Kaltura Installation Errors (CentOS 7)

ifeatu · March 7, 2017, 4:07pm

So I have attempted to install Kaltura dozens of times now. At least 20-30 times on Docker, 20 times in ubuntu, and now in CentOS. Not one time have I gotten a clean installation. Here are some more errors:

kaltlog

Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1071): KalturaClientBase->throwExceptionIfError(Array)

2017-03-07 15:42:48 [0.000231] [172.31.20.146] [1480679800] [10] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_-1_internal_1] map hash [29681363e4c233db1cf7872489bb2f84] in layer [apcSerialized]
2017-03-07 15:42:48 [0.000229] [172.31.20.146] [1480679800] [11] [API] [kPermissionManager::isActionPermitted] ERR: exception ‘Exception’ with message ‘Service is not permitted’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/kPermissionManager.php(800): KalturaLog::err(‘Service is not …’)

8 {main}
2017-03-07 15:42:48 [0.000102] [172.31.20.146] [1480679800] [12] [API] [KalturaBaseService->isPermitted] ERR: exception ‘Exception’ with message ‘Action is not permitted’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/api_v3/lib/KalturaBaseService.php(192): KalturaLog::err(‘Action is not p…’)

7 {main}
2017-03-07 15:42:48 [0.000082] [172.31.20.146] [1480679800] [13] [API] [KalturaBaseService->isPermitted] ERR: exception ‘Exception’ with message ‘Kaltura network is not allowed’ in /opt/kaltura/app/infra/log/KalturaLog.php:83

jess · March 7, 2017, 4:51pm

Hello,

This looks like a deployment where the DB population partially failed. Pretty similar to what you initially reported in this thread: KMC issues with Docker image
Please post the full output of running the install script as well as any errors in the following logs:
/opt/kaltura/log/installPlugins.log
/opt/kaltura/log/insertDefaults.log
/opt/kaltura/log/insertPermissions.log
/opt/kaltura/log/insertContent.log
/opt/kaltura/log/kaltura_api_v3.log

If you don’t have the output from the previous attempt, please drop the DB as I explained in your original thread and run it again. Please also provide the answer file used or the interactive answers you provided when prompted.
Of course, be sure to mask sensitive info.

Thank you,

ifeatu · March 7, 2017, 6:03pm

@jess So I dropped the db and reconfigred…I get a whole new set of errors:

Stack trace:
0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1071): KalturaClientBase->throwExceptionIfError(Array)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1295): KalturaClientBase->throwExceptionIfError(Array)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(4694): KalturaClientBase->throwExceptionIfError(Array)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1381): KalturaClientBase->throwExceptionIfError(Array)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2792): KalturaClientBase->throwExceptionIfError(Array)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(2316): KalturaClientBase->throwExceptionIfError(Array)

2017-03-07 17:44:13 [0.006350] [172.31.18.146] [1383353661] [18] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property videoOffsetInPercentage was not found on object thumbParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

ifeatu · March 7, 2017, 6:07pm

BTW those log files you mentioned are way to large to past here. I can privately share them with you if you’d like. @jess

ifeatu · March 8, 2017, 12:55am

@jess Your CentOS 7 install instructions are missing installation of PHP

Error:

Error: Package: kaltura-base-12.11.0-10.noarch (Kaltura-noarch)
Requires: php-mbstring
Error: Package: kaltura-mencoder-3.4.6-9.x86_64 (Kaltura)
Requires: liboil-0.3.so.0
Error: Package: xvidcore-1.3.2-16.x86_64 (Kaltura)
Requires: /usr/sbin/ldconfig
Removing: glibc-2.17-157.el7.x86_64 (@anaconda/7.3)
Not found
Updated By: glibc-2.17-157.el7_3.1.x86_64 (rhui-REGION-rhel-server-releases)
Not found
You could try using --skip-broken to work around the problem
You could try running: rpm -Va --nofiles --nodigest

FYI if you’re running your host inside of a host in AWS please enable the right repo:

yum -y install yum-utils
yum repolist all
yum-config-manager --enable rhui-REGION-rhel-server-extras rhui-REGION-rhel-server-optional

It is also missing mysql:

/opt/kaltura/bin/kaltura-mysql-settings.sh
package mysql-server is not installed
package mariadb-server is not installed
Redirecting to /bin/systemctl restart mysql.service
Failed to restart mysql.service: Unit not found.

yum install mariadb*

jess · March 8, 2017, 2:48pm

Hi @ifeatu,

Not sure I understand what you mean by that… the Kaltura RPM and deb packages declare all needed PHP dependencies and they will therefore be retrieved automatically. You do not need to manually install any PHP packages in order for it to work.

