Kaltura Community Edition 11.20.0-2 - Admin Login problem

Hi We have installed Community Edition 11.20.0-2 on Ubuntu 14.04 LTS

While installing Kaltura it goes all well till it ask for MySQL Root Password just for installation
At this step it always says “Your MySQL settings are incorrect, do you wish to run kaltura-mysql-settings.sh in order to correct them?”

I have use root user and password here and Host as LOCALHOST

When i hit browser with server ip it shows Home page of Kaltura Admin and KMC
but we could not able to login to admin with specified User Email ID and Password

Kindly shade some lights if i am doing anything wrong while doing installation.
which will help us resolve this issue.

Thanks
Pushkar

Hi,

The “Your MySQL settings are incorrect, do you wish to run kaltura-mysql-settings.sh in order to correct them?” should be answered with a YES, or else, you can manually correct it yourself if you’d like.
You can see exactly what the script will do, simply open /opt/kaltura/bin/kaltura-mysql-settings.sh in a viewer/editor to see.

As far as your problem to login goes, you need to SSH to the server and:
# . /etc/profile.d/kaltura-base.sh
note that there is a space between the ‘.’ and /etc/profile.d/kaltura-base.sh. This means sourcing the ENV vars of /etc/profile.d/kaltura-base.sh into the shell, when using BASH, you can use the ‘source’ command also.
then run:
# kaltlog

and try to login in the web I/F, it will output errors to STDOUT and STDERR, check what they are and go to the log at /opt/kaltura/log/kaltura_api_v3.log and /opt/kaltura/log/kaltura_apache_errors.log to check what leads to the final error.
One option is of course that either MySQL or Sphinx are down but there can be many other reasons.

Yes, I have followed that and below are the output

root@ip-172-30-1-36:/opt# kaltlog
tail: [2016-09-08 09:12:29]exception ‘Exception’ with message ‘Configuration file [/opt/kaltura/app/configurations/sphinx/populate/ip-172-30-1-36.ini] not found.’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/scripts/populateFromLog.php(36): KalturaLog::err(‘Configuration f…’)

2016-09-08 01:05:12 [0.001329] [180.76.15.31] [873547176] [12] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc"
2016-09-08 01:05:12 [0.001063] [180.76.15.31] [873547176] [13] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmcSuccess.php"
2016-09-08 01:05:12 [0.004784] [180.76.15.31] [873547176] [14] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2016-09-08 01:05:12 [0.000077] [180.76.15.31] [873547176] [15] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2016-09-08 01:05:12 [0.001924] [180.76.15.31] [873547176] [16] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client cannot open ‘/opt/kaltura/log/batch/*.log’ for reading: No such file or directory