Universal studio not loading default players

Hello,

I’m using version 11.3.0 and I cannot edit / duplicate existing players from the Universal Studio flash editor.
The HTML5 Version is 2.37.3
There is an Angular JS runtime error:

and no errors from kaltlog.

Would anyone know why / how this could happen?

Cheers,

Flav

Hello Flav,

To truly understand what happens, you need to run:
# kaltlog
from the shell while making the action and look at the errors.

One simple guess would be that the config file for these players is physically missing from the file system, which you can check with:
\ # mysql -ukaltura -p$DB1_PASS kaltura -h$DB1_HOST
mysql> select conf_file_path from ui_conf where id=23454792;
±---------------------------------------------------------+
| conf_file_path |
±---------------------------------------------------------+
| /content/generatedUiConf/23/454/ui_conf_23454792__12.xml |
±---------------------------------------------------------+
1 row in set (0.00 sec)

mysql> Bye
root@jessex:/opt/kaltura/app/alpha/web/quiz-demo# ll /opt/kaltura/web/content/generatedUiConf/23/454/ui_conf_23454792__12.xml
-rwxrwxr-x 1 www-data kaltura 8446 Dec 22 12:38 /opt/kaltura/web/content/generatedUiConf/23/454/ui_conf_23454792__12.xml*

Replacing 23454792 with your own ID.

That said, you don’t really need the default players for anything, you can just as easily create a new one from Studio and customize it to your liking instead, nothing overly special in the templated ones anyhow:)

Hi Jess,

Thanks for looking into this.
I’ve had a quick look I can see the DB entry:

MariaDB [kaltura]> select conf_file_path from ui_conf where id=23448223;
±---------------------------------------------------------+
| conf_file_path |
±---------------------------------------------------------+
| /content/generatedUiConf/23/448/ui_conf_23448223__22.xml |
±---------------------------------------------------------+
1 row in set (0.00 sec)

Also, this has a corresponding file system listing :

[root@node1.test-env ~]# ll /opt/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__*
-rwxr–r--. 1 apache kaltura 18272 Dec 10 13:41 /opt/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__12.features.xml
-rwxr–r--. 1 apache kaltura 10014 Dec 10 13:41 /opt/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__12.xml
-rwxr–r--. 1 apache kaltura 18272 Dec 10 13:41 /opt/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__22.features.xml
-rwxr–r--. 1 apache kaltura 10014 Dec 10 13:41 /opt/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__22.xml

I was hoping to use the KDP3 player for testing which I cannot create directly from universal studio.

Looking at the logs, unfortunately, I cannot see anything under kaltlog. Upon inspection I can see that the files are found :

`==> /opt/kaltura/log/kaltura_api_v3.log <==
2016-01-27 07:59:21 [0.013921] [10.25.64.209] [331349559] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2016-01-27 07:59:21 [0.000166] [10.25.64.209] [331349559] [2] [API] [global] INFO: API-start pid:29751
2016-01-27 07:59:21 [0.002886] [10.25.64.209] [331349559] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[apiVersion] => 3.1
[expiry] => 86400
[clientTag] => kwidget:v2.37.3
[format] => 1
[ignoreNull] => 1
[action] => get
[id] => 23448223
[ks] => NTQ4NGI1OWQ0M2NmYmY4M2Y1YTQwNjM4ZjEyYmMxYTY2YTkyMGVjOHwxMDE7MTAxOzE0NTM5MzgwNTU7MjsxNDUzODUxNjU1LjgxNDk7Zmxhdml1cy5kYWNhQHBlcm1lYW5jZS5jb20uYXU7ZGlzYWJsZWVudGl0bGVtZW50Ozs=
[kalsig] => 6663e9c6bd9647b55179c9c39e9c6dae
[service] => uiConf
)
]
2016-01-27 07:59:21 [0.006487] [10.25.64.209] [331349559] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [uiconf], action [get], reqIndex [1] with params Array
(
[0] => 23448223
)

