Analitycs Kaltura doesn't work

gregoire · May 1, 2016, 9:05am

Hi,

Statistics option is enabled on the player but I have nothing in KMC dasboard

Regards,

srlomax · March 31, 2017, 5:53am

Same here. CE 12.13 ssl on centos.

jess · March 31, 2017, 10:36am

Hello @srlomax,

Please follow this flow here:

github.com

kaltura/platform-install-packages/blob/Lynx-12.14.0/doc/kaltura-packages-faq.md#analytics-issues

# Frequently Asked Questions

### Before You Get Started Notes
* If you see a `#` at the beginning of a line, this line should be run as `root`.

### Commercial Editions and Paid Support

The Open Source Kaltura Platform is provided under the [AGPLv3 license](http://www.gnu.org/licenses/agpl-3.0.html) and with no commercial support or liability.  

[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.

### How to contribute
We value contributions from our CE user base very much. To make a contribution, follow the [See our CONTRIBUTERS doc](https://github.com/kaltura/platform-install-packages/blob/IX-9.19.0/doc/CONTRIBUTERS.md).


### Changing Apache configurations post install.

Sometimes, you may want to change deployment settings post installation, for example: replacing the domain, port or protocol, or changing the system to use SSL or stop using SSL.   
You can run `/opt/kaltura/bin/kaltura-front-config.sh` as many times as you'd like with different values. The script will re-configure the system accordingly.   
For instance, you may want to change the service URL, port or protocol.

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Make sure everything is set up as it should be, run the queries listed in the doc and look at the logs and then post all relevant info here so I can assist you further.

Thanks,