RTMP issue No Media Found Jupiter 10.7.0

Community Forums Backend Server Support
6

There are a lot of issue like this , https://github.com/kaltura/platform-install-packages/issues/140

but we can not find any solution

7

Can you please paste the output for:
mysql> select * from delivery_profile\G

while masking any sensitive info, of course

8

mysql> select * from delivery_profile\G ;
*************************** 1. row ***************************
id: 1
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 10
system_name: Default_Akamai_HLS_direct
description: Default Akamai HLS direct
url: htp://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 2. row ***************************
id: 2
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 14
system_name: Default HTTP Delivery Profile
description: Default HTTP Delivery Profile
url: htp://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: http
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 3. row ***************************
id: 3
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HLS Live Delivery Profile
type: 1001
system_name: Default_HLS_Live_Delivery_Profile
description: Default HLS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 4. row ***************************
id: 301
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default MPEG-DASH Live Delivery Profile
type: 1003
system_name: Default MPEG-DASH Live Delivery Profile
description: Default MPEG-DASH Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 5. row ***************************
id: 302
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HD Network Live Delivery Profile
type: 1002
system_name: Default_HD_Network_Live_Delivery_Profile
description: Default HD Network Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 6. row ***************************
id: 303
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HDS Live Delivery Profile
type: 1002
system_name: Default_HDS_Live_Delivery_Profile
description: Default HDS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hds
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 7. row ***************************
id: 304
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default RTMP Live Delivery Profile
type: 1005
system_name: Default_RTMP_Live_Delivery_Profile
description: Default RTMP Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: rtmp
is_default: 1
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;s:1:“0”;}
*************************** 8. row ***************************
id: 1001
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HLS segmentation
type: 61
system_name: Kaltura HLS segmentation
description: Kaltura HLS segmentation
url: http://ipAddress:88/hls
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 9. row ***************************
id: 1002
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HDS segmentation
type: 63
system_name: Kaltura HDS segmentation
description: Kaltura HDS segmentation
url: htp://ipAddress:88/hds
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 10. row ***************************
id: 1003
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura DASH segmentation
type: 68
system_name: Kaltura DASH segmentation
description: Kaltura DASH segmentation
url: htp://ipAddress:88/dash
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 11. row ***************************
id: 1004
partner_id: 101
created_at: 2015-03-31 09:19:58
updated_at: 2015-04-01 23:24:54
name: RTMP
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/oflaDemo
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: rtmp,rtmpe,rtmpt,rtmpte
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 12. row ***************************
id: 1005
partner_id: 101
created_at: 2015-03-31 09:38:52
updated_at: 2015-03-31 10:34:36
name: RTMPTest
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: O:14:“kUrlRecognizer”:2:{s:8:" * hosts";s:0:"";s:12:" * uriPrefix";s:0:"";}
tokenizer: O:23:“kAkamaiRtmpUrlTokenizer”:7:{s:10:" * profile";s:0:"";s:7:" * type";s:0:"";s:7:" * aifp";s:0:"";s:12:" * usePrefix";b:0;s:9:" * window";i:0;s:6:" * key";s:0:"";s:18:" * playbackContext";N;}
status: 1
media_protocols: rtmp,rtmpe
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 13. row ***************************
id: 1006
partner_id: 101
created_at: 2015-03-31 10:10:48
updated_at: 2015-03-31 10:34:55
name: rtmp test 1
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 1
media_protocols: rtmp,rtmpe
streamer_type: applehttp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
13 rows in set (0.00 sec)

ERROR:
No query specified

9

I believe running:
mysql> update delivery_profiles set media_protocols=‘rtmp’ where id=1005 limit 1;
should solve it for you.
Try and then if still failing, check kaltlog.

10

Strill Same Issue

2015-04-02 09:03:44 [0.000490] [182.73.244.10] [1271002648] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00035309791564941 seconds
2015-04-02 09:03:44 [0.000225] [182.73.244.10] [1271002648] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for partnerId [101] streamer type [rtmp] and media protocol [rtmp]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(218): KalturaLog::err(‘Delivery ID can…’)

#19 {main}
2015-04-02 09:03:44 [0.000468] [182.73.244.10] [1271002648] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 25 - wrong query attributes, This format is unsupported’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(117): KalturaLog::err(‘exiting on erro…’)

