We have a web app and we use the Kaltura Player to show our videos. Up until a few days ago we had a very high success rate when viewing videos, some where around 95%. Now the opposite has happened, we have a 95% failure rate. When we attempt to invoke the player via a URL the HTML iFrame displays with a dialog in the middle of the screen with “Error” in the title, and “No source video was found” in the body.
We wait for the Kaltura “Conversion” to complete. We’ve verified all the arguments in the player URL.
What further can we do to trouble shoot our problem?
Thanks for any help,