In regards to

Please see Centos7 update dependency error

In regards to MySQL vs. MariaDB, this is mentioned here:

github.com

kaltura/platform-install-packages/blob/Lynx-12.12.0/doc/install-kaltura-redhat-based.md#mysql-install-and-configuration

# Installing Kaltura on a Single Server (RPM)
This guide describes RPM installation of an all-in-one Kaltura server and applies to all major RH based Linux distros including Fedora Core, RHEL, CentOS, etc.
([Note the supported distros and versions](http://kaltura.github.io/platform-install-packages/#supported-distros)).

[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.

#### Table of Contents
[Prerequites](https://github.com/kaltura/platform-install-packages/blob/master/doc/pre-requisites.md)

[Non-SSL Step-by-step Installation](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#non-ssl-step-by-step-installation)

[SSL Step-by-step Installation](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#ssl-step-by-step-installation)

[Unattended Installation](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#unattended-installation)

[Live Streaming with Nginx and the RTMP module](install-kaltura-redhat-based.md#live-streaming-with-nginx-and-the-rtmp-module)

[Upgrade Kaltura](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#upgrade-kaltura)

[Remove Kaltura](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#remove-kaltura)

This file has been truncated. show original

This is correct. Added https://github.com/kaltura/platform-install-packages/blob/Lynx-12.12.0/doc/install-kaltura-redhat-based.md#installing-on-aws-ec2-instances.

Thanks,

ifeatu · March 9, 2017, 12:04am

@jess Can you explain why I’m getting 500 error?

http://kaltura.dataposits.com/index.php/kmc/kmc4

kaltlog:

[Wed Mar 08 23:11:07 2017] [error] [client 73.93.147.227] INVALID_STR, referer: http://kaltura.dataposits.com/start/index.php
[Wed Mar 08 23:11:07 2017] [error] [client 73.93.147.227] File does not exist: /usr/share/pear/data/symfony, referer: http://kaltura.dataposits.com/index.php/kmc/kmc4
[Wed Mar 08 23:11:07 2017] [error] [client 73.93.147.227] File does not exist: /usr/share/pear/data/symfony, referer: http://kaltura.dataposits.com/index.php/kmc/kmc4
[Wed Mar 08 23:11:07 2017] [error] [client 73.93.147.227] File does not exist: /usr/share/pear/data/symfony, referer: http://kaltura.dataposits.com/index.php/kmc/kmc4
[Wed Mar 08 23:11:08 2017] [error] [client 73.93.147.227] File does not exist: /usr/share/pear/data/symfony, referer: http://kaltura.dataposits.com/index.php/kmc/kmc4

–
==> /opt/kaltura/log/kaltura_api_v3.log <==
2017-03-08 23:46:46 [0.000961] [172.31.13.139] [1258366978] [5] [API] [kCoreException->__construct] ERR: exception ‘kCoreException’ with message ‘INVALID_STR’ in /opt/kaltura/app/alpha/apps/kaltura/lib/kCurrentContext.class.php:219
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(78): kCurrentContext::initKsPartnerUser(‘M2U2NTM1MGIwYjQ…’, ‘-1’, ‘’)

==> /opt/kaltura/log/kaltura_scripts.log <==
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(253): KalturaLog::err(‘Skipping call t…’)

2017-03-08 22:55:12 [921861904] [addPermissionsAndItems.php] [addItemToPermissions] ALERT: exception ‘Exception’ with message ‘ERROR - Permission name [BATCH_BASE] for partner [0] not found in database - skipping!’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

]
2017-03-08 23:46:54 [0.001910] [172.31.13.139] [1026557596] [4] [API] [ks->logError] ERR: exception ‘Exception’ with message ‘Hash [195e9a7c3cd47db16dcf58658de6b7d1db9b0921] doesn’t match the sha1 on the salt on partner [-1].’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/webservices/kSessionUtils.class.php(735): KalturaLog::err(‘Hash [195e9a7c3…’)

