RTMP issue No Media Found Jupiter 10.7.0

Hello ,
We are using Kaltura Jupiter-10.7.0 community edition,

we follow this post to install kaltura-red5 , and everything works fine

https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.8.0/doc/rpm-cluster-deployment-instructions.md
We are able to view video RTMP,RTMPE on ipAddress:5080/oflaDemo/

And in KMC (preview embedded ) we are able to view video in KALTURA AUTO and HTTP PROGRESSIVE DOWNLOAD

but when we select RTMP Streaming we get error Media Not found

Please help me to solve this issue

Hello,

In order for this to work, you need to go to admin console, and, in the the row for your partner, under the ‘profiles’ selectbox, choose ‘delivery profiles’ and then create an RTMP one, inputting relevant info.

Then edit /opt/kaltura/app/configurations/local.ini and set rtmp_url to point to your Red5 server and reload Apache

Thanks,

1 Like

Thanks for your reply
I did the same what you mentioned in your reply with below values :

Delivery Profile ID: 1004
Related Publisher ID*:101
Delivery profile name*:RTMP
Delivery Status:Active
Delivery profile Type*:RTMP
Streamer Type*:RTMP
Supported Media Protocols:rtmp,rtmpe,rtmpt,rtmpte
Delivery profile URL*:ipAddress:5080
Recognizer type:no recognizer
Tokenizer type: no tokenizer

edit file /opt/kaltura/app/configurations/local.ini , and set rtmp_url = ipAddress:5080

and restart our apache by /etc/init.d/httpd stop /etc/init.d/httpd start

Still we are facing the same issue , we can’t able to upload image due to new User

Hello,

Can you explain what exactly is the problem? also, while taking the action that fails, please run ‘kaltlog’ in the shell and look at the output.

When we open kaltlog and run the RTMP in preview embedded then this error comes

2015-04-01 09:39:40 [0.000438] [182.73.244.10] [430112218] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00028300285339355 seconds
2015-04-01 09:39:40 [0.000242] [182.73.244.10] [430112218] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for partnerId [101] streamer type [rtmp] and media protocol [rtmp]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82

And in Admin console we can see this for partner ID 101

Delivery Profile ID: 1004
Related Publisher ID*:101
Delivery profile name*:RTMP
Delivery Status:Active
Delivery profile Type*:RTMP
Streamer Type*:RTMP
Supported Media Protocols:rtmp,rtmpe,rtmpt,rtmpte
Delivery profile URL*:ipAddress:5080
Recognizer type:no recognizer
Tokenizer type: no tokenizer

There are a lot of issue like this , https://github.com/kaltura/platform-install-packages/issues/140

but we can not find any solution

Can you please paste the output for:
mysql> select * from delivery_profile\G

while masking any sensitive info, of course

mysql> select * from delivery_profile\G ;
*************************** 1. row ***************************
id: 1
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 10
system_name: Default_Akamai_HLS_direct
description: Default Akamai HLS direct
url: htp://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 2. row ***************************
id: 2
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 14
system_name: Default HTTP Delivery Profile
description: Default HTTP Delivery Profile
url: htp://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: http
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 3. row ***************************
id: 3
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HLS Live Delivery Profile
type: 1001
system_name: Default_HLS_Live_Delivery_Profile
description: Default HLS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 4. row ***************************
id: 301
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default MPEG-DASH Live Delivery Profile
type: 1003
system_name: Default MPEG-DASH Live Delivery Profile
description: Default MPEG-DASH Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 5. row ***************************
id: 302
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HD Network Live Delivery Profile
type: 1002
system_name: Default_HD_Network_Live_Delivery_Profile
description: Default HD Network Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 6. row ***************************
id: 303
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HDS Live Delivery Profile
type: 1002
system_name: Default_HDS_Live_Delivery_Profile
description: Default HDS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hds
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 7. row ***************************
id: 304
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default RTMP Live Delivery Profile
type: 1005
system_name: Default_RTMP_Live_Delivery_Profile
description: Default RTMP Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: rtmp
is_default: 1
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;s:1:“0”;}
*************************** 8. row ***************************
id: 1001
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HLS segmentation
type: 61
system_name: Kaltura HLS segmentation
description: Kaltura HLS segmentation
url: http://ipAddress:88/hls
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 9. row ***************************
id: 1002
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HDS segmentation
type: 63
system_name: Kaltura HDS segmentation
description: Kaltura HDS segmentation
url: htp://ipAddress:88/hds
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 10. row ***************************
id: 1003
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura DASH segmentation
type: 68
system_name: Kaltura DASH segmentation
description: Kaltura DASH segmentation
url: htp://ipAddress:88/dash
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 11. row ***************************
id: 1004
partner_id: 101
created_at: 2015-03-31 09:19:58
updated_at: 2015-04-01 23:24:54
name: RTMP
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/oflaDemo
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: rtmp,rtmpe,rtmpt,rtmpte
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 12. row ***************************
id: 1005
partner_id: 101
created_at: 2015-03-31 09:38:52
updated_at: 2015-03-31 10:34:36
name: RTMPTest
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: O:14:“kUrlRecognizer”:2:{s:8:" * hosts";s:0:"";s:12:" * uriPrefix";s:0:"";}
tokenizer: O:23:“kAkamaiRtmpUrlTokenizer”:7:{s:10:" * profile";s:0:"";s:7:" * type";s:0:"";s:7:" * aifp";s:0:"";s:12:" * usePrefix";b:0;s:9:" * window";i:0;s:6:" * key";s:0:"";s:18:" * playbackContext";N;}
status: 1
media_protocols: rtmp,rtmpe
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 13. row ***************************
id: 1006
partner_id: 101
created_at: 2015-03-31 10:10:48
updated_at: 2015-03-31 10:34:55
name: rtmp test 1
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 1
media_protocols: rtmp,rtmpe
streamer_type: applehttp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
13 rows in set (0.00 sec)

