Please elaborate a bit more:
Is this Kaltura CE/OnPrem or are you using our SaaS? If SaaS, please open a ticket with out support team, otherwise:
- When you say “the analytics page” are you referring to KMC->Analytics? does the page hang on the default view or are you trying to get a specific report?
- Please open your browser’s dev tools before making the request and look for failing or never ending requests under the “Network” tab and for errors under the “Console” tab, then, paste your findings here.
- In parallel from a root shell on the server, run:
# source /etc/profile.d/kaltura*base.sh
and look at the output while making the request, if you get any errors, please paste those here as well.