#9 {main}
2017-03-08 23:46:54 [0.001193] [172.31.13.139] [1026557596] [5] [API] [kCoreException->__construct] ERR: exception ‘kCoreException’ with message ‘INVALID_STR’ in /opt/kaltura/app/alpha/apps/kaltura/lib/kCurrentContext.class.php:219
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(78): kCurrentContext::initKsPartnerUser(‘MTk1ZTlhN2MzY2Q…’, ‘-1’, ‘’)

After dropping the db and reattempting…more stacktracing:

]
2017-03-08 23:59:26 [0.002868] [172.31.13.139] [485541339] [4] [API] [ks->logError] ERR: exception ‘Exception’ with message ‘Hash [2d2ac13997109e21fb0313c0410eee71a7515be5] doesn’t match the sha1 on the salt on partner [-1].’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/webservices/kSessionUtils.class.php(735): KalturaLog::err(‘Hash [2d2ac1399…’)

#9 {main}
2017-03-08 23:59:26 [0.010393] [172.31.13.139] [485541339] [5] [API] [kCoreException->__construct] ERR: exception ‘kCoreException’ with message ‘INVALID_STR’ in /opt/kaltura/app/alpha/apps/kaltura/lib/kCurrentContext.class.php:219
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(78): kCurrentContext::initKsPartnerUser(‘MmQyYWMxMzk5NzE…’, ‘-1’, ‘’)

]
2017-03-08 23:59:41 [0.002917] [172.31.13.139] [459086002] [4] [API] [ks->logError] ERR: exception ‘Exception’ with message ‘Hash [a087de64af2b5924d0f681d2c51249e2162f4f68] doesn’t match the sha1 on the salt on partner [-1].’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/webservices/kSessionUtils.class.php(735): KalturaLog::err(‘Hash [a087de64a…’)

#9 {main}
2017-03-08 23:59:41 [0.002469] [172.31.13.139] [459086002] [5] [API] [kCoreException->__construct] ERR: exception ‘kCoreException’ with message ‘INVALID_STR’ in /opt/kaltura/app/alpha/apps/kaltura/lib/kCurrentContext.class.php:219
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(78): kCurrentContext::initKsPartnerUser(‘YTA4N2RlNjRhZjJ…’, ‘-1’, ‘’)

]
2017-03-08 23:59:42 [0.002526] [172.31.13.139] [1556917620] [4] [API] [ks->logError] ERR: exception ‘Exception’ with message ‘Hash [e32c9338e03fb5d7181c62102e241f7576463312] doesn’t match the sha1 on the salt on partner [-1].’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/webservices/kSessionUtils.class.php(735): KalturaLog::err(‘Hash [e32c9338e…’)

#9 {main}
2017-03-08 23:59:42 [0.005140] [172.31.13.139] [1556917620] [5] [API] [kCoreException->__construct] ERR: exception ‘kCoreException’ with message ‘INVALID_STR’ in /opt/kaltura/app/alpha/apps/kaltura/lib/kCurrentContext.class.php:219
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(78): kCurrentContext::initKsPartnerUser(‘ZTMyYzkzMzhlMDN…’, ‘-1’, ‘’)

Kaltura Installation Errors (CentOS 7)

Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1071): KalturaClientBase->throwExceptionIfError(Array)

Stack trace:
0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

==> /opt/kaltura/log/kaltura_scripts.log <==
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(253): KalturaLog::err(‘Skipping call t…’)

Kaltura Installation Errors (CentOS 7)

Stack trace: 0 /opt/kaltura/app/batch/client/KalturaClient.php(1071): KalturaClientBase->throwExceptionIfError(Array)

Stack trace: 0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

==> /opt/kaltura/log/kaltura_scripts.log <== Stack trace: #0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(253): KalturaLog::err(‘Skipping call t…’)

Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1071): KalturaClientBase->throwExceptionIfError(Array)

Stack trace:
0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

==> /opt/kaltura/log/kaltura_scripts.log <==
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(253): KalturaLog::err(‘Skipping call t…’)