalturaClientBase->doQueue()
--
2021-06-24 10:24:20 [0.009249] [1263358348] [8] [BATCH] [KalturaClientBase->doQueue] NOTICE: server: [kaltura.collierschools.com], session: []
2021-06-24 10:24:20 [0.000087] [1263358348] [9] [BATCH] [KalturaClientBase->doQueue] NOTICE: result (serialized): PHP Class map could not be loaded

==> /opt/kaltura/log/batch/jobsuspender-0-2021-06-24.err.log <==
PHP Fatal error:  Uncaught KalturaClientException: failed to unserialize server result
PHP Class map could not be loaded in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1354): KalturaClientBase->doQueue()
--
2021-06-24 10:24:20 [0.010390] [251220477] [8] [BATCH] [KalturaClientBase->doQueue] NOTICE: server: [kaltura.collierschools.com], session: []
2021-06-24 10:24:20 [0.000090] [251220477] [9] [BATCH] [KalturaClientBase->doQueue] NOTICE: result (serialized): PHP Class map could not be loaded

==> /opt/kaltura/log/batch/partnerloadcleanup-0-2021-06-24.err.log <==
PHP Fatal error:  Uncaught KalturaClientException: failed to unserialize server result
PHP Class map could not be loaded in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1440): KalturaClientBase->doQueue()
5

Hello @siactive ,

Check the permissions on /opt/kaltura/app/cache.
See Upgrading Kaltura CE from 11.5.0 to 13.0 - #7 by jess

6

That eliminated the Queue errors, last error I seem to be getting is :

==> /opt/kaltura/log/batch/kschedulehelper-0-2021-06-24.err.log <==
PHP Fatal error: Uncaught KalturaException: Internal server error occurred in /opt/kaltura/app/batch/client/KalturaClientBase.php:912
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(827): KalturaClientBase->throwExceptionIfError(Array)

Thanks so much for your assistance

7

Couldn’t figure it out, deployed a new batch and web server really quick to test a fresh install, brought the others out of service. Things seem to be functioning properly on the FE and Batch side now.

Pulling out the old batch / web nodes, anything I should worry about cleaning up in the Database?

Thanks for your help!

8

Hi @siactive ,

You’re welcome.
If you brought the old batch nodes down, you should be fine. You could do a clean up of the scheduler table and remove the old hosts if you’d like, however.

9

Thanks, I’ll do that.

Currently trying to track down the tinyURL deal, it is now redirecting back to /start/index.php when I put https: in front, but embedded links are playing fine.