And mysql> select * from delivery_profile\G

select * from delivery_profile\G
*************************** 1. row ***************************
id: 1
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 10
system_name: Default_Akamai_HLS_direct
description: Default Akamai HLS direct
url: htp://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 2. row ***************************
id: 2
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 14
system_name: Default HTTP Delivery Profile
description: Default HTTP Delivery Profile
url: http://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: http
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 3. row ***************************
id: 3
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HLS Live Delivery Profile
type: 1001
system_name: Default_HLS_Live_Delivery_Profile
description: Default HLS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 4. row ***************************
id: 301
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default MPEG-DASH Live Delivery Profile
type: 1003
system_name: Default MPEG-DASH Live Delivery Profile
description: Default MPEG-DASH Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 5. row ***************************
id: 302
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HD Network Live Delivery Profile
type: 1002
system_name: Default_HD_Network_Live_Delivery_Profile
description: Default HD Network Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 6. row ***************************
id: 303
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HDS Live Delivery Profile
type: 1002
system_name: Default_HDS_Live_Delivery_Profile
description: Default HDS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hds
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 7. row ***************************
id: 304
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default RTMP Live Delivery Profile
type: 1005
system_name: Default_RTMP_Live_Delivery_Profile
description: Default RTMP Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: rtmp
is_default: 1
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;s:1:“0”;}
*************************** 8. row ***************************
id: 1001
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HLS segmentation
type: 61
system_name: Kaltura HLS segmentation
description: Kaltura HLS segmentation
url: htp://ipAddress:88/hls
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 9. row ***************************
id: 1002
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HDS segmentation
type: 63
system_name: Kaltura HDS segmentation
description: Kaltura HDS segmentation
url: htp://ipAddress:88/hds
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 10. row ***************************
id: 1003
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura DASH segmentation
type: 68
system_name: Kaltura DASH segmentation
description: Kaltura DASH segmentation
url: http://ipAddress:88/dash
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 11. row ***************************
id: 1004
partner_id: 101
created_at: 2015-03-31 09:19:58
updated_at: 2015-04-02 08:27:11
name: RTMP
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/oflaDemo
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: rtmp
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 12. row ***************************
id: 1005
partner_id: 101
created_at: 2015-03-31 09:38:52
updated_at: 2015-04-02 08:42:42
name: RTMPTest
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: O:14:“kUrlRecognizer”:2:{s:8:" * hosts";s:0:"";s:12:" * uriPrefix";s:0:"";}
tokenizer: O:23:“kAkamaiRtmpUrlTokenizer”:7:{s:10:" * profile";s:0:"";s:7:" * type";s:0:"";s:7:" * aifp";s:0:"";s:12:" * usePrefix";b:0;s:9:" * window";i:0;s:6:" * key";s:0:"";s:18:" * playbackContext";N;}
status: 0
media_protocols: rtmp
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 13. row ***************************
id: 1006
partner_id: 101
created_at: 2015-03-31 10:10:48
updated_at: 2015-03-31 10:34:55
name: rtmp test 1
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 1
media_protocols: rtmp,rtmpe
streamer_type: applehttp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
13 rows in set (0.00 sec)

And Row updated Successfully as you can check 12th row ID with 1005 has media_protocols: rtmp

11

Hii @jess I am waiting for your reply

12

As we see logs kaltura_api_v3.log we find that this query is created

SELECT delivery_profile.ID, delivery_profile.TYPE, delivery_profile.CREATED_AT, delivery_profile.UPDATED_AT, delivery_profile.PARTNER_ID, delivery_profile.NAME, delivery_profile.SYSTEM_NAME, delivery_profile.DESCRIPTION, delivery_profile.URL, delivery_profile.HOST_NAME, delivery_profile.IS_DEFAULT, delivery_profile.PARENT_ID, delivery_profile.RECOGNIZER, delivery_profile.TOKENIZER, delivery_profile.STATUS, delivery_profile.STREAMER_TYPE, delivery_profile.MEDIA_PROTOCOLS, delivery_profile.CUSTOM_DATA FROM delivery_profile WHERE delivery_profile.ID=‘1005’

And when we run this in kaltura database then result come

*************************** 1. row ***************************
ID: 1005
TYPE: 5
CREATED_AT: 2015-03-31 09:38:52
UPDATED_AT: 2015-04-02 08:42:42
PARTNER_ID: 101
NAME: RTMPTest
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://100.100.100.110:5080/ //As per policy we can’t disclose actual IP
HOST_NAME: 100.100.100.110 //As per policy we can’t disclose actual IP
IS_DEFAULT: 0
PARENT_ID: 0
RECOGNIZER: O:14:“kUrlRecognizer”:2:{s:8:" * hosts";s:0:"";s:12:" * uriPrefix";s:0:"";}
TOKENIZER: O:23:“kAkamaiRtmpUrlTokenizer”:7:{s:10:" * profile";s:0:"";s:7:" * type";s:0:"";s:7:" * aifp";s:0:"";s:12:" * usePrefix";b:0;s:9:" * window";i:0;s:6:" * key";s:0:"";s:18:" * playbackContext";N;}
STATUS: 0
STREAMER_TYPE: rtmp
MEDIA_PROTOCOLS: rtmp
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
1 row in set (0.00 sec)

