Kaltura CE HTML5 + Universal studio problem

Community Forums
1

Hi,

We are using kaltura CE on a centos 6 env, cluster version ( 1 front / 1 batch / 1 mysql + sphinx, 1 nfs storage)
Version we use is :
rpm -q kaltura-base
kaltura-base-14.2.0-14.noarch

first problem:
When i login to any user and click on universal studio ( html5 player ) auto preview player keep spinning no matter what options i chose in there and doesn’t preview anything.

Second problem:

Lets say preview doesn’t work i save newest created player “Player Saved Successfully”

When i go to content and try to load a movie in newest create player, preview and embed it happen agin player keep spinning without playing nothing

What i can say it is strange it see the video file duration in it also if i go with mouse on seek bar i can see thumbnail from movie but just doesn’t display anything.

Now error part :
this is the only thing i get in logs

tail -f /opt/kaltura/log/.log /opt/kaltura/log/batch/.log | grep -A 1 -B 1 --color “ERR:|PHP|trace|CRIT|[error]”

–
2018-08-08 11:47:23 [0.000784] [162.244.80.123] [1612550234] [53] [PS2] [sfView->initialize] INFO: {sfView} initialize view for “kmc/kmc4”
2018-08-08 11:47:23 [0.001760] [162.244.80.123] [1612550234] [54] [PS2] [sfPHPView->renderFile] INFO: {sfView} render “/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmc4Success.php”
2018-08-08 11:47:23 [0.006887] [162.244.80.123] [1612550234] [55] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with “/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php”
2018-08-08 11:47:23 [0.000212] [162.244.80.123] [1612550234] [56] [PS2] [sfPHPView->renderFile] INFO: {sfView} render “/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php”
2018-08-08 11:47:23 [0.001903] [162.244.80.123] [1612550234] [57] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

2018-08-08 11:47:45 [0.001224] [162.244.80.123] [2104870181] [28] [PS2] [sfView->initialize] INFO: {sfView} initialize view for “extwidget/preview”
2018-08-08 11:47:45 [0.000880] [162.244.80.123] [2104870181] [29] [PS2] [sfPHPView->renderFile] INFO: {sfView} render “/opt/kaltura/app/alpha/apps/kaltura/modules/extwidget/templates/previewSuccess.php”
2018-08-08 11:47:45 [0.001744] [162.244.80.123] [2104870181] [30] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

2018-08-08 11:47:54 [0.000860] [162.244.80.123] [1477910262] [28] [PS2] [sfView->initialize] INFO: {sfView} initialize view for “extwidget/preview”
2018-08-08 11:47:54 [0.000704] [162.244.80.123] [1477910262] [29] [PS2] [sfPHPView->renderFile] INFO: {sfView} render “/opt/kaltura/app/alpha/apps/kaltura/modules/extwidget/templates/previewSuccess.php”
2018-08-08 11:47:54 [0.001470] [162.244.80.123] [1477910262] [30] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

2018-08-08 11:49:30 [0.000874] [162.244.80.123] [2076324297] [28] [PS2] [sfView->initialize] INFO: {sfView} initialize view for “extwidget/preview”
2018-08-08 11:49:30 [0.000709] [162.244.80.123] [2076324297] [29] [PS2] [sfPHPView->renderFile] INFO: {sfView} render “/opt/kaltura/app/alpha/apps/kaltura/modules/extwidget/templates/previewSuccess.php”
2018-08-08 11:49:30 [0.001432] [162.244.80.123] [2076324297] [30] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

Any help is appreciated
Thank You

2

Hi @Primcast,

These problems are one and the same since the exact same mechanism is used in both cases.

The Kaltura endpoint/service URL you input during the configuration stage, as well as the Nginx host, must be resolvable/reachable from within the Kaltura server and all the machines from which you intend to use the web interfaces [Admin Console and KMC] or load the player. I suspect that’s your problem but more info is required in order to determine the root cause.

Start by going through this thread: Install kaltura without nginx where I explain how things work and provide means for troubleshooting. If, after reading that, you still have unresolved issues, please provide the output for the commands listed there and the relevant log and configuration lines from the files referenced in the post and I’ll gladly assist you further.