Hey,
So, I am not sure what happened, but my studio is having issues.
Any insight would be greatly appreciated.
If I go into the ‘studio’ my customize player says “This player requires updating”. I click the update button, it does it’s thing (and appears successful).
However, when I navigate away and back to studio it requires me to update again.
As such, I can not edit/update this player.
If I create a new player, I have no preview window.
When I save it it says it was successful, however, it also has the "This player requires updating"
If I click update, I get an error that says “Error updating UIConf:”
If i run the sanity check I only have one failure: [check_studio_index_page] [FAILED, RC: 1] - [.476756658]
In the case of an existing player, I’m not seeing any errors
In the case of the new player, kaltlog throws an error.
[Wed Jan 07 13:39:47 2015] [error] [client 10.1.0.223] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘An error occurred when trying to retrieve uiConfFile’ in /opt/kaltura/web/html5/html5lib/v2.24/modules/KalturaSupport/UiConfResult.php:89\nStack trace:\n#0 /opt/kaltura/web/html5/html5lib/v2.24/modules/KalturaSupport/UiConfResult.php(43): UiConfResult->loadUiConf()\n#1 /opt/kaltura/web/html5/html5lib/v2.24/modules/KalturaSupport/KalturaCommon.php(122): UiConfResult->__construct(Object(RequestHelper), Object(KalturaClientHelper), Object(KalturaCache), Object(KalturaLogger), Object(KalturaUtils))\n#2 /opt/kaltura/web/html5/html5lib/v2.24/includes/Pimple.php(122): {closure}(Object(Pimple))\n#3 /opt/kaltura/web/html5/html5lib/v2.24/includes/Pimple.php(83): {closure}(Object(Pimple))\n#4 /opt/kaltura/web/html5/html5lib/v2.24/modules/KalturaSupport/apiServices/mweUpgradePlayer.php(10): Pimple->offsetGet(‘uiconf_result’)\n#5 /opt/kaltura/web/html5/html5lib/v2.24/services.php(30): mweUpgradePlayer->run()\n#6 /opt/kaltura/web/html5/html5lib/v2.24/services.php(21): mwEmbedApi->handle in /opt/kaltura/web/html5/html5lib/v2.24/modules/KalturaSupport/UiConfResult.php on line 89,
Thanks in advance,
edit (more info):
If i pull the records from the ui_conf table, the conf_file_path is for a non-existent file
Is there anything that prevents these files from being written?
The permissions look ok.
The directory is root:kaltura and the files are a mix of root:kaltura and apache:kaltura
Adam