ERROR:
No query specified

I believe running:
mysql> update delivery_profiles set media_protocols=‘rtmp’ where id=1005 limit 1;
should solve it for you.
Try and then if still failing, check kaltlog.

Strill Same Issue

2015-04-02 09:03:44 [0.000490] [182.73.244.10] [1271002648] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00035309791564941 seconds
2015-04-02 09:03:44 [0.000225] [182.73.244.10] [1271002648] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for partnerId [101] streamer type [rtmp] and media protocol [rtmp]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(218): KalturaLog::err(‘Delivery ID can…’)

#19 {main}
2015-04-02 09:03:44 [0.000468] [182.73.244.10] [1271002648] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 25 - wrong query attributes, This format is unsupported’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(117): KalturaLog::err(‘exiting on erro…’)

And mysql> select * from delivery_profile\G

select * from delivery_profile\G
*************************** 1. row ***************************
id: 1
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 10
system_name: Default_Akamai_HLS_direct
description: Default Akamai HLS direct
url: htp://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 2. row ***************************
id: 2
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HTTP Delivery Profile
type: 14
system_name: Default HTTP Delivery Profile
description: Default HTTP Delivery Profile
url: http://ipAddress:80
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: http
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 3. row ***************************
id: 3
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HLS Live Delivery Profile
type: 1001
system_name: Default_HLS_Live_Delivery_Profile
description: Default HLS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 4. row ***************************
id: 301
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default MPEG-DASH Live Delivery Profile
type: 1003
system_name: Default MPEG-DASH Live Delivery Profile
description: Default MPEG-DASH Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 5. row ***************************
id: 302
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HD Network Live Delivery Profile
type: 1002
system_name: Default_HD_Network_Live_Delivery_Profile
description: Default HD Network Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 6. row ***************************
id: 303
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default HDS Live Delivery Profile
type: 1002
system_name: Default_HDS_Live_Delivery_Profile
description: Default HDS Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hds
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 7. row ***************************
id: 304
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Default RTMP Live Delivery Profile
type: 1005
system_name: Default_RTMP_Live_Delivery_Profile
description: Default RTMP Live Delivery Profile
url: NULL
host_name: NULL
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: rtmp
is_default: 1
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;s:1:“0”;}
*************************** 8. row ***************************
id: 1001
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HLS segmentation
type: 61
system_name: Kaltura HLS segmentation
description: Kaltura HLS segmentation
url: htp://ipAddress:88/hls
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: applehttp
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 9. row ***************************
id: 1002
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura HDS segmentation
type: 63
system_name: Kaltura HDS segmentation
description: Kaltura HDS segmentation
url: htp://ipAddress:88/hds
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: hdnetworkmanifest
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 10. row ***************************
id: 1003
partner_id: 0
created_at: 2015-03-26 07:39:38
updated_at: 2015-03-26 07:39:38
name: Kaltura DASH segmentation
type: 68
system_name: Kaltura DASH segmentation
description: Kaltura DASH segmentation
url: http://ipAddress:88/dash
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: NULL
streamer_type: mpegdash
is_default: 1
parent_id: 0
custom_data: NULL
*************************** 11. row ***************************
id: 1004
partner_id: 101
created_at: 2015-03-31 09:19:58
updated_at: 2015-04-02 08:27:11
name: RTMP
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/oflaDemo
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 0
media_protocols: rtmp
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 12. row ***************************
id: 1005
partner_id: 101
created_at: 2015-03-31 09:38:52
updated_at: 2015-04-02 08:42:42
name: RTMPTest
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: O:14:“kUrlRecognizer”:2:{s:8:" * hosts";s:0:"";s:12:" * uriPrefix";s:0:"";}
tokenizer: O:23:“kAkamaiRtmpUrlTokenizer”:7:{s:10:" * profile";s:0:"";s:7:" * type";s:0:"";s:7:" * aifp";s:0:"";s:12:" * usePrefix";b:0;s:9:" * window";i:0;s:6:" * key";s:0:"";s:18:" * playbackContext";N;}
status: 0
media_protocols: rtmp
streamer_type: rtmp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 13. row ***************************
id: 1006
partner_id: 101
created_at: 2015-03-31 10:10:48
updated_at: 2015-03-31 10:34:55
name: rtmp test 1
type: 5
system_name: NULL
description: NULL
url: rtmp://ipAddress:5080/
host_name: ipAddress
recognizer: NULL
tokenizer: NULL
status: 1
media_protocols: rtmp,rtmpe
streamer_type: applehttp
is_default: 0
parent_id: 0
custom_data: a:1:{s:12:“enforceRtmpe”;b:0;}
13 rows in set (0.00 sec)