2016-01-27 07:59:21 [0.035806] [10.25.64.209] [331349559] [5] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.0029189586639404 seconds to mysql:host=node2.test-env;port=3306;dbname=kaltura;
2016-01-27 07:59:21 [0.000596] [10.25.64.209] [331349559] [6] [API] [Propel::initConnection] NOTICE: total conn took 0.0036940574645996 mysql:host=node2.test-env;port=3306;dbname=kaltura;
2016-01-27 07:59:21 [0.000934] [10.25.64.209] [331349559] [7] [API] [KalturaStatement->execute] DEBUG: /* node1.test-env[331349559][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘flavius.daca@permeance.com.au’ AND kuser.STATUS<>‘2’ ORDER BY kuser.UPDATED_AT DESC LIMIT 1
2016-01-27 07:59:21 [0.001496] [10.25.64.209] [331349559] [8] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0012531280517578 seconds
2016-01-27 07:59:21 [0.016184] [10.25.64.209] [331349559] [9] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT invalid_session.ID, invalid_session.KS, invalid_session.KS_VALID_UNTIL, invalid_session.CREATED_AT, invalid_session.ACTIONS_LIMIT, invalid_session.TYPE FROM invalid_session WHERE (invalid_session.TYPE=‘0’ AND invalid_session.KS=‘5484b59d43cfbf83f5a40638f12bc1a66a920ec8’) LIMIT 1
2016-01-27 07:59:21 [0.001066] [10.25.64.209] [331349559] [10] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.000823974609375 seconds
2016-01-27 07:59:21 [0.006373] [10.25.64.209] [331349559] [11] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_END_USER_REPORTS’ ORDER BY permission.STATUS ASC LIMIT 1
2016-01-27 07:59:21 [0.001071] [10.25.64.209] [331349559] [12] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00079798698425293 seconds
2016-01-27 07:59:21 [0.003711] [10.25.64.209] [331349559] [13] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘flavius.daca@permeance.com.au’ AND kuser.STATUS<>‘2’ LIMIT 1
2016-01-27 07:59:21 [0.001099] [10.25.64.209] [331349559] [14] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00082802772521973 seconds
2016-01-27 07:59:21 [0.000751] [10.25.64.209] [331349559] [15] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE partner.ID='101’
2016-01-27 07:59:21 [0.000872] [10.25.64.209] [331349559] [16] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00061607360839844 seconds
2016-01-27 07:59:21 [0.003335] [10.25.64.209] [331349559] [17] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM kuser_to_user_role WHERE kuser_to_user_role.KUSER_ID='9’
2016-01-27 07:59:21 [0.000662] [10.25.64.209] [331349559] [18] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00046610832214355 seconds
2016-01-27 07:59:21 [0.003149] [10.25.64.209] [331349559] [19] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_101_internal_1] map hash [641291bb965d71b2a9e1b33af7f7e597] in layer [apcSerialized]
2016-01-27 07:59:21 [0.001884] [10.25.64.209] [331349559] [20] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_ENTITLEMENT’ ORDER BY permission.STATUS ASC LIMIT 1
2016-01-27 07:59:21 [0.000902] [10.25.64.209] [331349559] [21] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00067281723022461 seconds
2016-01-27 07:59:21 [0.001672] [10.25.64.209] [331349559] [22] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2016-01-27 07:59:21 [0.008513] [10.25.64.209] [331349559] [23] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT ui_conf.ID, ui_conf.OBJ_TYPE, ui_conf.PARTNER_ID, ui_conf.SUBP_ID, ui_conf.CONF_FILE_PATH, ui_conf.NAME, ui_conf.WIDTH, ui_conf.HEIGHT, ui_conf.HTML_PARAMS, ui_conf.SWF_URL, ui_conf.CREATED_AT, ui_conf.UPDATED_AT, ui_conf.CONF_VARS, ui_conf.USE_CDN, ui_conf.TAGS, ui_conf.CUSTOM_DATA, ui_conf.STATUS, ui_conf.DESCRIPTION, ui_conf.DISPLAY_IN_SEARCH, ui_conf.CREATION_MODE, ui_conf.VERSION, ui_conf.HTML5_URL, ui_conf.PARTNER_TAGS FROM ui_conf WHERE ui_conf.ID=‘23448223’ AND ui_conf.STATUS=‘2’ AND (ui_conf.PARTNER_ID IN (‘0’,‘101’) OR ui_conf.DISPLAY_IN_SEARCH=‘2’)
