New Player not Working


#1

I have recently installed Kaltura CE, everything appeared to install fine and for the most part everything looks to be working OK. I have uploaded a video and if I go to the video properties in KMC>Content>Entries and click on the Preview and Embed option a flash player is initially shown and the video plays fine. For our purposes we need a player that has an option to download the file so I created a new player in KMC>Studio with the required options however when I go back to the Preview and Embed option for the video and select the new player from the Select Player list the player is displayed but when I click on the play button the video does not play (shows spinning progress image).

The main difference I can see between the new player and the original is that the new player is HTML5 and the old is flash.

Any ideas why this new player will not work?


#2

Hello @HilcrRWise,

The most common reason is that when prompted about the Nginx server, you didn’t provide a domain/host/IP that is accessible from the machines you’re attempting playback from. Another possible reason is you chose a port that is blocked. By default, port 88 TCP is suggested for Nginx over HTTP and 8443 is suggested for HTTPs.

The easiest way to start debugging is by opening a standalone page where the player is embedded [you can see a tiny URL for such a page when going to KMC->Content->Your Entry->Actions->Preview and Embed], opening the browser’s dev tools and looking under the “Console” and “Network” tabs for failing requests and errors.

If in doubt, feel free to paste a sample URL here and I’ll help you look.


#3

It was the blocked port. I opened port 88 on the Linux install and the videos started working correctly.

Thanks