Kaltura 11.12 - Problem - KMC - Studio - Players

I just installed a clean version of Kaltura 11.12. I’m logging with the user Template to KMC -> Studio and I have updated the players so that they can change. When I tried to access any of them, the page waits and does not work

Hi @angober,

Please check the “Network” tab as well and, more importantly, look at both /opt/kaltura/log/kaltura_api_v3.log and /opt/kaltura/log/kaltura_apache*log for relevant errors.

When I push first time it generated 2 gets (status OK) in tab Network but it doesn´t happening nothing and when retry it not generated nothing. I saw apache and api logs and I didn´t show anything

and also, when I tried to access KMC --> Content --> Entry --> I saw “Media not available

Is your Sphinx running?

Yes, it running:

kaltura 47436 1 0 12:01 ? 00:00:00 /opt/kaltura/sphinx/bin/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf
kaltura 47437 47436 0 12:01 ? 00:00:06 /opt/kaltura/sphinx/bin/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf

run:
# kaltlog
while making the requests and look at the errors, they’re bound to be there.

2016-04-14 12:05:03 [1211380247] [addPermissionsAndItems.php] [addItemToPermissions]

ALERT: exception ‘Exception’ with message

'ERROR - Permission name [] for partner [0] not found in database - skipping!’ in /srv_apl/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
#0 /srv_apl/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert(‘ERROR - Permiss…’)

2016-04-14 14:30:37 [0.000757] [10.178.174.62] [826250337] [15] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00054001808166504 seconds
2016-04-14 14:30:37 [0.000940] [10.178.174.62] [826250337] [16] [API] [KalturaFrontController->getExceptionObject] ERR: exception ‘KalturaAPIException’ with message 'Unknown widget [_99]’ in /srv_apl/kaltura/app/api_v3/services/SessionService.php:281
Stack trace:
#0 [internal function]: SessionService->startWidgetSession(’_99’, 86400)