Application Error


#1

How can I gain access to my Kaltura Administration Console if I keep trying to reset my password to gain access, but keep getting an application error message? I also attempted to access the Kaltura Management Console (KMC) as well, but my credentials are not getting accepted, and I can’t reset the password either.


#2

Hello,

To understand the root cause for the login failure, in a root shell on the server, run:
# . /etc/profile.d/kaltura*base.sh
# kaltlog

Then make the request and look at the errors being outputted. Once you have these, open the relevant log [most probably /opt/kaltura/log/kaltura_api_v3.log] locate the final error and trace back to where the login flow begun. Paste the stack trace here.
In parallel, also open the dev tools in your browser and look at the errors under the console and network tabs. Once you have the error, we can take from there.