And Row updated Successfully as you can check 12th row ID with 1005 has media_protocols: rtmp

Hii @jess I am waiting for your reply

As we see logs kaltura_api_v3.log we find that this query is created

SELECT delivery_profile.ID, delivery_profile.TYPE, delivery_profile.CREATED_AT, delivery_profile.UPDATED_AT, delivery_profile.PARTNER_ID, delivery_profile.NAME, delivery_profile.SYSTEM_NAME, delivery_profile.DESCRIPTION, delivery_profile.URL, delivery_profile.HOST_NAME, delivery_profile.IS_DEFAULT, delivery_profile.PARENT_ID, delivery_profile.RECOGNIZER, delivery_profile.TOKENIZER, delivery_profile.STATUS, delivery_profile.STREAMER_TYPE, delivery_profile.MEDIA_PROTOCOLS, delivery_profile.CUSTOM_DATA FROM delivery_profile WHERE delivery_profile.ID=‘1005’

And when we run this in kaltura database then result come

*************************** 1. row ***************************
ID: 1005
TYPE: 5
CREATED_AT: 2015-03-31 09:38:52
UPDATED_AT: 2015-04-02 08:42:42
PARTNER_ID: 101
NAME: RTMPTest
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://100.100.100.110:5080/ //As per policy we can’t disclose actual IP
HOST_NAME: 100.100.100.110 //As per policy we can’t disclose actual IP
IS_DEFAULT: 0
PARENT_ID: 0
RECOGNIZER: O:14:“kUrlRecognizer”:2:{s:8:" * hosts";s:0:"";s:12:" * uriPrefix";s:0:"";}
TOKENIZER: O:23:“kAkamaiRtmpUrlTokenizer”:7:{s:10:" * profile";s:0:"";s:7:" * type";s:0:"";s:7:" * aifp";s:0:"";s:12:" * usePrefix";b:0;s:9:" * window";i:0;s:6:" * key";s:0:"";s:18:" * playbackContext";N;}
STATUS: 0
STREAMER_TYPE: rtmp
MEDIA_PROTOCOLS: rtmp
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
1 row in set (0.00 sec)

ERROR:
No query specified

but still we get error in KALTLOG

2015-04-06 02:03:28 [0.000518] [182.73.244.10] [1164685984] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00035810470581055 seconds
2015-04-06 02:03:28 [0.000225] [182.73.244.10] [1164685984] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for partnerId [101] streamer type [rtmp] and media protocol [rtmp]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
/opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(219): KalturaLog::err(‘Delivery ID can…’)

19 {main}
2015-04-06 02:03:28 [0.000538] [182.73.244.10] [1164685984] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 25 - wrong query attributes, This format is unsupported’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
/opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(117): KalturaLog::err(‘exiting on erro…’)

Hello,

Try:
mysql> update delivery_profile set is_default=1 where partner_id in (0,101);

Thanks,

Thanks for reply , but still we have same issue
And Query run successfully 13 rows updated successfully

Output after Query run

update delivery_profile set is_default=1 where partner_id in (0,101);
Query OK, 3 rows affected (0.00 sec)
Rows matched: 13 Changed: 3 Warnings: 0

Can you please check the query that returns with no results in the log now?

