Player not working fresh installation

stefano_dal_pos · May 14, 2019, 7:18am

Hi all i have a problem in fresh installation, player load, and downaload content but content don’t start,
here the kaltog
[Tue May 14 07:13:32.658717 2019] [:error] [pid 18439] [client 172.31.28.149:53736] PHP Notice: Undefined index: scheme in /opt/kaltura/app/alpha/lib/model/DeliveryProfileAkamaiAppleHttpDirect.php on line 27, referer: http://kaltura.digitalbees.it/index.php/extwidget/preview/partner_id/102/uiconf_id/23448172/entry_id/0_wo6e6tgn/embed/auto?&flashvars[streamerType]=auto
[Tue May 14 07:13:32.658745 2019] [:error] [pid 18439] [client 172.31.28.149:53736] PHP Notice: Undefined index: host in /opt/kaltura/app/alpha/lib/model/DeliveryProfileAkamaiAppleHttpDirect.php on line 27, referer: http://kaltura.digitalbees.it/index.php/extwidget/preview/partner_id/102/uiconf_id/23448172/entry_id/0_wo6e6tgn/embed/auto?&flashvars[streamerType]=auto

can you help me?

jess · May 14, 2019, 9:20am

If you run a HTTP sniffer and hit play, you’ll see the following playManifest request:

http://kaltura.digitalbees.it/p/102/sp/10200/playManifest/entryId/0_wo6e6tgn/flavorIds/0_7mby782k/format/applehttp/protocol/http/a.m3u8

That currently returns:

http://:/i/kaltura.digitalbees.itp/102/sp/10200/serveFlavor/entryId/0_wo6e6tgn/v/2/ev/4/flavorId/0_7mby782k/index_0_av.m3u8

Obviously, that URI doesn’t exist (the hostname is not even a valid one) and so, no playback.

Please ensure the delivery profile (kaltura.delivery_profile) has the correct values.

Cheers,

stefano_dal_pos · May 14, 2019, 9:39am

where can i find it?

jess · May 14, 2019, 11:22am

stefano_dal_pos · May 14, 2019, 11:44am

Infact, is the first thing i thought it was but all delivery profile has the right hostname