2016-01-27 07:59:21 [0.000885] [10.25.64.209] [331349559] [24] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00068807601928711 seconds
2016-01-27 07:59:21 [0.010190] [10.25.64.209] [331349559] [25] [API] [kFileSyncUtils::file_get_contents] DEBUG: key [object_type:[2], object_id:[23448223], version:[22], object_sub_type[1], partner_id[101]], fetch_from_remote_if_no_local [1], strict []
2016-01-27 07:59:21 [0.000157] [10.25.64.209] [331349559] [26] [API] [kFileSyncUtils::getReadyFileSyncForKey] DEBUG: key [object_type:[2], object_id:[23448223], version:[22], object_sub_type[1], partner_id[101]], fetch_from_remote_if_no_local [1], strict []
2016-01-27 07:59:21 [0.003582] [10.25.64.209] [331349559] [27] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT file_sync.ID, file_sync.PARTNER_ID, file_sync.OBJECT_TYPE, file_sync.OBJECT_ID, file_sync.VERSION, file_sync.OBJECT_SUB_TYPE, file_sync.DC, file_sync.ORIGINAL, file_sync.CREATED_AT, file_sync.UPDATED_AT, file_sync.READY_AT, file_sync.SYNC_TIME, file_sync.STATUS, file_sync.FILE_TYPE, file_sync.LINKED_ID, file_sync.LINK_COUNT, file_sync.FILE_ROOT, file_sync.FILE_PATH, file_sync.FILE_SIZE, file_sync.DELETED_ID, file_sync.CUSTOM_DATA FROM file_sync WHERE file_sync.OBJECT_ID=‘23448223’ AND file_sync.OBJECT_TYPE=‘2’ AND file_sync.OBJECT_SUB_TYPE=‘1’ AND file_sync.VERSION=‘22’ AND (file_sync.STATUS=‘2’ AND file_sync.STATUS NOT IN (‘3’,‘4’)) ORDER BY file_sync.DC ASC
2016-01-27 07:59:21 [0.001194] [10.25.64.209] [331349559] [28] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00095009803771973 seconds
2016-01-27 07:59:21 [0.000328] [10.25.64.209] [331349559] [29] [API] [kFileSyncUtils::getReadyFileSyncForKey] INFO: FileSync was found locally
2016-01-27 07:59:21 [0.000799] [10.25.64.209] [331349559] [30] [API] [kFileSyncUtils::getContentsByFileSync] INFO: file was found locally at [/u01/app/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__22.xml] fgc took [7.4863433837891E-5]
2016-01-27 07:59:21 [0.000229] [10.25.64.209] [331349559] [31] [API] [kFileSyncUtils::file_get_contents] DEBUG: key [object_type:[2], object_id:[23448223], version:[22], object_sub_type[2], partner_id[101]], fetch_from_remote_if_no_local [1], strict []
2016-01-27 07:59:21 [0.000124] [10.25.64.209] [331349559] [32] [API] [kFileSyncUtils::getReadyFileSyncForKey] DEBUG: key [object_type:[2], object_id:[23448223], version:[22], object_sub_type[2], partner_id[101]], fetch_from_remote_if_no_local [1], strict []
2016-01-27 07:59:21 [0.000675] [10.25.64.209] [331349559] [33] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] / SELECT file_sync.ID, file_sync.PARTNER_ID, file_sync.OBJECT_TYPE, file_sync.OBJECT_ID, file_sync.VERSION, file_sync.OBJECT_SUB_TYPE, file_sync.DC, file_sync.ORIGINAL, file_sync.CREATED_AT, file_sync.UPDATED_AT, file_sync.READY_AT, file_sync.SYNC_TIME, file_sync.STATUS, file_sync.FILE_TYPE, file_sync.LINKED_ID, file_sync.LINK_COUNT, file_sync.FILE_ROOT, file_sync.FILE_PATH, file_sync.FILE_SIZE, file_sync.DELETED_ID, file_sync.CUSTOM_DATA FROM file_sync WHERE file_sync.OBJECT_ID=‘23448223’ AND file_sync.OBJECT_TYPE=‘2’ AND file_sync.OBJECT_SUB_TYPE=‘2’ AND file_sync.VERSION=‘22’ AND (file_sync.STATUS=‘2’ AND file_sync.STATUS NOT IN (‘3’,‘4’)) ORDER BY file_sync.DC ASC
2016-01-27 07:59:21 [0.000858] [10.25.64.209] [331349559] [34] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00065493583679199 seconds