Now we see this query in kaltura_api_v3.log

SELECT delivery_profile.ID, delivery_profile.TYPE, delivery_profile.CREATED_AT, delivery_profile.UPDATED_AT, delivery_profile.PARTNER_ID, delivery_profile.NAME, delivery_profile.SYSTEM_NAME, delivery_profile.DESCRIPTION, delivery_profile.URL, delivery_profile.HOST_NAME, delivery_profile.IS_DEFAULT, delivery_profile.PARENT_ID, delivery_profile.RECOGNIZER, delivery_profile.TOKENIZER, delivery_profile.STATUS, delivery_profile.STREAMER_TYPE, delivery_profile.MEDIA_PROTOCOLS, delivery_profile.CUSTOM_DATA FROM delivery_profile WHERE (delivery_profile.PARTNER_ID IN (‘0’,‘101’) AND delivery_profile.PARTNER_ID=‘101’) LIMIT 10;

And when we run this in our database

*************************** 1. row ***************************
ID: 1004
TYPE: 5
CREATED_AT: 2015-03-31 09:19:58
UPDATED_AT: 2015-04-02 08:27:11
PARTNER_ID: 101
NAME: RTMP
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://ipAddress:5080/oflaDemo
HOST_NAME: ipAddress
IS_DEFAULT: 1
PARENT_ID: 0
RECOGNIZER: NULL
TOKENIZER: NULL
STATUS: 0
STREAMER_TYPE: rtmp
MEDIA_PROTOCOLS: rtmp
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 2. row ***************************
ID: 1005
TYPE: 5
CREATED_AT: 2015-03-31 09:38:52
UPDATED_AT: 2015-04-06 05:46:17
PARTNER_ID: 101
NAME: RTMPTest
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://ipAddress:5080/
HOST_NAME: ipAddress
IS_DEFAULT: 1
PARENT_ID: 0
RECOGNIZER: NULL
TOKENIZER: NULL
STATUS: 0
STREAMER_TYPE: rtmp
MEDIA_PROTOCOLS: rtmp
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
*************************** 3. row ***************************
ID: 1006
TYPE: 5
CREATED_AT: 2015-03-31 10:10:48
UPDATED_AT: 2015-03-31 10:34:55
PARTNER_ID: 101
NAME: rtmp test 1
SYSTEM_NAME: NULL
DESCRIPTION: NULL
URL: rtmp://ipAddress:5080/
HOST_NAME: ipAddress
IS_DEFAULT: 1
PARENT_ID: 0
RECOGNIZER: NULL
TOKENIZER: NULL
STATUS: 1
STREAMER_TYPE: applehttp
MEDIA_PROTOCOLS: rtmp,rtmpe
CUSTOM_DATA: a:1:{s:12:“enforceRtmpe”;b:0;}
3 rows in set (0.00 sec)

ERROR:
No query specified

OK, can you go down the log and find the one causing an exception?

here is the log

2015-04-06 06:35:44 [0.009963] [182.73.244.10] [1165790430] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2015-04-06 06:35:44 [0.000282] [182.73.244.10] [1165790430] [API] [global] INFO: API-start pid:1467
2015-04-06 06:35:44 [0.001746] [182.73.244.10] [1165790430] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[service] => stats
[action] => reportError
[kalsig] => c2ce9cbc950a8011658664830cacae80
[errorMessage] => pid: 101| uiconfId: 23448276| referrer: htp://104.239.197.32/index.php/kmc/kmc4#content|manage| resourceUrl: htp://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==
| Flavor index : 0| Error ID: 1009| Error Message: | Stack Trace: null| Initial flavor index: 0| mediaUrl: http://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

[ignoreNull] => 1
[ks] => YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7
[apiVersion] => 3.1.5
[clientTag] => kdp:v3.9.9
[errorCode] => mediaError
[partnerId] => 101

)
]
2015-04-06 06:35:44 [0.005633] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [stats], action [reporterror], reqIndex [1] with params Array
(
[0] => mediaError
[1] => pid: 101| uiconfId: 23448276| referrer: htp://104.239.197.32/index.php/kmc/kmc4#content|manage| resourceUrl: htp://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==
| Flavor index : 0| Error ID: 1009| Error Message: | Stack Trace: null| Initial flavor index: 0| mediaUrl: htp://104.239.197.32:80/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMpDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

)

