Videos upload correctly, but compression (conversion) never starts

Community Forums Backend Server Support
1

We’re running Kaltura on a Digital Ocean Ubuntu 18.04 droplet with 8 GB RAM and a 80 GB hard disk (which is currently empty).

We’re uploading videos, but the status always shows “Converting”. As you can see from the processes list, it seems that the server is idle.

9df6399e-f5f2-4f0c-8e84-9b1784ae0a49
9df6399e-f5f2-4f0c-8e84-9b1784ae0a49741×479 133 KB

f4fb2b17-fae5-4a25-8f64-a26b239eb850
f4fb2b17-fae5-4a25-8f64-a26b239eb8501280×1040 226 KB

This issue didn’t happen before until we had to move the droplet to another user inside Digital Ocean, but the installation exactly the same as before.

Any help will be appreciated

2

Hi @jaguardigital,

See Converting process never ending & internal error on dashboard

Cheers,

3

Thanks Jess, we will look into it