Upload new video - stuck on convert profile step

Just finished installing server, and all sanity test pass. Have sample video and can play them, but when i upload a new video it just stuck on the convert profile step.
Since the sample were load correctly, i believe there is an issue with my scheduler.

When I tail the kaltura_batch.log :

thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2015-09-07 08:51:26 [0.000000] [962733053] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1441603993
PHP Fatal error: Uncaught exception ‘Zend_Config_Exception’ with message ‘Section ‘ip-172-31-13-39.ec2.internal’ cannot be found in /opt/kaltura/app/cache//batch/config.ini’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct(’/opt/kaltura/ap…’, ‘ip-172-31-13-39…’, true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct(’/opt/kaltura/ap…’)
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig(’/opt/kaltura/ap…’)
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct(’/usr/bin/php’, ‘/opt/kaltura/ap…’)
#5 {main}
thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150

I am not sure what this mean ‘Section ‘ip-172-31-13-39.ec2.internal’ cannot be found in /opt/kaltura/app/cache//batch/config.ini’

ip-172-31-13-39.ec2.internal is my aws internal hostname.

Any guidance on next steps ?

Hello All,

After update kaltura latest version(10.18), we can’t upload new video.
I’m getting errors.
Allkatlog below.

Thanks in advance!

/opt/kaltura/log/kaltura_api_v3.log:            [error] => 0
/opt/kaltura/log/kaltura_api_v3.log:            [error] => 0
/opt/kaltura/log/kaltura_api_v3.log:            [error] => 0
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:31 [0.000585] [10.1.241.126] [851106212] [179] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:31 [0.000321] [10.1.241.126] [851106212] [201] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:31 [0.000419] [10.1.241.126] [851106212] [202] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000308] [xxx.xxx.xxx.xxx] [699755363] [38] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000402] [xxx.xxx.xxx.xxx] [699755363] [39] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000320] [xxx.xxx.xxx.xxx] [2115845692] [37] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000435] [xxx.xxx.xxx.xxx] [2115845692] [38] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000407] [xxx.xxx.xxx.xxx] [1877678422] [284] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000236] [xxx.xxx.xxx.xxx] [1877678422] [323] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:06:46 [0.000337] [xxx.xxx.xxx.xxx] [1877678422] [324] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:02 [0.000306] [xxx.xxx.xxx.xxx] [1634896233] [40] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:02 [0.000343] [xxx.xxx.xxx.xxx] [1634896233] [41] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:02 [0.000358] [xxx.xxx.xxx.xxx] [1557472165] [114] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:02 [0.000248] [xxx.xxx.xxx.xxx] [1557472165] [136] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:02 [0.000330] [xxx.xxx.xxx.xxx] [1557472165] [137] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000350] [xxx.xxx.xxx.xxx] [530107774] [40] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000398] [xxx.xxx.xxx.xxx] [530107774] [41] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000333] [xxx.xxx.xxx.xxx] [1649667884] [37] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000341] [xxx.xxx.xxx.xxx] [1649667884] [38] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000422] [xxx.xxx.xxx.xxx] [70332551] [114] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000257] [xxx.xxx.xxx.xxx] [70332551] [136] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:18 [0.000432] [xxx.xxx.xxx.xxx] [70332551] [137] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000391] [xxx.xxx.xxx.xxx] [928907676] [37] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000409] [xxx.xxx.xxx.xxx] [928907676] [38] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000330] [xxx.xxx.xxx.xxx] [821815459] [40] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000350] [xxx.xxx.xxx.xxx] [821815459] [41] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000257] [xxx.xxx.xxx.xxx] [754961372] [74] [API] [kJobsManager::getNextConversionEngine] ERR: exception 'Exception' with message 'There is no other conversion engine to use' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000363] [xxx.xxx.xxx.xxx] [754961372] [133] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000256] [xxx.xxx.xxx.xxx] [754961372] [155] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:34 [0.000334] [xxx.xxx.xxx.xxx] [754961372] [156] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:50 [0.000321] [xxx.xxx.xxx.xxx] [755278330] [37] [API] [kCoreException->__construct] ERR: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_api_v3.log:2015-09-07 16:07:50 [0.000344] [xxx.xxx.xxx.xxx] [755278330] [38] [API] [KalturaFrontController->getExceptionObject] CRIT: exception 'kCoreException' with message 'Dynamic enum not found [integration.Integration] for type [BatchJobType]' in /opt/kaltura/app/alpha/lib/kPluginableEnumsManager.php:167
/opt/kaltura/log/kaltura_api_v3.log:Stack trace:
/opt/kaltura/log/kaltura_prod.log:2015-09-07 16:06:30 [0.000258] [10.1.241.126] [646131773] [55] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 6 - requested flavor was not found' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/kaltura_prod.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:02 [0.000193] [1496755330] [27] [BATCH] [KJobHandlerWorker->closeJob] ERR: exception 'Exception' with message 'Error: Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:02 [0.000160] [1496755330] [35] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Failed to close job after expirencing an error.' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:02 [0.000128] [1496755330] [36] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:18 [0.000240] [2143331853] [27] [BATCH] [KJobHandlerWorker->closeJob] ERR: exception 'Exception' with message 'Error: Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:18 [0.000204] [2143331853] [35] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Failed to close job after expirencing an error.' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:18 [0.000188] [2143331853] [36] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:34 [0.000202] [205556603] [27] [BATCH] [KJobHandlerWorker->closeJob] ERR: exception 'Exception' with message 'Error: Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:34 [0.000156] [205556603] [35] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Failed to close job after expirencing an error.' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/convert-0-2015-09-07.log:2015-09-07 16:07:34 [0.000118] [205556603] [36] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/convert-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/extractmedia-0-2015-09-07.log:2015-09-07 16:06:46 [0.000198] [2040859876] [23] [BATCH] [KJobHandlerWorker->closeJob] ERR: exception 'Exception' with message 'Error: Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/extractmedia-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/extractmedia-0-2015-09-07.log:2015-09-07 16:06:46 [0.000154] [2040859876] [31] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Failed to close job after expirencing an error.' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/extractmedia-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/extractmedia-0-2015-09-07.log:2015-09-07 16:06:46 [0.000125] [2040859876] [32] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception 'Exception' with message 'Internal server error occurred' in /opt/kaltura/app/infra/log/KalturaLog.php:83
/opt/kaltura/log/batch/extractmedia-0-2015-09-07.log:Stack trace:
/opt/kaltura/log/batch/mailer-0-2015-09-07.err.log:PHP Notice:  Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
/opt/kaltura/log/batch/mailer-0-2015-09-07.err.log:PHP Notice:  Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
/opt/kaltura/log/batch/mailer-0-2015-09-07.err.log:PHP Notice:  Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
/opt/kaltura/log/batch/mailer-0-2015-09-07.err.log:PHP Notice:  Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210

