2 different fresh install = same issues


I must do something wrong, after spending hours and hours configuring, re-configuring, installing using docker, and after on centos 7, I have the same issue :

After login, the KMC overview will show a “Page not found”

When I navigate to “Administration”, I have this message :slight_smile:

Current status: 1 KMC user in use, -2 additional available.

No chance to add a user.
Uploading video is not working etc…

Can you help me ? Spent more than 7 hours on this, and found nothing on logs.

No error during installation.


Hello @paco_medina,

See Kaltura Media Center kmc1 file


Thank you, but I cannot add user.
The button is not available for use.

Your screenshot is from KMC. You need to go to Admin Console, as per my reply on the other thread:

In Admin Console, you don’t need to create another ‘user’ [from the “Users” tab], you need to create a new publisher [from the “Publishers” tab] and use that to log in to KMC.

Just got it… Thank you and sorry for miss-understanding.

The fact that I still have a “page not found” with new publisher can be configure somewhere ?

Please open your browser’s dev tools and check for errors in the Network and Console tabs and paste your findings here.

Also, are you positive that you’ve logged in with the new publisher/partner you created and NOT with the admin console credentials (what you inputted during the deployment)?

Yes I’m good with that, I can now publish video etc…

Here are the results :

It is calling the URL : /index.php/kmcng/@KMC_OVERVIEW@

So it’s just something to configure no ?

Continuing the discussion from 2 different fresh install = same issues:

Hi! This Hideki ! (I am Japanese.)
I have same issues. (A lot of people seem to have the same problem.)
What was the result of this?
My URL is :/index.php/kmcng/kmcng.

Isn’t @ANU and @kennan’s “Entry id not Found Error” problem the same?
It doesn’t say whether it was resolved or not.

@paco_medina ,@jess
After some searching, I found the description of KMC_OVERVIEW in /opt/kaltura/app/configurations/local.template.ini (local.ini,local.ini.backup).
But my URL is /index.php/kmcng/kmcng/kmcng, not /index.php/kmcng/@KMC_OVERVIEW@.
Originally, I wonder what would be the correct XXXX in /index.php/kmcng/XXXXX.
I’m wondering if there’s a script somewhere that replaces the jump destination.
If you type in the URL manually, http://xxxxx/index.php/kmcng, it will automatically go to http://xxxxx/index.php/kmcng/content/entries/list.

I have the same issue. The front page is /index.php/kmcng/kmcng/kmcng and it says “Page not found”.