2016-01-27 07:59:21 [0.000219] [10.25.64.209] [331349559] [35] [API] [kFileSyncUtils::getReadyFileSyncForKey] INFO: FileSync was found locally
2016-01-27 07:59:21 [0.000269] [10.25.64.209] [331349559] [36] [API] [kFileSyncUtils::getContentsByFileSync] INFO: file was found locally at [/u01/app/kaltura/web/content/generatedUiConf/23/448/ui_conf_23448223__22.features.xml] fgc took [5.9127807617188E-5]
2016-01-27 07:59:21 [0.000191] [10.25.64.209] [331349559] [37] [API] [kFileSyncUtils::file_get_contents] DEBUG: key [object_type:[2], object_id:[23448223], version:[], object_sub_type[3], partner_id[101]], fetch_from_remote_if_no_local [1], strict []
2016-01-27 07:59:21 [0.000133] [10.25.64.209] [331349559] [38] [API] [kFileSyncUtils::getReadyFileSyncForKey] DEBUG: key [object_type:[2], object_id:[23448223], version:[], object_sub_type[3], partner_id[101]], fetch_from_remote_if_no_local [1], strict []
2016-01-27 07:59:21 [0.000633] [10.25.64.209] [331349559] [39] [API] [KalturaStatement->execute] DEBUG: /
node1.test-env[331349559][propel] */ SELECT file_sync.ID, file_sync.PARTNER_ID, file_sync.OBJECT_TYPE, file_sync.OBJECT_ID, file_sync.VERSION, file_sync.OBJECT_SUB_TYPE, file_sync.DC, file_sync.ORIGINAL, file_sync.CREATED_AT, file_sync.UPDATED_AT, file_sync.READY_AT, file_sync.SYNC_TIME, file_sync.STATUS, file_sync.FILE_TYPE, file_sync.LINKED_ID, file_sync.LINK_COUNT, file_sync.FILE_ROOT, file_sync.FILE_PATH, file_sync.FILE_SIZE, file_sync.DELETED_ID, file_sync.CUSTOM_DATA FROM file_sync WHERE file_sync.OBJECT_ID=‘23448223’ AND file_sync.OBJECT_TYPE=‘2’ AND file_sync.OBJECT_SUB_TYPE=‘3’ AND file_sync.VERSION IS NULL AND (file_sync.STATUS=‘2’ AND file_sync.STATUS NOT IN (‘3’,‘4’)) ORDER BY file_sync.DC ASC
2016-01-27 07:59:21 [0.012644] [10.25.64.209] [331349559] [40] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.012321949005127 seconds
2016-01-27 07:59:21 [0.000268] [10.25.64.209] [331349559] [41] [API] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2016-01-27 07:59:21 [0.000133] [10.25.64.209] [331349559] [42] [API] [kFileSyncUtils::file_get_contents] INFO: FileSync not found
2016-01-27 07:59:21 [0.000122] [10.25.64.209] [331349559] [43] [API] [uiConf->getConfFileBySuffix] DEBUG: Conf file of sub type [3] not found for key [object_type:[2], object_id:[23448223], version:[], object_sub_type[3], partner_id[101]]
2016-01-27 07:59:21 [0.004515] [10.25.64.209] [331349559] [44] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.046624898910522 seconds
2016-01-27 07:59:21 [0.000154] [10.25.64.209] [331349559] [45] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.13408207893372 seconds, memory: 13107200
2016-01-27 07:59:21 [0.000235] [10.25.64.209] [331349559] [46] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2016-01-27 07:59:21 [0.000727] [10.25.64.209] [331349559] [47] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00071191787719727
2016-01-27 07:59:21 [0.000131] [10.25.64.209] [331349559] [48] [API] [global] INFO: API-end [0.15285801887512]
2016-01-27 07:59:21 [0.000084] [10.25.64.209] [331349559] [49] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
`

Cheers,

Flav

Hi Flav,

You can create KDP players from the Flash Studio.
However, I would highly recommend you do not. We consider the Flash player [KDP3] as deprecated and no longer provide support for it.

Any reason why you want to use it in particular?

Hi Jess,

At this stage we where only looking at testing the available demo players.
However, as the installation currently stands we cannot test this player.

The sanity test is not reporting any issues and I have two nodes with both reporting the same problem.
Would you know what else could be wrong with the install?

Flav