Videos upload correctly, but compression (conversion) never starts

We’re running Kaltura on a Digital Ocean Ubuntu 18.04 droplet with 8 GB RAM and a 80 GB hard disk (which is currently empty).

We’re uploading videos, but the status always shows “Converting”. As you can see from the processes list, it seems that the server is idle.

This issue didn’t happen before until we had to move the droplet to another user inside Digital Ocean, but the installation exactly the same as before.

Any help will be appreciated

Hi @jaguardigital,

See Converting process never ending & internal error on dashboard


Thanks Jess, we will look into it