ERROR:
No query specified

but still we get error in KALTLOG

2015-04-06 02:03:28 [0.000518] [182.73.244.10] [1164685984] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00035810470581055 seconds
2015-04-06 02:03:28 [0.000225] [182.73.244.10] [1164685984] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for partnerId [101] streamer type [rtmp] and media protocol [rtmp]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
/opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(219): KalturaLog::err(‘Delivery ID can…’)

19 {main}
2015-04-06 02:03:28 [0.000538] [182.73.244.10] [1164685984] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 25 - wrong query attributes, This format is unsupported’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
/opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(117): KalturaLog::err(‘exiting on erro…’)

13

Hello,

Try:
mysql> update delivery_profile set is_default=1 where partner_id in (0,101);

Thanks,

14

Thanks for reply , but still we have same issue
And Query run successfully 13 rows updated successfully

Output after Query run

update delivery_profile set is_default=1 where partner_id in (0,101);
Query OK, 3 rows affected (0.00 sec)
Rows matched: 13 Changed: 3 Warnings: 0

15

Can you please check the query that returns with no results in the log now?

16

Now we see this query in kaltura_api_v3.log

SELECT delivery_profile.ID, delivery_profile.TYPE, delivery_profile.CREATED_AT, delivery_profile.UPDATED_AT, delivery_profile.PARTNER_ID, delivery_profile.NAME, delivery_profile.SYSTEM_NAME, delivery_profile.DESCRIPTION, delivery_profile.URL, delivery_profile.HOST_NAME, delivery_profile.IS_DEFAULT, delivery_profile.PARENT_ID, delivery_profile.RECOGNIZER, delivery_profile.TOKENIZER, delivery_profile.STATUS, delivery_profile.STREAMER_TYPE, delivery_profile.MEDIA_PROTOCOLS, delivery_profile.CUSTOM_DATA FROM delivery_profile WHERE (delivery_profile.PARTNER_ID IN (‘0’,‘101’) AND delivery_profile.PARTNER_ID=‘101’) LIMIT 10;

And when we run this in our database

*************************** 1. row ***************************
ID: 1004
TYPE: 5
CREATED_AT: 2015-03-31 09:19:58
UPDATED_AT: 2015-04-02 08:27:11
PARTNER_ID: 101
NAME: RTMP
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://ipAddress:5080/oflaDemo
HOST_NAME: ipAddress
IS_DEFAULT: 1
PARENT_ID: 0
RECOGNIZER: NULL
TOKENIZER: NULL
STATUS: 0
STREAMER_TYPE: rtmp
MEDIA_PROTOCOLS: rtmp
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 2. row ***************************
ID: 1005
TYPE: 5
CREATED_AT: 2015-03-31 09:38:52
UPDATED_AT: 2015-04-06 05:46:17
PARTNER_ID: 101
NAME: RTMPTest
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://ipAddress:5080/
HOST_NAME: ipAddress
IS_DEFAULT: 1
PARENT_ID: 0
RECOGNIZER: NULL
TOKENIZER: NULL
STATUS: 0
STREAMER_TYPE: rtmp
MEDIA_PROTOCOLS: rtmp
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 3. row ***************************
ID: 1006
TYPE: 5
CREATED_AT: 2015-03-31 10:10:48
UPDATED_AT: 2015-03-31 10:34:55
PARTNER_ID: 101
NAME: rtmp test 1
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://ipAddress:5080/
HOST_NAME: ipAddress
IS_DEFAULT: 1
PARENT_ID: 0
RECOGNIZER: NULL
TOKENIZER: NULL
STATUS: 1
STREAMER_TYPE: applehttp
MEDIA_PROTOCOLS: rtmp,rtmpe
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
3 rows in set (0.00 sec)

ERROR:
No query specified

17

OK, can you go down the log and find the one causing an exception?