2015-04-06 06:35:44 [0.023468] [182.73.244.10] [1165790430] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.00051116943359375 seconds to mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2015-04-06 06:35:44 [0.000452] [182.73.244.10] [1165790430] [API] [Propel::initConnection] NOTICE: total conn took 0.0011351108551025 mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2015-04-06 06:35:44 [0.000729] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /* new-kaltura-ce[1165790430][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘steve@babyflix.net’ AND kuser.STATUS<>‘2’ ORDER BY kuser.UPDATED_AT DESC LIMIT 1
2015-04-06 06:35:44 [0.000788] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00066113471984863 seconds
2015-04-06 06:35:44 [0.012681] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /
new-kaltura-ce[1165790430][propel] / SELECT invalid_session.ID, invalid_session.KS, invalid_session.KS_VALID_UNTIL, invalid_session.CREATED_AT, invalid_session.ACTIONS_LIMIT, invalid_session.TYPE FROM invalid_session WHERE (invalid_session.TYPE=‘0’ AND invalid_session.KS=‘a80eb8751d084eed95bad6a29d6e4dc038fc4add’) LIMIT 1
2015-04-06 06:35:44 [0.000458] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00027704238891602 seconds
2015-04-06 06:35:44 [0.005019] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /
new-kaltura-ce[1165790430][propel] / SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_END_USER_REPORTS’ ORDER BY permission.STATUS ASC LIMIT 1
2015-04-06 06:35:44 [0.000443] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00029110908508301 seconds
2015-04-06 06:35:44 [0.002897] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /
new-kaltura-ce[1165790430][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘steve@babyflix.net’ AND kuser.STATUS<>‘2’ LIMIT 1
2015-04-06 06:35:44 [0.000467] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00033402442932129 seconds
2015-04-06 06:35:44 [0.000545] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /
new-kaltura-ce[1165790430][propel] / SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE partner.ID='101’
2015-04-06 06:35:44 [0.000398] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00027108192443848 seconds
2015-04-06 06:35:44 [0.002440] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /
new-kaltura-ce[1165790430][propel] / SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM kuser_to_user_role WHERE kuser_to_user_role.KUSER_ID='9’
2015-04-06 06:35:44 [0.000293] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00016522407531738 seconds
2015-04-06 06:35:44 [0.002405] [182.73.244.10] [1165790430] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_101_internal_0] map hash [c06486beced02e0ced7fee69290b5204] in layer [apcSerialized]
2015-04-06 06:35:44 [0.001439] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: /
new-kaltura-ce[1165790430][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_ENTITLEMENT’ ORDER BY permission.STATUS ASC LIMIT 1
2015-04-06 06:35:44 [0.000401] [182.73.244.10] [1165790430] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00025796890258789 seconds
2015-04-06 06:35:44 [0.000235] [182.73.244.10] [1165790430] [API] [KalturaActionReflector->initService] DEBUG: Create or retrieve instance of action class [StatsService]
2015-04-06 06:35:44 [0.000206] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2015-04-06 06:35:44 [0.000468] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.00045680999755859 seconds
2015-04-06 06:35:44 [0.000105] [182.73.244.10] [1165790430] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.061108827590942 seconds, memory: 16252928
2015-04-06 06:35:44 [0.000186] [182.73.244.10] [1165790430] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2015-04-06 06:35:44 [0.000151] [182.73.244.10] [1165790430] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00014710426330566
2015-04-06 06:35:44 [0.000094] [182.73.244.10] [1165790430] [API] [global] INFO: API-end [0.074331998825073]
2015-04-06 06:35:44 [0.000084] [182.73.244.10] [1165790430] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
^C

I think this is the error

[ignoreNull] => 1
[ks] => YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7
[apiVersion] => 3.1.5
[clientTag] => kdp:v3.9.9
[errorCode] => mediaError
[partnerId] => 101

In error log that we send you , if we click on this URL then

104.239.197.32/p/101/sp/10100/playManifest/entryId/0_43d3opa1/format/rtmp/protocol/rtmp/cdnHost/104.239.197.32/ks/YTgwZWI4NzUxZDA4NGVlZDk1YmFkNmEyOWQ2ZTRkYzAzOGZjNGFkZHwxMDE7MTAxOzE0MjgzODMwNDQ7MjsxNDI4Mjk2NjQ0LjEyMTU7c3RldmVAYmFieWZsaXgubmV0O2Rpc2FibGVlbnRpdGxlbWVudDs7/uiConfId/23448276/a/a.f4m?referrer=aHR0cDovLzEwNC4yMzkuMTk3LjMyL2luZGV4LnBocC9rbWMva21jNCNjb250ZW50fG1hbmFnZQ==

then this XML is open

0_43d3opa1 video/x-flv recorded 16.96 rtmp://104.239.197.32:5080/