we have just installed Kaltura in cluster mode after testing the one-node mode. Unfortunately, we are experiencing a problem with Analytics. Everything else works fine but I’m afraid we couldn’t get Analytics to properly work. If anyone can help…
Most parts of Analytics are working fine but we couldn’t be able to make Content Reports to update. Plays, drop-offs and so on are not updated. Bandwidth, used storage and so on are working fine though. Anything wrong on our side ?
Statistics for partners in the KAC are not updated as well while data in KMC (individual accounts) seems to reported fine.
We are using Kaltura 13.2 and no errors are reported into the logs. We chased and squashed all errors that were being reported into the logs and now we have no errors there. However, we still have no data.
Any hint about what could be wrong with our installation ?