18

here is the log

2015-04-06 06:35:44 [0.009963] [182.73.244.10] [1165790430] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2015-04-06 06:35:44 [0.000282] [182.73.244.10] [1165790430] [API] [global] INFO: API-start pid:1467
2015-04-06 06:35:44 [0.001746] [182.73.244.10] [1165790430] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[service] => stats
[action] => reportError
[kalsig] => c2ce9cbc950a8011658664830cacae80
[errorMessage] => pid: 101| uiconfId: 23448276| referrer: htp://104.239.197.32/index.php/kmc/kmc4#content|manage| resourceUrl: htp://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==
| Flavor index : 0| Error ID: 1009| Error Message: | Stack Trace: null| Initial flavor index: 0| mediaUrl: http://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

[ignoreNull] => 1
[ks] => YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7
[apiVersion] => 3.1.5
[clientTag] => kdp:v3.9.9
[errorCode] => mediaError
[partnerId] => 101

)
]
2015-04-06 06:35:44 [0.005633] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [stats], action [reporterror], reqIndex [1] with params Array
(
[0] => mediaError
[1] => pid: 101| uiconfId: 23448276| referrer: htp://104.239.197.32/index.php/kmc/kmc4#content|manage| resourceUrl: htp://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==
| Flavor index : 0| Error ID: 1009| Error Message: | Stack Trace: null| Initial flavor index: 0| mediaUrl: htp://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMpDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

)

2015-04-06 06:35:44 [0.023468] [182.73.244.10] [1165790430] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.00051116943359375 seconds to mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2015-04-06 06:35:44 [0.000452] [182.73.244.10] [1165790430] [API] [Propel::initConnection] NOTICE: total conn took 0.0011351108551025 mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2015-04-06 06:35:44 [0.000729] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /* new-kaltura-ce[1165790430][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘steve@babyflix.net’ AND kuser.STATUS<>‘2’ ORDER BY kuser.UPDATED_AT DESC LIMIT 1
2015-04-06 06:35:44 [0.000788] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00066113471984863 seconds
2015-04-06 06:35:44 [0.012681] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: / new-kaltura-ce[1165790430][propel] / SELECT invalid_session.ID, invalid_session.KS, invalid_session.KS_VALID_UNTIL, invalid_session.CREATED_AT, invalid_session.ACTIONS_LIMIT, invalid_session.TYPE FROM invalid_session WHERE (invalid_session.TYPE=‘0’ AND invalid_session.KS=‘a80eb8751d084eed95bad6a29d6e4dc038fc4add’) LIMIT 1
2015-04-06 06:35:44 [0.000458] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00027704238891602 seconds
2015-04-06 06:35:44 [0.005019] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: / new-kaltura-ce[1165790430][propel] / SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_END_USER_REPORTS’ ORDER BY permission.STATUS ASC LIMIT 1
2015-04-06 06:35:44 [0.000443] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00029110908508301 seconds
2015-04-06 06:35:44 [0.002897] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: / new-kaltura-ce[1165790430][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘steve@babyflix.net’ AND kuser.STATUS<>‘2’ LIMIT 1
2015-04-06 06:35:44 [0.000467] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00033402442932129 seconds
2015-04-06 06:35:44 [0.000545] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: / new-kaltura-ce[1165790430][propel] / SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE partner.ID='101’
2015-04-06 06:35:44 [0.000398] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00027108192443848 seconds
2015-04-06 06:35:44 [0.002440] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: / new-kaltura-ce[1165790430][propel] / SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM kuser_to_user_role WHERE kuser_to_user_role.KUSER_ID='9’
2015-04-06 06:35:44 [0.000293] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00016522407531738 seconds
2015-04-06 06:35:44 [0.002405] [182.73.244.10] [1165790430] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_101_internal_0] map hash [c06486beced02e0ced7fee69290b5204] in layer [apcSerialized]
2015-04-06 06:35:44 [0.001439] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: / new-kaltura-ce[1165790430][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_ENTITLEMENT’ ORDER BY permission.STATUS ASC LIMIT 1
2015-04-06 06:35:44 [0.000401] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00025796890258789 seconds
2015-04-06 06:35:44 [0.000235] [182.73.244.10] [1165790430] [API] [KalturaActionReflector->initService] DEBUG: Create or retrieve instance of action class [StatsService]
2015-04-06 06:35:44 [0.000206] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2015-04-06 06:35:44 [0.000468] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.00045680999755859 seconds
2015-04-06 06:35:44 [0.000105] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.061108827590942 seconds, memory: 16252928
2015-04-06 06:35:44 [0.000186] [182.73.244.10] [1165790430] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2015-04-06 06:35:44 [0.000151] [182.73.244.10] [1165790430] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00014710426330566
2015-04-06 06:35:44 [0.000094] [182.73.244.10] [1165790430] [API] [global] INFO: API-end [0.074331998825073]
2015-04-06 06:35:44 [0.000084] [182.73.244.10] [1165790430] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
^C

19

I think this is the error

[ignoreNull] => 1
[ks] => YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7
[apiVersion] => 3.1.5
[clientTag] => kdp:v3.9.9
[errorCode] => mediaError
[partnerId] => 101