Hello,

I would suggest you reconfigure the batch role.
If you are using an RPM based install then:
# /opt/kaltura/bin/kaltura-batch-config.sh
if you are using the deb based install then:
# dpkg-reconfigure kaltura-batch

the end result should be /opt/kaltura/app/configurations/batch/batch.ini set up with the correct hostname, like so:
[YOURHOST : mainTemplate]

Also make sure serviceUrl and secret are correct.
secret should be populated with the result of:
mysql> select admin_secret from kaltura.partner where id=-1;

Hello again,

I checked the hostname, secret and serviceUrl. All of them are correct.
Do you think is there any problem?

Thanks.

Hi @eemirtekinn,

Your issue is different than the one raised by @chinh_hoang.
For your issue, I would suggest rerunning the config scripts, in particular, your problem seem to relate to the failure of installPlugins.php or /opt/kaltura/app/deployment/updates/update.php.

I suggest you start by upgrading to 10.19.0 which I just released as stable. And, if you are still having issues, try running:
# php /opt/kaltura/app/deployment/updates/update.php -i -d >> /opt/kaltura/log/kalt_up.log 2>&1
# php /opt/kaltura/app/deployment/updates/update.php -i -s >> /opt/kaltura/log/kalt_up.log 2>&1
# php /opt/kaltura/app/deployment/base/scripts/installPlugins.php >> /opt/kaltura/log/kalt_up.log 2>&1

If there are still problems after that, please open a new thread.

I double checked the opt/kaltura/app/configurations/batch/batch.ini and found that the batch.ini.backup actually had the correct version and the section so i used that instead and everything is all good. - my upload video got converted successful and i can play the video!!

my only guess is that there is a bug in the install scripts that didn’t correctly replace the config.ini with the correct version as i mentioned the batch.ini.backup had the correct values and NOT the config.ini

Hi @jess

Thank you for your help.
The problem is fixed.