20

In error log that we send you , if we click on this URL then

104.239.197.32/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

then this XML is open

0_43d3opa1 video/x-flv recorded 16.96 rtmp://104.239.197.32:5080/
21

Now in Kaltlog error is change

/opt/kaltura/log/kaltura_apache_errors.log <==
[Mon Apr 06 14:50:51 2015] [error] [client 182.73.244.10] File does not exist: /opt/kaltura/app/alpha/web/fcs, referer: http://104.239.197.32/index.php/kmc/kmc4

22

And in red5 logs we see this

[INFO] [http-nio-0.0.0.0-5080-exec-3] org.apache.coyote.http11.Http11NioProcessor - Error parsing HTTP request header
Note: further occurrences of HTTP header parsing errors will be logged at DEBUG level.
[INFO] [RTMPConnectionExecutor#MPX0CP2VKDXAW-1] org.red5.demos.oflaDemo.Application - W3C x-category:session x-event:connect c-ip:182.73.244.10 c-client-id:MPX0CP2VKDXAW
[INFO] [RTMPConnectionExecutor#MPX0CP2VKDXAW-1] org.red5.demos.oflaDemo.Application - oflaDemo appConnect
[INFO] [RTMPConnectionExecutor#MPX0CP2VKDXAW-1] org.red5.server.stream.ProviderService - File was null or did not exist: mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_za3xjihh/forceproxy/true/name/a.mp4
[INFO] [Red5_Scheduler_Worker-1] org.red5.demos.oflaDemo.Application - W3C x-category:stream x-event:play c-ip:182.73.244.10 x-sname:7c923e75-8460-4f9b-bc6e-51743235ab9e
[INFO] [RTMPConnectionExecutor#MPX0CP2VKDXAW-1] org.red5.server.stream.ProviderService - File was null or did not exist: mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_za3xjihh/forceproxy/true/name/a.mp4
[INFO] [RTMPConnectionExecutor#MPX0CP2VKDXAW-1] org.red5.server.stream.ProviderService - File was null or did not exist: mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_za3xjihh/forceproxy/true/name/a.mp4
[INFO] [Red5_Scheduler_Worker-28] org.red5.demos.oflaDemo.Application - W3C x-category:stream x-event:pause c-ip:182.73.244.10 x-sname:7c923e75-8460-4f9b-bc6e-51743235ab9e
[INFO] [Red5_Scheduler_Worker-3] org.red5.server.stream.ProviderService - File was null or did not exist: mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_za3xjihh/forceproxy/true/name/a.mp4
[INFO] [Red5_Scheduler_Worker-3] org.red5.demos.oflaDemo.Application - W3C x-category:stream x-event:stop c-ip:182.73.244.10 cs-bytes:3953 sc-bytes:3521 x-sname:7c923e75-8460-4f9b-bc6e-51743235ab9e x-file-length:1 x-file-size:-1 x-name:mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_za3xjihh/forceproxy/true/name/a.mp4
[INFO] [Red5_Scheduler_Worker-31] org.red5.demos.oflaDemo.Application - W3C x-category:stream x-event:pause c-ip:182.73.244.10 x-sname:7c923e75-8460-4f9b-bc6e-51743235ab9e

1 Like
23

@jess we are waiting for your reply

24

This URL is generated when we play video in RTMP streaming in preview and ebedded mode

http://104.239.197.32/p/101/sp/10100/playManifest/entryId/0_iobf6mtg/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/NWIxYTQ0YjkxYTUyNTZhZWEwOWY1NjBlYjY3MGZlMzU2NjkzZDFlNXwxMDE7MTAxOzE0Mjg1NjYxMzU7MjsxNDI4NDc5NzM1LjA2ODY7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448424/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

And its response is

> <manifest xmlns="http://ns.adobe.com/f4m/1.0">
> <id>0_iobf6mtg</id>
> <mimeType>video/x-flv</mimeType>
> <streamType>recorded</streamType>
> <duration>177</duration>
> <baseURL>rtmp://104.239.197.32:5080/oflaDemo</baseURL>
> <media url="mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_za3xjihh/forceproxy/true/name/a.mp4" bitrate="410" width="480" height="272"/>
> <media url="mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_4iaplzs9/forceproxy/true/name/a.mp4" bitrate="544" width="640" height="360"/>
> <media url="mp4:p/101/sp/10100/serveFlavor/entryId/0_iobf6mtg/v/2/flavorId/0_5xnormkr/forceproxy/true/name/a.mp4" bitrate="609" width="848" height="480"/>
> </manifest>
25

Can you please check our baseURL , we think there is issue with it